thelenders.ca Reviews 42

TrustScore 1.5 out of 5

1.4

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the payment processes, citing issues with unexpected charges and difficulties with tracking payments. People also reported being charged excessive late fees and facing difficulties in closing loans, even after repaying the initial amount. Some people were dissatisfied with the staff, describing them as rude, unprofessional, and aggressive in their communication. Additionally, customers found it nearly impossible to contact the company, with unanswered calls and emails, making it difficult to resolve issues or defer payments.

What people talk about most

Payment

Users describe negative interactions with payment. Many reviewers report issues with unexpected fees,... See more

Staff

Customers consistently note negative experiences with staff. Reviewers report that employees are rude,... See more

Customer communications

People report negative experiences with contact, citing aggressive and frequent communication. Customers... See more

Based on these reviews

Rated 1 out of 5 stars

This company is the Worst! I had to borrow from them- Then unfortunately I got laid off and asked if I could defer payments! They have been calling/text messages/emails daily! I sent proof of my layof... See more

Rated 1 out of 5 stars

I made a payment as requested, that same night it was true remainder of my loan without authorization or informing me they were going to do this. I tried emailing and can’t seem to get a response. The... See more

Rated 1 out of 5 stars

A thief is a decent human being compared to this company. I had a $475 loan in 4 installments of $100 and one installment of $75. I missed one $100 installment and one $75 installment. Now... See more

Rated 1 out of 5 stars

Will lend you high amounts, call you literally the next day saying you have been sent to collections because of missed payments and you have to send money now. Nonstop calls/emails. Don't even have m... See more


1.4

Bad

TrustScore 1.5 out of 5

42 reviews

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1-star

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Rated 1 out of 5 stars

These See you next Tuesday's must think…

These See you next Tuesday's must think people are dumb. THEY AREN'T LICENSED, THEY LEGALLY CANNOT DO ANYTHING. They're trying to collect illegal fees* principal of loan has been repaid).they've been harassing me daily for over a year. Just an example, the the harassment. Today they sent 6 emails within a two hour period. Each email was exactly the same. Copy pasted.

"are still waiting for your PAYMENT !

At this point this will become a bigger trouble than what it's worth and trust me, when we go through the legal process/bailiff, we are including all the legal fees, which will become thousands. Your HR and your manager will also be notified as we will submit the documents to them. Furthermore, we will not stop the fees or the interest, so it will incur until the judgment for this arrear is settled."

6 of the above email in less than two hours. Pathetic illegally run scam company.

Eat 💩

Edit.. If you owe money to these clowns. DON'T PAY THEM. Especially if you've repaid the Principal already, that's all you technically owe, since they aren't properly licensed..they can't do anything. Block their email address. Change banks. Block their phone number. They can get absolutely wrecked. They are thieves and their days are numbered. Trust me I've been ignoring them for months and they keep sending me the same hilarious desperate emails. Pure comedy at this point.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

Disrespectful Company

I would always pay them on time. But the moment that only ONE okay....ONE PAYMENT is missed, they're ready to make threats against you!! I was kinda gonna give them an okay review. Although after the texts and emails with bad energy coming from them, I said to myself that once I complete them I will for sure cut ties with those idiots! I sure hope they go out of business. It's like they want you to go rob a bank or someone on the street just to make that missed payment. SMH But yep! They can go "F'k" themselves once I am finish with them.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Aggressive tactics in collecting

Aggressive tactics in collecting. Harassing. Condescending. Text messages from 6am-9pm at night even after payment arrangements were made. Avoid this company at all costs. If there was a way to rate lower than 1 star they would get it

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMERS

SCAMERS, Fraud. They do not follow laws. They withdraw funds from accounts with no authority. They falsely mislead on their website to be complaint with Canadian Law. They are Financial Fraudsters, Thieves and should be Jailed. Problem, you can’t find them. DO NOT CONTACT THEM

Who would like to join a class action lawsuit?

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

Don't use

Don't use. They are Abusive and harass you without any help.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! I took out a loan with them, two payments were returned instead of them coming up with a plan they threatened call your contacts which they accuse of being the individual call my workplace multiple times even after I have specifically said do not call my workplace and call me non stop text me back to back and email me back to back not even allowing me to respond during work hours. This is completely unacceptable ! Creditors do not harass you like this especially at work! This company should be charged and everyone should get money back from them!

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

WATCH OUT !!

WATCH OUT !!! They are thief’s … I applied for a loan was denied and this morning they withdrew $800 from my bank . I don’t even have a loan with them … criminals if I could do 0 stars I would . Don’t give them any information. Unless you want to loose money

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Do not deal with this company!

