Thelastcable Reviews 

322
•
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

As others here have said, this company appears to have gone tits up, but still took my money last April for a pair of cables that never arrived. Email sent in May not responded to. Fortunately I pa... See more

Rated 1 out of 5 stars

Ordered 26/3/2024 as yet nothing only automated response to 3 emails ,We have received your email ect which appear to have been sent 1 hour before I sent mine they are 1hour behind BST Order number 70... See more

Rated 5 out of 5 stars

RESILIENT! So much more comfortable than standard cables in every situation. The magnetic + rotating top allows for an easy plug/unplug whatever your doing: walking, driving, whatever! In y... See more

Rated 3 out of 5 stars

I have several of the Last Cable magnetic charging leads and have used them in several devices across Apple, Android, headphones, keyboards etc. I have used them over several months. I have swapped... See more

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2.8

Average

TrustScore 3 out of 5

322 reviews

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2.8

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(322)

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Rated 5 out of 5 stars

VERY HAPPY

So far, very happy. Straightforward purchase, reasonable order handling and transit times. The support is geniune and with a personal touch, not one of these "we value you feedback but we can not be bothered with your problem". They really listen and respond to the point. Have only had the cables for a few days and so far they wotk great, hope they will last. Came from another brand (ASAP) after spending a fortune there and so far very happy with the change. I only wish they will setup and offer some sort of an exchange market to swap the tips, even with losses, say 10 apple tips for 7 usb-c.

December 22, 2021
Unprompted review
Rated 3 out of 5 stars

Questionable build quality

The product itself works well however be warned. Of the four I purchased three have failed within 12 months.

One failed in December after being bought in March.

For the money I could have bought many more cables if a different brand.

I have been offered a 15% discount coupon

I feel a one year warranty might be more appropriate

December 18, 2021
Unprompted review
Thelastcable logo

Reply from Thelastcable

Hi Phil,

We are very sorry to hear you have experienced issues with your cables.

We can confirm that we have responded to your email, and unfortunately we are unable to process a free replacement as your 6 month warranty has expired, as you purchased over a year ago from us.

We will definitely take your feedback into consideration for the future.

We are very sorry for the inconvenience that has been caused, as we completely understand the frustration that this may cause, which is why we offered you a 15% coupon code :)

We hope you have a wonderful Christmas!

Dani.

Rated 1 out of 5 stars

Must be joking!!!

I have now order 2 times from them, both times i payed for EKSTRA PLUGS TO A SAMSUNG!!!!! but got for appel or what they fit in to, it sure as hell not samsung that i payed for 2 times now ekstra plugs.. Getting hold of service forget that, i have send 4 mails, send message on facebook, no one care to get back to you, and that combine with the long waiting it's just not a option to buy here anymore when the service is this bad, so 2 times plug ins for appel that i cant use at all.

reply to-last capel.

Yes you do sell them, you call them replacement heads. same as you plug them in to the phone! you sell them 3 at the time, after what device you have.

Update 09-07-22

What a joke that the company now tries to tell me they dont believe me so need information tru trustpilot like i'm not a real costomer or something, trying to run from the fact in sted of doing something about there mistake..warning stands about this company, be careful about what you get.

Update 29-07-2022

Ones again this company try to put a claim in that this review is not tru to trustpilot, in order to get this removed from the site, but of cource i have the bill still, so in sted of admitted there own mistakes the try to put in a claim to have a bad review removed, that just say it all abut the service they had..STAY FAR AWAY FROM THEM!!!!!!

December 16, 2021
Thelastcable logo

Reply from Thelastcable

Hi Brian,

We are very sorry for the inconvenience that has been caused, rest assured we are here to help and resolve your issue :)

I am not sure what you mean by "EKSTRA PLUGS", as we do not sell these? Can you please email us on thelastcableofficial@gmail.com so we can discuss what your issue is please.

I look forward to hearing from you Brian, and making things right :)

We hope you have a wonderful Christmas!

Thank you so much for your patience and support towards our small family business.

Warm Regards,
Customer Satisfaction Manager,
Dani.

Rated 5 out of 5 stars

Awesome company to order from.

Awesome company to order from.

I’ve ordered from this company at least 6 times now. Great customer service and great product. Everyone who see my cables just love them. I end up giving them as gifts. They answer my questions almost as soon as I ask it. Won’t order this type of cable from anyone else.

