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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, even those in satisfactory condition, and appreciate the affordable prices, highlighting the excellent value for money. Many consumers also commend the outstanding service, noting the ease of the buying and selling processes and the prompt delivery of items. However, some customers have expressed dissatisfaction with the reselling process, citing slow processing times and lower-than-expected valuations for their items. A few people also mentioned issues with product descriptions and, in one isolated instance, concerns about product quality.

What people talk about most

Product

Consumers find the products to be positive. Many reviewers praise the great selection of good quality brands,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of items,... See more

Price

People report positive experiences with price, often finding great value. Customers mention getting over £100... See more

Value for money

Users describe positive interactions with value for money. Many customers highlight the affordability of... See more

Service

Clients share positive opinions on service. Many customers praise the service as great, quick, and extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shipping was super fast! I honestly forgot I’d made an order and had a nice surprise when it arrived less than a week later! Such a lovely selection of really good brands for affordable prices, an... See more

Company replied

Rated 5 out of 5 stars

I am a huge fan of The Little Loop. Not only are they innovative in their mission to deliver a circular kids clothing company, but parents get to earn credits towards future purchases. I have been ove... See more

Company replied

Rated 5 out of 5 stars

Loved the idea behind this ever since we saw it on Dragon’s Den. Makes so much sense, and love contributing to anything that is helping to be more circular when it comes to how we consume clothes... See more

Company replied

Rated 5 out of 5 stars

Love love love everything Little Loop stands for. I regularly send them clear out bags and love the reassurance that any items they can’t sell get donated to charity shops for either resale or scrap t... See more

Company replied


Company details

  1. Children's Clothing Store
  2. Baby Clothing Store
  3. Used Clothing Store

Written by the company

the UK's best loved pre-loved destination for kids. Buy new or second-hand - from the UK's best loved brands at a snip of the price. AND trade them in again in just a few taps. Making second-hand a first resort, not an afterthought. Access the best quality pre-loved kids and baby clothes from brands like Frugi, John Lewis, JoJo Maman Bebe, Kite, Little Green Radicals, Polarn O. Pyret and many many more. All items are quality checked and steam sanitised before sale. Save upto 80% on RRP. And we offer guaranteed buy-back on anything bought from us or our brand partners. And our clearout service will take care of the rest. As seen on Dragon's Den.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The Little Loop has overhauled our spending on our children’s clothes!

I’ve been using The Little Loop now since October and I’m hook line and sinker sold - ironically - on not buying clothes!!! I love the fact I can swap stuff as the seasons or our needs change, that I can borrow from all our favourite brands so I know it’s responsibly sourced clothing, and that I won’t be storing anything once it doesn’t fit! It’s extremely good value for money and I am only borrowing what we need - not storing an excess of unused clothes. I’ve just started borrowing items for our youngest child, so that’s three children I’m now borrowing for and there’s so much choice! I will still buy a couple of items each for them all to top up their wardrobes ( quality pieces that can be passed onto friends and cousins probably from the same companies that The Little Loop use) but this will be my first stop now for creating a capsule wardrobe for my three. The clothing is sent out in a reusable - super safe bag, and always arrives really quickly! I can not recommend enough.

April 16, 2021
Unprompted review
Rated 5 out of 5 stars

I use The Little Loop to rent children’s clothes as they grow so quickly.

I loved buying clothes for my granddaughter but it was expensive and wasteful as she grew out of everything so quickly. All the labels used by The Little Loop are good quality and beautiful and she loves helping choose them and I know then that she likes the clothes that are arriving for her. They can be swapped when they get too small for her or she wants something different to wear, so they are not thrown out to landfill which is good for our environment. Also, the website is easy to use for this grandmother!

January 21, 2021
Unprompted review
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Reply from thelittleloop

Thank you so much for this Meryl. We're very glad we're able to make things easier for you - even the online bits! Just let us know if ever there's anything else we can do for you. Charlotte x

Rated 5 out of 5 stars

Absolutely brilliant subscription!

Absolutely brilliant subscription service. Highly recommend.
Really reasonable price for the rent of these lovely clothes.
What an amazing, excellent wonderful idea.
Beautiful, high quality clothes, and you get to select the items you’d like yourself, and swap them any time.
Saving clothes waste as they get reused, also saving time and effort storing clothes for future children or family.
There are no penalties for wear and tear, giving you freedom to use them during play, guilt free.
They are quite a new company, and emailed me to ask if I had any recommendations and responded well to my suggestions to expand the age range.
Customer service is brilliant.
Many thanks

December 3, 2020
Unprompted review
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Reply from thelittleloop

Such a lovely review Kate, thank you. We're so glad you've found the service helpful and we'll do our best to expand our age ranges asap! :). Charlotte xx

Rated 4 out of 5 stars

A great idea, and great customer service too!