Do not deal with this company!! They are thieves, they will steal money from an account that your name is not even on anymore. My ex had to go to the bank to report fraud. Norah is a b&$ch and is very high on herself. They will steal from you, lots of other lenders

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

-1 star** I’ve been waiting more then a…

-1 star** I’ve been waiting more then a week for funding because of bills. They sent a contract for $400 but only sent me 190.+

They’re not replying to any of my emails. And they’re trying to take the money out of my account. I applied a stop payment also. Because they’re trying to charge me. Also I recommend everyone else do that also. Until they can complete the contract. I’m going to report them also because they have given away my information

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

A thief is a decent human being…

A thief is a decent human being compared to this company.

I had a $475 loan in 4 installments of $100 and one installment of $75.
I missed one $100 installment and one $75 installment.

Now they are telling me again that I owe $475, and without any permission from me, they have deposited the money into my account again.

They hire only rude, disrespectful, and incompetent employees.

I will do my best to write feedback about this garbage company wherever I can, so that other people do not get fooled by such scammers.

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

The most rude person to deal with...

If I could give a negative star I would and it would be -10. I don't know who hires these people but wow are they rude. Trying to explain to this rude human about why I missed my payment and what's happening. All I get is attitude no compassion just some keyboard warrior. So this sorry excuse of a human says what if we add extra charges to my next payment, I explained that my account is overdrawn a lot of money and when I get paid most of my pay cheque will be gone because of that, so I couldn't agree to to the extra charges. The reply I got was "Do something about it." I really wish I could upload photos cause I would upload that whole conversation. This one self entitled person needs to be retrained or fired. Who speaks to their clients that way. Hire better staff. Then when I get an email from them I respond and I don't get a response back so I get an email that says this from Andrew

This is to remind you that non-compliance to send the required amount and continuous ignorance on our notices, we will have to contact you at work and skip-trace all of your references.
At such an event that we didn't get the payment or you did not renegotiate the payment plan, our legal team will be required to start legal procedures in a small claims court, get a judgement against you, request your appearance in Montreal, and win, nonetheless.
Your employer will be demanded to cooperate, and we will send a bailiff to your address should the lien notice be in effect
If this is not your intention, now is the time to:
I encourage you to send at least $205.05 NOW
now to the following address
**Email:** Collections******
**Password (if required):** The lenders.

Thanks for the threat in writing I'm sure the Consumer Protection of BC will like this one.... I owed 526 and I sent them 500 and now they're all over me for the 26 dollars and going to add a 60 NSF fee after explaining that I didn't have the 26 dollars or I would have sent it. I'm going to speak to a lawyer about a lawsuit against them, as they've been doing so much illegal stuff.

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

This company is horrible

This company is horrible. Stay away if u can. They are rude. They will send u 10 messages a day threatening you . They have no way to contact them by
Phone. They message me some times at 1 am. They harass you and don’t follow any of the laws. They SUCK!!!!!!!!!

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Fraudsters and Liars

The most rude and unprofessional staff. I have been laid off from work and told them I want to close the loan and what is the best they can do. First the agent said $650, I sent the money and later he tells me I have balance of $246. So, he lied to settle and the worst language they use. Worst experience of my life. I wonder if there is a way to complain about them and report this company.

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad company sent me threatening…

Very bad company sent me threatening emails and contacted my workplace even though I was in contact with them. The telephone number that they provided no one will answer its almost like they are invisible. Very bad company Very rude I have a paper trail of the. Threatening me even after I made payments to them via interac etransfer. Avoid this company at all cost.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

On December 30 I sent them a payment to…

On December 30 I sent them a payment to an email that they said they no longer use. They are not confirming the payment was received. I checked with interact they saw it went right into their bank account for the lenders, but they refuse to acknowledge the payment this is a very corrupt company Think again before ever using them for any Loan.

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

This company is the Worst

This company is the Worst! I had to borrow from them- Then unfortunately I got laid off and asked if I could defer payments! They have been calling/text messages/emails daily! I sent proof of my layoff/ei application- Every message is saying I've ignored them- I haven't- I've explained my situation and they just don't like the answer! Even screaming at me on call saying I need to get the payment from anyone and find a way! Rudest/most unprofessional way to deal with anyone! I know sometimes we need help financially easily- but stay away from The lenders! More hassle when something unexpected happens and unwilling to work with any options !

November 8, 2025
Unprompted review

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