December 15, 2021
Unprompted review
Rated 5 out of 5 stars

I had a problem with the address on my…

I had a problem with the address on my order. I emailed hoping to catch it before it was shipped but as it was later on in the night I wasn't sure I would be able to. Not I it did I get a quick response to my email and not just an automated response their customer service agents were already working on resolving the issue and were incredibly helpful and friendly. The order was ammended and I can't speak of them more highly. Dani and James thank you for your help you guys did a great job. What could have been an expensive mistake was fixed with no fuss, timely and politely. I'd recommend these guys all day long to anyone who wants to listen

December 11, 2021
Unprompted review
Rated 4 out of 5 stars

Very good cables

I like the magnet feature, took a while for me to find the right plug for fast charging, I got there in the end and these cables seem to be very good charging.
The only thing I would say is that the company need to add additional shipping and delivery options as it is quite slow and many customers seem to think the same, so maybe altering your stated time for the free shipping option to 6-10 days as this is more realistic and giving the customer an option for faster shipping at an extra cost might be the way forward.
Overall though very good and I will return to order plugs and additional magnets in the future

December 10, 2021
Unprompted review
Thelastcable logo

Reply from Thelastcable

Hi Anthony,

Thank you for your lovely feedback, this has made our day :)

We are very happy to hear you're enjoying your Last Cables!

Regarding the delay with service, we are very sorry about this. We do state to allow 3-6 working days for all orders in the UK to arrive, and looking upon your tracking number I can see it took 10 working days to arrive.

We are very sorry for the delay with your order, however due to Black Friday and the recent variant in COVID, Royal Mail have unfortunately been experiencing delays.

We completely understand the inconvenience this may have caused, and we are very grateful for your continued patience and support towards our small family business.

Have a wonderful day,

Warm Regards,
Customer Satisfaction Manager,
Dani.

Rated 1 out of 5 stars

Weeks to arrive & stopped working after a few uses

After waiting weeks for the cables to arrive, I was initially impressed. It worked with my android phone & fast charged. However after just a few uses it stopped working. The second cable is currently working but who knows for how long. I've sent the company a message as they're covered by warranty so will update this when I hear back.

Edited to add that this company tried to get my review removed despite it being clearly true. It took over 2 weeks to arrive & only arrived after I demanded a refund. They did replace the cable for free though & so far so good for the replacement.

December 9, 2021
Thelastcable logo

Reply from Thelastcable

Hello Kirsty,

We are so sorry for the delay with your order, I can confirm that we do state to allow 3-6 working days for your order to arrive and your order took 10 working days to arrive.

We did state the following in an email to you, to make you aware of the delays due to Black Friday: Please note that due to the current unforeseen circumstances, our delivery partners at Royal Mail are experiencing some delays and disruptions with their service, this may result in slightly longer than usual delivery times, and the tracking also may take longer to update online.

As for your faulty cables, I can confirm that we have organised a free replacement under our 6 month warranty for you as when we were aware of your issues, we sent over our troubleshooting steps then to receive a video of the issue. We are extremely sorry for the issues you have experienced with your cables, however we can confirm that a free replacement has been processed :)

We understand the inconvenience and frustration that may have been caused, however we hope this makes you feel better!

Thank you for your continued patience and support towards our small family business, and if there is anything else you need please feel free to email us.

Have a wonderful day.

Warm Regards,
Customer Satisfaction Manager,
Dani.

Rated 1 out of 5 stars

Please can you let me know what is…

Please can you let me know what is happening with my Order???? Its been more than 3-6 working days. still cannot track my order says not received it yet?? I want my money back Asap.

December 8, 2021
Unprompted review
Thelastcable logo

Reply from Thelastcable

Hey Farhana,

We are very sorry for the delay with your order, due to Black Friday Royal Mail are unfortunately experiencing delays as stated on their website - We’re keeping the UK connected. Despite best efforts some services may be disrupted.

However, we understand the frustration this may still cause and we are very sorry about this.

Our team has confirmed that your order is in transit, and your tracking information will update once Royal Mail scan it.

Your order will be with you very soon, and as we completely understand the inconvenience this may cause, therefore we would like to offer you a 10% refund.

Thank you so much for your patience and support towards our small family business.

Have a wonderful day,

Warm Regards,
Customer Satisfaction Manager,
Dani.

Rated 5 out of 5 stars

Brilliant little device

Brilliant little device, I love it!
Great customer service. I ordered on the 25th November and received confirmation email (in junk). I emailed again on the 3rd December to enquire about delivery and received a reply on the 4th to let me know my order was due to be delivered on that day and it arrived in the mail that morning.
One satisfied customer.

