The Liverpool Rug Co Reviews 48

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent selection of rugs available. Many people highlight the exceptional customer service, noting the staff's helpfulness, attentiveness, and friendly demeanor. The delivery service is frequently described as prompt, efficient, and often free, with many consumers appreciating the speed and reliability of receiving their orders. The overall consensus among reviewers is that the company provides a professional and friendly experience, with many expressing their satisfaction with both the products and the entire purchasing process.

What people talk about most

Product

People report positive experiences with the product. Customers are delighted with the quality and selection... See more

Delivery service

Consumers find the delivery service to be excellent. Many reviewers highlight the quick and prompt delivery,... See more

Quality

Clients share positive opinions on quality. Customers consistently praise the excellent and amazing quality... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers describe the service... See more

Based on these reviews

Rated 5 out of 5 stars

We went to the weekly market behind Anfield stadium, and selected two rugs , and was met by the kindest person with a big smile.didn’t have two of the rugs to hand,But assumed us that it wasn’t a prob... See more

Rated 5 out of 5 stars

Excellent purchase - I placed my order on their Great Holmer Street market stall. From start to finish the order/delivery process was flawless. My rug was delivered yesterday the quality & price are... See more

Company replied

Rated 5 out of 5 stars

The Liverpool Rug Co has an amazing selection of rugs to choose from, their products are always such high quality and the customer service that Joe provides is second to none. Joe is always attentive,... See more

Company replied

Rated 5 out of 5 stars

Joe the guy who works for the company was a true professional. Lovely guy and very helpful, professional and even went out of his way to call me as yodel where being a nightmare in my area and he assu... See more

Company replied


Company details

  1. Rug Store

Written by the company

A Family Business for Three Generations. At The Liverpool Rug Co, we’re proud to be a family-run business that’s been serving our community for over three generations. Our passion for quality rugs and personal service is at the heart of everything we do. Whether you're looking for expert advice or help choosing the perfect rug for your space, we're always happy to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

48 reviews

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1-star

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Rated 5 out of 5 stars

Great rug

Great rug, delivery on the day requested, was actually contacted by a gentleman from Liverpool Rugs (can't remember his name) who was really helpful.

April 1, 2026
Rated 5 out of 5 stars

Couldn't recommend this company more…

Couldn't recommend this company more .my first rug was sold out so they contacted me to give me another option nothing was a problem for them and they delivered the rug to my door . And I am so pleased with it .

March 14, 2026
Rated 5 out of 5 stars

Brilliant

Ordered rug, contacted me as rug out of stock, sorted me with same rug, next size up, no extra cost, delivered quickly, kept upto date all the way, absolutely brilliant. Love my new rug

March 7, 2026
Rated 5 out of 5 stars

Fabulous quality, choice and price

I've bought from Liverpool Rug Co before from their stall in Great Homer street market. They've got a great range that suit all tastes and prices and the quality is always excellent. My elderly dad has just moved into a new home and wanted a round rug. Thought I'd have trouble finding one but took a chance and messaged Liverpool Rugs on Instagram and they replied really quickly with photos of what they had. Dad picked one and they delivered a couple of days later, free of charge and arrived in the agreed time. Rug is lovely, I know dad will be made up with it. Wouldn't hesitate to recommend.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I love my rug!

Love my rug! Company kept me updated with my order, I will be buying more rugs from them! Great service 👌🏼

February 13, 2026
Rated 5 out of 5 stars

Best Rugs amazing quality and prices

I was let down by a floor fitter and needed bespoke rugs, Liverpool Rug Co were able to deliver to my home within 24 hours they are most luxurious rugs, outstanding quality and such great prices. I love them and will definitely order again, my neighbours have already! Thanks Liverpool Rug Co. 🙏💕

February 3, 2026
The Liverpool Rug Co logo

Reply from The Liverpool Rug Co

We’re so happy we could help you out quickly and get your rugs delivered within 24 hours. That’s what we’re all about, top quality, great prices and looking after our customers properly.

It honestly means the world that you love them and that your neighbours have already ordered too. Word of mouth like that is everything to us.

Thanks for supporting a small local business and Thank you again for trusting The Liverpool Rug Company, we’ve always got you covered 🙏✨

Rated 5 out of 5 stars

Gorgeous rugs

Gorgeous rugs. Excellent quality. Brilliant customer service. Have bought a few from this company and they never disappoint.

February 6, 2026
The Liverpool Rug Co logo

Reply from The Liverpool Rug Co

Thank you Karen for supporting a local family business.

Rated 5 out of 5 stars

Well packaged and delivered on time

Well packaged and delivered on time. would recommend.

December 16, 2025
The Liverpool Rug Co logo

Reply from The Liverpool Rug Co

Thanks for your feedback. We’re happy to hear your order was well packaged and delivered on time. We really appreciate your recommendation.

Rated 5 out of 5 stars

Hi we have purchased from the lpool rug…

Hi we have purchased from the lpool rug
Company about 3 times now and the quality and customer service is excellent
We ordered quite late this year but no problem ordering and the delivery was excellent I don’t know if it was the guy who’s owns the company but always polite and never a problem with delivery
I would not hesitate to recommend this company and for what we purchased was excellent value
Five stars

December 14, 2025
Rated 5 out of 5 stars

The fact that i ordered 2 rugs on a…

The fact that i ordered 2 rugs on a Monday night and they were delivered on Tuesday, they are amazing the customer service is 5 ⭐ I have ordered rugs each Xmas for the last 3 years and will continue too, wouldn’t go anywhere else 👏🏻

December 9, 2025
Rated 5 out of 5 stars

Fabulous company from start to finish.

Fabulous company from start to finish.

Super friendly staff. Website easy to use.

And at removal markets each week so can see the high quality of the rugs.

I have a rug from this company in each room.

So much choice too.

December 6, 2025
Unprompted review

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