A great idea, and the website and credits system works well. The clothes are really nice, and this gave me the opportunity for my child to wear some premium labels that we wouldn’t be able to afford if we had bought them. Really helpful customer service too. I would definitely recommend Little Loop!

October 4, 2020
Unprompted review
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Reply from thelittleloop

Thank you Sara, we loved having you as a customer and wish you every luck with your new chapter.

Rated 5 out of 5 stars

Great concept!

Great concept! Beautiful quality clothing, a great system to around kids clothing more sustainably!

September 30, 2020
Unprompted review
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Reply from thelittleloop

Thank you for this kind review Nohelia. It's great to hear that you're enjoying thelittleloop! Charlotte x

Rated 5 out of 5 stars

I have nothing but good things to say…

I have nothing but good things to say about The Little Loop. We are using it for my almost 3-year old, and the quality of the clothes is top-calibre. The 'shopping' experience is really fun too, with a well-laid out user-interface, and the clothes come beautifully packaged. We love that we can afford to support these ethical brands, instead of endless fast-fashion; it's hard to justify the 'better' stuff when you know they'll just grow out of it so quickly, but The Little Loop solves that! The customer service as also been superb; the owner herself has been in touch to help with questions and their communication is great. They've also constantly asked for feedback, and used it - they've made great updates to the service, like covering stains and expanding sizes. Will DEFINITELY continue to use, and I recommend to all my parent friends!

September 22, 2020
Unprompted review
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Reply from thelittleloop

Thank you Aimee...what an incredible review! We just did a happy dance :) Please let us know if ever there's anything we can do or improve for you. Charlotte

Rated 5 out of 5 stars

Couldn’t be easier and makes us feel good.

For my son this service is fantastic. The clothes are very “in” and durable. You get a lot for your money. The returns are so easy. They have a Parcel 2 Go at the petrol station I use so I just pop the old clothes in an envelope (don’t even have to find a box), seal the pack and pop it in the locker at the station. I’m very impressed.

September 18, 2020
Unprompted review
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Reply from thelittleloop

Thank you so much for taking the time to leave us a review Elizabeth. We're so glad that you find the service great value and convenient...you've made our day! Do let us know if ever there's anything we can do to make your experience even better. Charlotte

Rated 5 out of 5 stars

Amazing service and amazing clothes

The clothes received from The Little Loop arrived very promptly and are so beautiful!
I love also the reusable packaging the clothes came in and that will be used to return it! The circle is complete 😉

September 17, 2020
Unprompted review
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Reply from thelittleloop

That's wonderful to hear Lucie, thank you so much for taking the time to leave a review. Really glad to know you like our packaging...we do too 😆. Happy circling xx

Rated 5 out of 5 stars

Gorgeous clothes and a great service.

For someone with a bit of an obsession with buying clothes for my little girl, The Little Loop are a godsend! They allow me to get gorgeous bundles of clothes from some of our favourite brands for a fraction of the price and swap them for new ones when we're done with them.

September 17, 2020
Unprompted review
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Reply from thelittleloop

That's wonderful to hear Rebecca. Thank you so much for the fab review. If ever you'd like to suggest any improvements, or brands for us to stock, please don't hesitate to get in touch.

Rated 5 out of 5 stars

An excellent idea, delivered to a great standard.

I have been delighted with thelittleloop so far. The clothes are fantastic quality, and there's a great selection. The service is easy to use and efficient (with brilliant eco packaging) and the customer service feels very personal.

September 17, 2020
Unprompted review
thelittleloop logo

Reply from thelittleloop

Thank you! We're over the moon that you're enjoying renting with us so much. Do let us know if ever there is anything more we could be doing to help.

Rated 5 out of 5 stars

Great selection of clothes and while I…

Great selection of clothes and while I still have to purchase some clothes, the little loop is a lovely addition to reduce waste for my little one.

September 17, 2020
Unprompted review
thelittleloop logo

Reply from thelittleloop

Thank you for your lovely review. We hope to introduce a larger subscription soon so that you can get more items at once, hopefully reducing what you need to buy.

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