December 7, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer Service

Great customer Service,
Great product
I purchased a whole lot of things from the company
Cables
Magnetic Heads
Wall mount chargers
Their was a little delay and they continued to keep me updated
I couldn’t be happy with the service and product they offer
Recommend the last cable company for all charging needs

December 5, 2021
Unprompted review
Rated 1 out of 5 stars

30 days to get... nothing

A complete disaster. Sometimes companies have 1 or 2 weak points. This one collected all of them. Firstly it takes 30 days to reach my home city in EU. Then parcel stuck in customs. This was a big surprise, but not that big as a fact I can't proceed with customs clearance, because the company provides no price information. E-mail received after the purchase contains only list of purchased products, no invoice and link to the order navigates to the message "Thank you" without any details about order. Any attempts to ask support about assistance are without response.

December 3, 2021
Unprompted review
Thelastcable logo

Reply from Thelastcable

Hello Stanislav,

We are very sorry for the inconvenience that has been caused with the delay with your order.

Please note, we are unfortunately unable to prevent delays with delivery couriers and customs however we understand this may be very frustrating for you.

I have contacted our team for an immediate update for the status of your order, and as soon as they get back in touch with me I will update you immediately.

We haven't received any emails from you, so I have emailed you to assure you that we are here to help :)

We really appreciate your continued patience and support towards our small family business, and we look forward to you receiving your order!

Have a wonderful day,
Warm Regards,
Customer Satisfaction Manager,
Dani.

Rated 4 out of 5 stars

The Best Chargers Ever! (almost)

Quite honestly these are the best charging cables I've ever used.

I was sceptical at first, as usually when you buy a 3rd party cable they don't actually give you fast charging capability and break after a few weeks. However my partner has an iPhone and I have a Samsung so I thought this would be worth a try so that we can share.

They're honestly brilliant. They fast charge my Samsung phone and tablet and they are more durable than the normal plastic cables that you get with your devices.

It's just a good design every way you look at it, I used to always get fluff stuck in the charging port of my phones because of carrying them in my pocket, but now the small charging thingy that you stick in solves that problem! You get enough of them for all your devices too including my Kindle!

Honestly cannot rate this product highly enough. I bought my first pair of cables last year but have just been and bought more so I can put them all around the house because there's never a charger there when you need one, but now there will be!!

**UPDATE**
I still maintain that these chargers are fantastic.....but they do have a very finite shelf life! Straight out the box they are perfect, but after a few weeks they will stop fast charging and over a couple of months the charging will get slower and slower and then just stop.
Not going to lie I keep buying the cables because when they work they are brilliant, but they are far from the perfect product!

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

Trustworthy small family business!!

I ordered multiple items which went lost in transit. An empty package was recovered at a service point and none but the seller would take responsibility! Their service is amazing and they are truly a great small family business who cares for their customers! I greatly appreciate what they have done for me because they didn't have to take responsibility but did regardless!! Class act!!!

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

I LOVE these cables

I LOVE these cables! I really like the idea that I can hook up my Android Auto without risking bending or warping the USB-C charging port over the course of years of use. The peace of mind is incredible especially considering how expensive phones are these days.

November 29, 2021
Unprompted review
Rated 5 out of 5 stars

Great company

I ordered my wall plugs, and cables. I ordered EU plugs as I have a property in the EU. The prices, were very reasonable and the cables looked to be exactly what I wanted. I wasn't disappointed. They're exactly as described, and they offer a choice of colours. I'm very happy with my purchase and Definitely recommend "TheLastcable" 😊

November 25, 2021
Unprompted review
Rated 5 out of 5 stars

Difficulties with a phone case!!

I tried it right away after I got it. It didn't charge my phone and the plug was very loose. After sending support an angry E-mail I read some reviews and learned what was the problem. It was the case I kept my phone in. I took it out to it, put the plug in and it worked. Then I could put the phone with the plug back into the case. So I order more!

November 18, 2021
Unprompted review
Rated 1 out of 5 stars

Don’t work on Apple products 30% of the time and can’t get in contact with them for refund.

I bought the cables in July and after a month of trying to get them to work every time in an Apple product I tried to contact them for a refund and return a month after getting the cords.
They sent me an email telling me how to troubleshoot the problems. Yes these some of the time but every time I wanted to connect the cord I had to remove the magnet blow in the hole replace the magnet connect and it might connect. So I gave up and have gone back to the Apple cord and the whole idea is to have the cords for my android phone and my iPad with the one connector.
If you have a case on the phone you have to remove the case each time which makes connecting the cord annoying and takes to long. I have gone back to my old cords.
3 months later still have not heard back from them about how to return the product for a refund.
You have a 30 day back money guarantee but you can’t contact them to get the refund in the 30 days and pretty soon the 6month warranty for a faulty product will be here and I will be stuck with a product I can’t use because the time has run out.
Also the product arrived months after they said it would come, I had to chase them up as it kept getting lost.
These cords may work between android devices but not on Apple products. Save your money.
Terrible customer contact and service.

November 11, 2021
Unprompted review

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