The Lott Reviews 

I think it is about time, that there is a minimum amount paid for wins. Instead of paying millions of dollars on first prizes share more for the lower ones. I paid $15.15 for Saturday's lotto and received a $7.90 payout. Lotto seems to have excuses for raising the costs, but the winnings are getting lower. I use to play Mondays, Tuesdays, Wednesdays, Thursdays and Saturdays. I, now play, Saturdays and maybe a Powerball, but I'm thinking, maybe none at all.

We all out here buying lies printed on tickets year after year so when you burn the cash always remember to flush the toilet right after. Pray you escape the monotony of everyday life to be able to read my comment laughing. 🧻🧻🧻🧻🧻 😂 #blesstrump

I received an email from these intrusive SHONKS advising they have temporarily suspended my account as they felt (made a decision on my behalf) that my recent ticket purchases raised red flags and they were concerned about my welfare. I rarely used The Lott and usually only purchase tickets when there is a massive prize on offer. The email I received I found offensive and so personally intrusive that I have requested they permanently close my account. Absolutely disgraceful actions on their behalf on controlling how I spend my money under the guise of caring for my welfare. An absolute crock of B/S. Creating a problem that didn’t exist so typical of our dysfunctional government. Do yourself a favour and find an alternative should you want to play lotteries online in privacy. Complete breach of my privacy and personal affairs. Shameful Grubs

When dose Vic ever get a win NEVER! Just QLD or NSW i find this very discriminating. Wonder Why ?? Never fair to any state just to 2 out of the 5 states. Get the act together! Start Sharing the prizes around.

Garbage Website and App. "Reset your password to lift your lock out" except that doesn't work. Always down when you want to login. Just go for a walk to the News Agent. These guys aren't spending their revenue on better development or servers.

This company has useless phone service.
No human answer..only messages that do not assist elderly callers.
No Call Back to me offered.
I AM DISSATISFIED AND FRUSTRATED
AND A FEELING OF DISTRUST.

Due to my profession, I don't allow location services to be active on my devices. It was disappointing to discover that users cannot functionally use the app without active location services. So I'll continue to log in online through the website instead or purchase tickets instore. I've been a players club member for decades and I fail see any benefits today in being a registered player. For those who never win, that is the majority of player's club members, they never get a phone call. There is no other perks or bonus to being a registered player. Also, what is up with all the multiple lucky lottery winners? Last year a few people won multiple prizes of $100,000 there does appear to be some bias in that system. One can understand the odd lucky person winning two prizes years apart but one person won it 3 times in the past few years and others won it weeks and months apart. The Lucky Lotteries game system is electronically selected so there must be some unknown bias occurring within its algorithms to have that occur so frequently. As for Oz Lotto, the additional numbers were meant to generate higher prize pools but that doesn't appear to have happened much either since the change came into effect. I think instead of the App The Lott really needs to focus on better training for instore retail merchant staff. The number of sellers who don't know how to use their Lott machines in NSW is high. As a customer, I often have to talk retailers through the process of how to use the computer to manually select tickets and I've never sold lotto tickets before myself. That is poor front line quality of service.

Been buying the tickets for over 10 years by the counters or on the app and never win! They choose their own winner through people who work in Lott company! It a conspiracy!

ps. Sure you will pass it on… that all you answer to everyone…

I never take ongoing Lotto tickets but a week ago my account was debited $17+ over the past 4 weeks in the Saturday draw.I have never taken an ongoing ticket.

I reported this over a week ago but there has been no response. I reported this as advised a week ago.

I'm an older person and IMO I may have been entrapped into this by The Lott's site. Perhaps the Lott should make it clear if a person inadvertently hits this "ongoing" button with an alert that the ticket is ongoing and not a "one off". I have only buy "one off" tickets over the past 10 years.

The Lott is a scam! It doesn’t choose winners for its big prizes from the general population. The most you will ever win is the lowest prizes of up to $500 maximum! Don’t let your parents or grandparents be fooled and waste their money on this rubbish scam! It selects winners from family members and relatives of those working in the lottery office. An audit needs to be conducted of past winners!

Why other nationately never win the jackpot in Australia

Very bad app service

After waiting for my account to be verified by sending a photo of my energy account I am still waiting and cannot get through on the phone number provided 131868! This morning wait time was 70mins. Ridiculous!
I won’t be using this service again! By the way I I cannot withdraw the money owed to me because of this.

After winning a small sum, they asked me to verify my ID. I submitted a NSW driver's license. After two months, I am still unable to access my winnings or account. I tried calling them several times, but after wait times of 20+ minutes, I was unable to speak with anyone. It looks like a scam to steal their customer's money.

I believe your current machines can be rigged when you want to rig them. I’m not stating this is true, it’s just my belief. Will you revamp all your lotto draw machines back to basic bingo style barrels that are hand drawn that can’t be rigged to give your customer base peace of mind, and if not why not?

Fantastic. Love it 😀

ID verification by The Lott is so fast that it emits a sonic boom, blink and you'll miss it! I thought processing my documents for more than 7 months was a bit weird, but someone here has written that The Lott couldn't finish verifying their identity after 2 YEARS, and you somehow pretend it's a commendable thing and make zero effort to solve their problem. I don't think any other online platform would do it, it's just absurd. The telephone helpline to nowhere and the helpfulness of the Lott responses here is on par with ID verification and numerous issues in your application.

15- 30 years ago I used to spend $20 per week and actually had some good returns (once won over $19,000), however over the last ten years I have been in a syndicate spending $40 each week and have not won anything of value over $40 and even then very rarely. The small wins under $20 are frustrating. Something has happened to this organisation since privatisation and it is not good.

Peding review my ID for a couple years, I understand you get paid by the company but you guy weren't working properly. you just focusing on someone got a jackpot but the basic job like ID verify you can't do it. I'm not sure this is a right job / right place for you to work. I make a phone call regarding my account suggest me to call, waiting almost 1 hour, someone answer but still not solved my problem.

Questions:
1. When you will verify my ID?
2. When the company will improve customer service?
3. When the company will employ more staffs coz no one answer the phone or read emails?

Focusing on the money but not concer about customer service

Absolutely worst customer service when you call up with an issue. Hold times over 1 hour. When you do finally get through to someone they are rude, suspend your account then hang up so they don't have to deal with the issue. You have no alternative than to call back and be on hold again for over an hour. Again another rude agent and low and behold they hang up. Absolute joke. Buy your tickets in store, don't even think about using the app.