I ordered a beautiful locket earlier this year with a chain. My chain broke a couple of weeks ago and I emailed The Locket Tree to advise them. They have been so helpful - I honestly couldn’t fault th... See more
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Review summary
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So over the moon with my beautiful heart locket, the photo inside along with the copy handwriting on the back makes it so special. Brilliant customer service, as I was having difficulty paying as... See more
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Really easy to order and upload pictures. Received within 2 days of ordering abd when it arrives was so lovely well worth the money. Gave to my daughter on her 18th sge loved it. One slight thing t... See more
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I am thrilled with the locket I ordered. This is a Keepsake for my daughter, who father has sadly passed away . This will be a treasured gift . Good Quality item The photos inside look great T... See more
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Company details
About The Locket Tree
Written by the company
Established in 2013, The Locket Tree is the UK's leading locket online retailer.
Based in London, we stock exclusively solid 925 sterling silver, gold and platinum lockets (we do not stock any plated or vermeil jewellery). Our wide range includes diamond and gem-set lockets, in styles ranging from classic and contemporary to vintage and nostalgic.
We are proud to be members of The National Association of Jewellers and the Gem-A, and have an in-house gemologist. We are authorised stockists of prestigious fine brands Charles Green and Victor Mayer.
Lockets can be fully skilfully customised by our in-house team with photographs and engraving messages. We also offer more specialist bespoke services including: handwriting, bespoke hair insertions, family crests, monograms, drawings and custom hand-engravings, to create stunning personalised gifts that can be passed down through the generations.
In our photographic studio, our team works in Photoshop to optimise your photos to get the best possible results, hand-cutting and carefully placing your photos in the locket. Our photos are printed on age resistant high-graded printing paper, to which a coat of varnish is added. Almost all lockets have an added layer of protection with a perspex overlay.
Our engraving team use a precision diamond engraver machine to engrave your messages. The team are experts at centrally placing your message on your locket and ensuring it is clear and long-lasting and will get you the best possible result.Orders customised with 2 business days.
Free first class shipping on all orders.
International shipping.
Contact info
The Brentano Suite, N2 0EF, London, United Kingdom
- 0203 823 4631
- sales@thelockettree.co.uk
- thelockettree.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Really delighted with my locket…
Really delighted with my locket purchase. The order was dispatched quickly and the digital photos inside look amazing. Quality is superb and exceeded my expectations. Would highly recommend. Thanks
August 3, 2026
Reply from The Locket Tree
Dear Gill,
Hearing that you are delighted with your locket and that it has exceeded your expectations is truly wonderful to hear.
We're so pleased that you feel the photos inside the locket look amazing, and we appreciate you sharing this feedback with us along with your 5-star review. 😊
Kind regards,
The Locket Tree
Fantastic products and service
I ordered a locket as a present and it was delivered really quickly (within a couple of days of ordering), complete with engraving. The recipient said it looks fantastic and will keep the company details to use herself in future.
August 3, 2026
Reply from The Locket Tree
Dear Tasmin,
We're delighted that the recipient was pleased with the look of the locket, and hearing that you found our service to be fantastic is wonderful.
We appreciate you sharing your experience with us, and thank you for your 5-star review. 😊
Kind regards,
The Locket Tree
Reply from The Locket Tree
Dear Daniel,
Hearing that you feel the quality of the locket is excellent is delightful, and we're glad that the speed of dispatch has met your expectations.
Thank you for sharing this feedback with us, and we appreciate your 5-star review. 😊
Kind regards,
The Locket Tree
Reply from The Locket Tree
Dear CJ,
We're pleased that both the service you received and the speed of delivery have been to your satisfaction.
We appreciate you sharing your experience with us, and thank you for your 5-star review 😊.
Kind regards,
The Locket Tree
I phoned the order through which was…
I phoned the order through which was great fore on none technical person like me. The lady I spoke to was lovely and very helpful. The locket arrived the next day and it is beautiful. I hope to be calling them next year as I have a granddaughter who is 21 then. Thank you to the Locket Tree.
July 27, 2026
Reply from The Locket Tree
Dear Anne,
We're delighted that you had such a positive experience with our customer service team, and hearing that you feel the locket looks beautiful is wonderful.
Thank you for sharing this feedback with us, and we appreciate your 5-star review 😊.
Kind regards,
The Locket Tree
Recipient really pleased with the…
Recipient really pleased with the locket. Very quick delivery to Europe! Great!
July 22, 2026
Reply from The Locket Tree
Dear Jenifer,
We're delighted that the recipient was so pleased with the locket, and knowing that the speed of dispatch has been to your satisfaction is wonderful.
We appreciate you sharing this feedback with us and thank you for your 5 star review 😊.
Kind regards,
The Locket Tree
After much research on line I decided…
After much research on line I decided that you offered the most comprehensive service.
I’m sure the recipient will be as delighted as I am.
Thank you
July 22, 2026
Reply from The Locket Tree
Dear DJL,
We're pleased that you feel we offer the most comprehensive service.
We hope the recipient is delighted with her locket, and thank you for sharing your feedback, and we appreciate your 5-star review.
Kind regards,
The Locket Tree
Looks good and delivery was very wuick
July 22, 2026
Reply from The Locket Tree
Dear Chris,
We're pleased that you're happy with the look of the locket and the speed of delivery.
