The London Sock Exchange Reviews 

797
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 540 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and unique designs of the products, often finding them comfortable, durable, and a delightful gift choice. Many people also highlight the swift dispatch and efficient delivery, appreciating the excellent service and beautifully packaged items that enhance the gifting experience. However, some customers noted significant issues with order fulfillment and delivery, experiencing considerable delays and non-receipt of their packages. These concerns often involved a lack of tracking information, lost packages, or unexpected complications, particularly affecting international and holiday orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the high quality, fun designs, and... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent and high-quality nature of... See more

Delivery service

People report positive experiences with delivery service, often praising the quick dispatch and fast arrival... See more

Order

Users describe ambiguous interactions with order, with many reviewers finding the ordering process easy,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a recurring quarterly subscription for a while now. Good comms when the payment is due and order can be tracked by various apps. Always a lovely surprise to get three random pairs of socks. T... See more

Rated 5 out of 5 stars

My grandson was thrilled to get these rowing socks! He is a graduating high-school senior and a National Champion rower, too! He is going to college and will continue rowing for his university. He sa... See more

Rated 5 out of 5 stars

Purchased socks as Christmas gifts for rowing coaches & my sons who row. Felt as though they were pricey but when they arrived I realised why - they are excellent quality with a very luxurious feel to... See more

Rated 5 out of 5 stars

Absolutely love my James Bond designed socks. Wore the green DB5 ones to Royal Ascot to colour match my tie and was perfect. So many great compliments. Will definitely be purchasing more



Company details

  1. Clothing Store
  2. Gift Shop

About The London Sock Exchange

Written by the company

We're an independent British design studio dedicated to making amazing socks, for a reasonable price, and upholding the highest standards in sustainability.

From our studio we conceive exclusive, in-house designs which feel playful, contemporary and full of charm.

We then work with carefully-selected partners and manufacturers to ensure the highest, most ethical standards in crafting our socks. That means every single pair is knitted with 200 needles using triple-certified, sustainably-sourced organic cotton for a finer, stronger finish, and is finished by hand for a seamless fit.

And finally, we work tirelessly to sock it to our customers around the world. Whether it’s through our famous sock subscription, our exclusive giftboxes, or through a simple pair of socks: we promise never to cut corners, and always to make the best possible sock we can for the best possible price. If you'd like to learn more about us, or just want to say hi, then we'd love to hear from you.

Brilliant socks, sustainably made.

Written by the company

We don't have a standalone "sustainability programme". That's because for us, environmental and societal impact is not an afterthought to doing business. Rather, we factor in environmental and societal criteria into every single decision we make as a business. From our long-running sock recycling programme to plastic-free packaging to yarn selection, you can find out more about how we're working as sustainably as possible on our website.

Contact info

Promotion box for The London Sock Exchange

Our bestselling socks

You'll find a selection of our all-time favourites just here.

4.6

Excellent

TrustScore 4.5 out of 5

797 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(797)

520 reviews in the last 12 months

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Rated 1 out of 5 stars
The London Sock Exchange logo

Reply from The London Sock Exchange

Hi there,

We're really sorry to hear this.

We've been in touch with you by email and are working with you to get this sorted as quickly as possible (unfortunately, there's been an issue with the US delivery service, which is both rare and frustrating for us as well as for you!)

We completely understand your disappointment, but please be assured we're on the case and will do everything we can to reach a positive resolution :)

Rated 5 out of 5 stars

I love these socks so much that they've…

I love these socks so much that they've become my go-to gift for friends. Also, their customer service is top-notch. We had an issue with the delivery address and they went above and beyond to make sure the parcel was delivered on time. Thanks so much!

May 18, 2026
Rated 5 out of 5 stars

Zero stars

Zero stars
Never received product and when I emailed I got no response. I will consider this a scam if I get no response form this also.
Things get lost in teh post but the lack of customer service screams volumes

May 15, 2026
The London Sock Exchange logo

Reply from The London Sock Exchange

Hi there,

We’re really sorry to hear this. We completely understand how frustrating it is when an order doesn’t arrive as expected.

We have checked our system and can see that we’ve replied to each of the emails we’ve received from you, so we’re concerned to hear that you haven’t seen our responses. Occasionally emails can end up in spam or junk folders, which may be what’s happened here.

Please could you check there, or alternatively email us again at hello@thelondonsockexchange.net from another address if possible? We’d really like the chance to look into the delivery and get this resolved for you as quickly as possible :)

Rated 5 out of 5 stars

Quality Product

Quality product and delivery. As a customer from Canada, I appreciate the quality of the socks and the prompt manner in which they delivered.

May 13, 2026

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