The Luxe Nomad Reviews 

As a returning customer to The Vale, Rusutsu, I really appreciate their prompt replies to any queries and the staff are wonderful to deal with.

Jessica Batubura was very help polite and friendly. Great serivce.

Gracie was amazing with quick helpful response, highly recommend

John Ryan helped me with my queries and reservation. Very efficient and helpful with my booking for The Vale Rusutsu.

Booking was quick and seamless
Maydel and Johanah were extremely helpful and quick in replying my questions via email.

Will definitely book through them again.

I had a great experience booking my upcoming stay with Niro. He was incredibly professional, responsive, and provided all the details I needed regarding transfers and gear rentals. The process was smooth and stress-free. Looking forward to my trip in 2027! Highly recommended.

Our experience was so incredibly good. I really cannot speak highly enough of Johanah in assisting with our accommodation. Johanah was well supported by Eman and Snow who diligently followed up with me to confirm our needs. This team is professional, considerate and exercised their initiative on my behalf so well to secure my accommodation.
I would recommend to anyone and commend Johanah and the team.
Thank you.

I appreciated such a quick response to my reservation enquiry.
Jessica was so helpfull, which resulted in me booking for 13 nights. I can't wait to get to this fabulous property.

Outstanding customer service. Helpful, very detailed, responsive and friendly. Jessica and Gracie were extremely helpful and as a result I was able to book my trip and get exactly the room I wanted without any issues at all. Superior service, thank you!!

Fast, comprehensive and clear responses to my enquiries

Niro was prompt, kind and helpful to speak with. Wonderful customer service, thank you Niro.

I made an enquiry on one of the Fenix Furano rooms and Jessica Batubara was not only prompt in her responses, but also very proactive and friendly in answering all questions and guiding us through our reservation.

An has been extremely helpful in assisting the booking process. It was so much easier to book the right accomodation plan. Thank you!

Our experience booking rooms for our large group has been excellent and thorough since working with Niro! She has provided flawless and very responsive feedback and service, and she continues to go above and beyond coordinating and executing our requests. I highly recommend working with her!

Our 3rd time booking with Luxe Nomad! We cannot recommend them enough! Always going above and beyond what their customers needs. Thank you, Jan for your patience and assistance in this trip! Till the next time!

Great and efficient booking experience for my next trip at the Vale. Many thanks Gladys!

A big shout out for the wonderful service I received from An Nguyen at The Vale in Rusutsu. I left a small bag in the room after checking out and An found and arranged for my lost items to be returned to me in Sydney.
I have stayed in The Vale several seasons and look forward to returning many more times. Thank you An and the staff at The Vale for making my ski trips memorable.

Our entire experience with the team at The Luxe Nomad has been fabulous. The team communicate really well, are genuine and helpful and reply always in a timely manner. Our trip was amazing and we are currently enquiring for our next one! I highly recommend Jan C - he was warm and wonderful to communicate with - and as a result we had a brilliant family holiday - first time in the snow with our boys! The private car transfer organised was easy, our driver was lovely. Shout out to the team at Intuition Niseko, especially Dorothy - they were all gems - and the accommodation was exactly what we were after. It's all these touches that build a really memorable trip. Can not recommend enough and we mention The Luxe Nomad at every opportunity. Well done team! And - thank you!

Big thanks to Gracie Acdal for being so helpful even before my stay! She answered all my questions about the hotel and the area quickly and clearly, which made planning much easier.
Really appreciate the help with arranging luggage delivery too — everything was explained well and felt super smooth, which gives me peace of mind before arriving.
Gracie Acdal has been friendly, responsive, and easy to deal with. Great first impression and I’m really looking forward to staying!

Vince (Vincent) delivered an exceptional level of service in assisting us with our upcoming Niseko trip. He was the epitome of gracious hospitality, thoughtful, responsive, knowledgeable, and attentive in a way that made the entire experience feel effortless and truly bespoke.

Vince went above and beyond and handled every detail with such care and professionalism, while also bringing a warmth that made us feel genuinely valued. His ability to anticipate needs, provide thoughtful guidance and amazing recommendations, and ensure everything was arranged so smoothly made a remarkable difference in our planning experience, making us feel more excited about our Niseko trip!