With kindest regards,
The Locket Tree
Really nice and easy to make a…
Really nice and easy to make a purchase. Was sent via special delivery as well. Was a present and the recipient loved the locket!
July 21, 2026
Reply from The Locket Tree
Dear Brodie,
We're so pleased to hear that the recipient loved the locket, and hearing that you found the whole purchasing process to be easy is wonderful.
Thank you for sharing your experience with us, and we appreciate your 5-star review 😊.
Kind regards,
The Locket Tree
Product is of excellent quality and…
Product is of excellent quality and value, Excellent service and delivery. Thank you.
July 21, 2026
Reply from The Locket Tree
Dear Dean,
It's wonderful that you feel the locket is of excellent quality and value, and we're pleased that both the service and dispatch have been to your satisfaction.
Thank you for sharing this feedback with us, and we appreciate your 5-star review 😊.
From all at, The Locket Tree
Reply from The Locket Tree
Dear Mrs. Cheetham,
It's delightful to know that you feel your locket looks beautiful, and hearing that you found the service to be great is wonderful.
We appreciate you sharing this feedback with us, and thank you for your 5-star review 😊.
From all at, The Locket Tree
Elegant Necklace
I was looking all over for an elegant keepsake locket for my partner. Their amount of different options compared to other well known brands is what ultimately pulled me in. Once I managed to decide, the personalisation and checkout was very smooth. Delivery was very quick and the two times I contacted them to ask a question via live chat and email they responded within minutes on live chat and within hours on email. Overall an excellent service and will use again in the future.
July 10, 2026
Reply from The Locket Tree
Dear Mart,
We're delighted that you found our service to be excellent and equally pleased that the range of lockets and personalisation allowed you to find a perfect keepsake for your partner.
Thank you for sharing this feedback with us, we appreciate your 5-star review, and we look forward to hopefully hearing from you again in the not-too-distant future 😊.
Kind regards,
The Locket Tree
Reply from The Locket Tree
Dear Melanie,
We're pleased to hear that you feel the locket is lovely and that the customer service you received, along with the speed of dispatch, has been to your satisfaction.
Thank you for sharing your experience with us, and we appreciate your 5-star review 😊.
Kind regards,
The Locket Tree
Perfect!
I had queries before I made a purchase, and the team couldn’t have been more helpful. The product arrived swiftly and was absolutely perfect. Extremely high quality. 10/10
July 20, 2026
Reply from The Locket Tree
Dear Adele,
We're so pleased that you feel the locket is of a high quality, and hearing that your experience throughout your order has been perfect is delightful.
Thank you for sharing this feedback with us, and we appreciate your 5-star review. 😊
Kind regards,
The Locket Tree
The locket looks lovely and the…
The locket looks lovely and the message on the back very well done
Presentation in box is good and when her birthday is here will make a fine present and great celebration
5 🌟 stars
July 17, 2026
Reply from The Locket Tree
Dear Teresa,
Thank you for sharing this wonderful feedback with us, and we're delighted that both the look and personalisation of the locket have been to your satisfaction. We hope this keepsake brings joy on the upcoming special day, and we appreciate your 5-star review 😊.
Kind regards,
The Locket Tree
The locket was perfect for what I…
The locket was perfect for what I wanted it for. I needed a man’s locket of a certain style as this man doesn’t wear a lot of jewellery but this style was perfect for what he does wear. The only thing I was disappointed in was it didn’t seem to have the cover over the photo and I’m sure in the past when I have bought from the locket tree they have but that’s a minor thing as long as the photo is stable and in place
July 9, 2026
Reply from The Locket Tree
Hi Rachel,
Thank you so much for your 4-star review.
Just to confirm, the style of this locket means that it does not have a perspex insert, however all our photos are sprayed with a protective spray, and the locket itself also protects the photo.
We hope the recipient loves his locket!
With best regards,
The Locket Tree team.
Reply from The Locket Tree
Dear Virginia,
We're delighted that you are so pleased with both the locket and service provided. Thank you for sharing this feedback with us, and we appreciate your 5-star review 😊.
Kind regards,
The Locket Tree
Such a beautiful locket brought it for…
Such a beautiful locket brought it for my Granddaughters 21st birthday
July 13, 2026
Reply from The Locket Tree
Dear Mrs. Judge,
It's wonderful hearing that you feel the locket looks beautiful, and we hope this keepsake brings joy to your Granddaughter on her birthday.
We appreciate you sharing this feedback with us, and thank you for your 5-star review. 😊
Kind regards,
The Locket Tree
The locket is simply beautiful
The locket is simply beautiful.
The only Negative that I have is the chains thickness is much smaller than I anticipated, it looks a bit flimsy. Hence why I have only given 4 stars instead of 5.
July 10, 2026
Reply from The Locket Tree
Dear Ann,
We're delighted that you feel the locket looks beautiful. Please could you email us at sales@thelockettree.co.uk, with a photo of the locket and chain, so we can check this for you?
Kind regards,
The Locket Tree
Lovely rocket so pleased with it I will…
Lovely rocket so pleased with it I will buy again quickly delivery too thank you
July 2, 2026
Reply from The Locket Tree
Dear Barbara,
We're delighted to hear that you're so pleased with your locket and the speed of dispatch. Thank you for sharing your experience with us, we appreciate your 5-star review, and we hope to hear from you again in the not too distant future. 😊
Kind regards,
The Locket Tree
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