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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the plants are healthy, vibrant, and often exceed expectations. Many people highlight the excellent packaging, which ensures items arrive in perfect condition, and the efficient delivery service, with orders often arriving quickly. The overall service, from ordering to customer support, is frequently described as superb and helpful. However, some customers experienced issues such as plants arriving with root problems or not looking healthy. A few people also noted discrepancies with their orders, like missing items or receiving plants in pots without drainage holes. Additionally, some reviewers mentioned a lack of dispatch updates or separate deliveries for a single order, which caused minor inconvenience.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the plants for being healthy,... See more

Quality

Reviewers mention positive feedback about quality. Customers are delighted with the high quality of the... See more

Delivery service

Customers generally had positive experiences with delivery service. Many reviewers praised the speedy... See more

Order

Reviewers highlight positive aspects of order. Many customers expressed satisfaction with the ordering... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered Dracaena Lemon & Lime over the Bank Holiday weekend. Order dealt with on the following Tuesday and delivered Wednesday morning! Exemplary service. Wonderful plant so wife was very please... See more

Rated 5 out of 5 stars

Another beautiful delivery! Had to order again after the first order (for an office space) had to stay home for a few weeks and my partner felt sad by the thought of them leaving...we need more gree... See more

Rated 5 out of 5 stars

Stumbled across this little gem today..I have nothing but praise for the assistant in the shop, she was helpful, enthusiastic and a great asset to your company. Purchased two plants both of which I... See more

Rated 5 out of 5 stars

Large Yukka ordered with grey ceramic pot, arrived as given on confirmation order in pretty fast time, packaged beautifully, top quality plant looks divine in my living room. Will certainly use this c... See more


Company details

  1. Decoration and Interior Design Store
  2. Home Goods Store
  3. Plant Display Store
  4. Pottery Store
  5. Wholesale Florist

Information provided by various external sources

A modern approach to house plants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

366 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All v good 👍

Great selection online. Fast despatch & quick delivery. Really pleased with the pots and they were extremely well-packaged. Thanks TLB team! Highly recommended ✨️

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

First-time buyer here

First-time buyer here. My order was delivered within 5 days. The packaging was excellent, and the plants are healthy and of great quality. I’m very happy with my purchase and will definitely be ordering more plants soon

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful

Beautiful, well packaged plants. Very helpful, friendly customer service. My bathroom looks like a mini Kew Gardens. Delighted with our purchase. Thank you.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very successful purchase

Ordered Dracaena Lemon & Lime over the Bank Holiday weekend. Order dealt with on the following Tuesday and delivered Wednesday morning! Exemplary service.
Wonderful plant so wife was very pleased with retirement gift.
Only slight problem, whoever wrote my gift message missed out the word ‘love’.
Thank you very much Little Botanical, very pleased with the superb plant and your service. Well recommended and will certainly use you again.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful

We have just moved into a new house so every room needed a plant to brighten the space. I’m so glad we chose The Little Botanical.
Everything arrived within 24 hours of ordering.

The plants were beautifully wrapped to protect them and are in wonderful condition. They look absolutely gorgeous :)

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous company

Stumbled across this little gem today..I have nothing but praise for the assistant in the shop, she was helpful, enthusiastic and a great asset to your company.
Purchased two plants both of which I am extremely pleased with..also enquired about the herb outdoor wall which was fabulous..assistant (and im sorry i didnt catch her name) gave us lots of information regarding this product and was helpful without being pushy.
Definitely not my last visit..and now thinking about the possibility of the herb planter. 100% recommend the Little Botanical

August 13, 2025
Unprompted review
Rated 4 out of 5 stars

Lovely plants.


Lovely plants.
One was packed upside down (opposite direction to arrow printed on outside of box) but has recovered.
Let down by DPD regarding delivery which arrived 24 hours after original stated delivery time.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

I sent an email and pictures for help…

I sent an email and pictures for help on my Chinese Money tree that was gifted to me. I am very thankful for the email with lots of information for me to help my plant. Reassuring me I can help my plant survive! Thank you for the support and great communication!

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect from start to finish!👌🏻

Lovely selection of plants ordered and the plant pots I chose were perfect.
Lots of information provided on how to care for each individual plant.
Packaging was fantastic. Very robust and secure.
Quick delivery.
Excellent customer service.
I'd definitely buy again.
Highly recommend.
Many thanks.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

FIRST TIME BUYING INDOOR PLANTS ONLINE…

FIRST TIME BUYING INDOOR PLANTS ONLINE AND LITTLE BOTANICAL WAS THE PLACE TO GO , WONDERFUL PLANTS, SO HEALTHY AND PACKAGED WITH GREAT CARE , A 1 HOUR DELIVERY SLOT AS WELL FROM THE COURIER, COULD NOT HAVE CHOSEN BETTER, 5 STAR EXPERIENCE

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Personal Contact

My plants came, just as promised. I was kept up to date with the slight delay due to the effects of the heatwave on the orchid I ordered and had a really nice email chat with the company.
The personal touch makes a big difference. The plants are beautiful. I'll be back!

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Large Yukka ordered with grey ceramic…

Large Yukka ordered with grey ceramic pot, arrived as given on confirmation order in pretty fast time, packaged beautifully, top quality plant looks divine in my living room. Will certainly use this company again, thank you x

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with my order

Absolutely delighted with my order! The plants arrived in perfect condition – healthy, vibrant, and clearly packed with a lot of care. You can really tell the team takes pride in what they do. The wrapping was thoughtful and secure, with everything carefully protected to make sure it got to me safely. I wouldn’t hesitate to order again – highly recommend!

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed!

I received my first order from The Little Botanical today and I am so happy with my order. Beautiful healthy plants, well packaged and amazing value. I look forward to purchasing again in the future for all my plant needs.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Birthday gift for a friend

Ordered a birthday gift for a friend. Delivery was quick and the plant was better than I expected. My friend thought it was beautiful. Great experience!

June 12, 2025
Unprompted review

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