The Leather City Reviews 

907
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of products, highlighting beautiful craftsmanship, premium materials, and perfect fit for custom-made items. People consistently commend the outstanding customer service for its responsiveness, thoroughness, and proactive communication regarding measurements and order updates. Many consumers also appreciate the smooth ordering process and prompt delivery, often receiving items earlier than anticipated. However, some customers noted occasional delays in order processing and delivery. A few also felt the product received did not always match the item ordered or its description, citing discrepancies in material or design.

What people talk about most

Product

Customers consistently note positive experiences with product quality, frequently describing items as... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the craftsmanship,... See more

Customer service

Users describe positive interactions with customer service, highlighting the outstanding communication and... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as simple, thorough,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received my custom made Negro League Baseball Varsity Jacket a couple of days ago and I am extremely happy with my purchase. A well made jacket. Stylish and made with quality materials. Espec... See more

Rated 5 out of 5 stars

Overall the color, fabric and fit were exceptional. A friend who's been a professional seamstress for over 40 years said the suit was very well made for the pricing. Unlike janky looks and gross sizi... See more

Rated 5 out of 5 stars

I ordered all the way from the USA and I truly had such a great experience. All my questions answered, wonderful customer service, and overall a wonderful product. Everything arrived perfectly, truly... See more

Rated 5 out of 5 stars

I ordered a jacket last year, and although the order took a long time to be processed and shipped, i received a quick answer every time i had a question about the order. The jacket itself is great, it... See more


Company details

  1. Outerwear Store

Written by the company

Heritage. Premium Quality. Commitment. Satisfaction


Contact info

4.8

Excellent

TrustScore 5 out of 5

907 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(907)

142 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Yes :)

Pros
-effective and efficient delivery
-wasn't a scam (in my opinion)
-my friends all loved the jacket I wore and they also want to purchase ones too haha

Cons
-the jacket didn't look exactly like it was advertised, but I was more than happy with how it looked, the colours were the exact same, the logo was just slightly off
-the quality is a little on the lower end considering the price, but it is also a small business

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

TLC are amazing!

TLC are amazing and went out of their way to make sure that the birthday present for my wife was:
1. Checked with me to make sure that it was the perfect womens jacket size.
2. Was expedited to arrive in Australia before my wifes birthday.
Thank you and you guys are amazing!

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Mrs Santa long coat from the Christmas Chronicles 2 movie

I ordered the embroidered version of Mrs Santa's coat from the movie *Christmas Chronicles 2*. The coat is very nice, perfect, warm, and a true copy of the movie version; I love it. Dealing with the company was smooth, accommodating, and the customer care was excellent. This is my honest experience, and I can recommend them. Thank you, good work 👍🌷

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

I am so very happy

I am so very happy, this vest is the best. These guys are great, fast service, awesome products, properly sized (thanks to them). Can’t go wrong here. I would definitely recommend

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Awesome ash. Ordered last year and the quality is amazing on the whinnie the pooh jacket. Im gonna order again soon! Love these guys

July 31, 2024
Unprompted review
Rated 4 out of 5 stars

Jogging Suit

On the first glance the suit seems very nice.
Sadly one of the pockets ripped open just from the weight of my mobile phone (outdoor thingy ~500g) and the other side going to tear soon it seems. The rest of the stitches makes a good impression tho.

Otherwise I'll have a good impression.
The lenghts are all correct. Just the jacket is a bit too short for my taste but it's only my subjective opinion.

The customer service was also very nice and quick. Even at questions you'll probably get asked 100 times each day.

Thank you so much for your good service.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

G2!!

Ordered the Kevin Hart “What Now” leather jacket. Responds quickly. Great customer service!

May 23, 2025
Unprompted review
Rated 4 out of 5 stars

PVC yellow jacket

I bought a fake leather, vinyl see-through coat, to dress up in cosplay, as a character from Bladerunner 2049. It's a great coat. It's practical too, in case it rains.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Oh my God

Oh my God, I am over the moon with this purchase. I love this suit so much. I Ve worn it so many times and the girls love it. Thank you very much.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

We are so happy with this jacket! The quality is great, and it exceeded our expectations! It was a gift for the Best Man in our wedding, and he was thrilled with it. In particular, they reached out to be sure of the size before fulfilling the order. It would have been too small as we had originally ordered it, and it is perfect with their suggestions.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely FABULOUS

Absolutely FABULOUS, Truely a fantastic experience and totally worth the wait, the jacket I purchased is absolutely beautiful and 100% true to the picture and very well fitted. The customer care I recieved was outstanding, constant updates and making sure I had chosen the correct size explanations of detailed measurements, real time tracking, I am absolutely over the moon with this beautiful item and will shop here and recommend to everyone, 10/10 service and quality. Wait time may be a little long so order well in advance, but totally worth the wait and very reassuring customer service.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

It’s a classic

I ordered my jacket for a calendar shoot I was doing with my car and needed vintage. I went with the replica “Grease” jacket that Olivia Newton John wore. It is absolutely perfect! The fit and quality as well. I continue to enjoy and wear it 😊

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Sci-Fi Vest

I ordered this wonderful sci-fi vest a year ago and it's still in great shape after much costume usage. Leather City provided great support for the creation and shipping of this vest. Not many online stores take the kind of care needed to maintain customer trust. Leather City follows through!

June 13, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look