Highly Recommended!! I'm extremely happy with my purchase of the Rolex Watch, my First It was shipped fast and reached me in time despite the additional checks and documentation required by customs... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve bought two pieces from Luxury Closet and plan to buy again. The items shipped very quickly. When I had issues with US customs, I reached out the Luxury Closet team and not only did they respond t... See more
Company replied
The platform made the whole process easy and reassuring. The listing was detailed, with clear photos and an honest description of the item’s condition. The payment and delivery process were seamless... See more
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Easy to use website, shipping was instant, item excatly as described and will happily use again Only downside was taxes into the UK, but I've known companies used tactics/wordings and £££ amounts , t... See more
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Company details
Written by the company
TheLuxuryCloset.com is a fast growing online market platform that buys, sells, and consigns personal luxury goods, at a discounted price. The Luxury team maintains brand and item integrity with the assurance of authenticity. TheLuxuryCloset.com is the first of its kind in the GCC region in terms of size, market reach and scalability. All items can be shipped worldwide, with cash on delivery available in the UAE. For more information please visit www.theluxurycloset.com.
Free returns within the GCC-region
The Luxury Closet offers you 100% satisfaction on purchasing from our site
This is why we offer a generous 3 day return policy. If you are not satisfied with the item when you receive it, we will offer you your money back. Please see below for returns process and terms and conditions. Please find more information here: http://theluxurycloset.com/site/returns
Contact info
R-10, Q east Mall, Al Quoz 3, Dubai, UAE - 502626, -, Dubai, United States
- +971 800 589
- info@theluxurycloset.com
- theluxurycloset.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Elegant & Reflective
The platform made the whole process easy and reassuring. The listing was detailed, with clear photos and an honest description of the item’s condition. The payment and delivery process were seamless as well — the platform offered secure payment options and real-time tracking, which gave me confidence throughout the transaction. When the item arrived, it was exactly as described: clean, well-maintained, and fully functional.
It felt great not only to save money but also to make a sustainable choice by giving a pre-owned item a new life.
Thank you TLC
February 11, 2026
Reply from The Luxury Closet
Dear Fettouma,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
It was a very nice experience
It was a very nice experience. Website very descriptive with good quality photos and trusted reviewers. Will surely use again.
February 2, 2026
Reply from The Luxury Closet
Dear Sherif,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Great website and prices
Great website and always such great prices. Easy to find what I was looking for and shipping is always early.
Will be buying again
February 5, 2026
Reply from The Luxury Closet
Dear Gina,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Customer Service Help Guaranteed
WOW WOW WOW I LOVE The Luxury Closet THANKYOU for my order PURE LUXURY upon opening, Thankyou.
I paced my first order with The Luxury Closet and had a problem at checkout {order confirmation} However, Customer Service via whats app and email {contact us} were updating me every step of the way, every day, with a caring approach to a positive Customer outcome for me, to assure my order will arrive.
I would like to Thank, Muskan, Nitika and Aniket for driven results in helping me through your warehouse/behind the scenes, manually to recieve my order, Thankyou so Kindly.
My order arrived so fast from The Luxury Closet via DHL I opened the box WOW WOW WOW what a BEAUTIFUL surprise.
I'm actually in LOVE with The Luxury Closet, Thankyou for sending me this BEAUTIFUL GUCCI NEON GREEN TRIM OPHIDIA BELT BAG, this belt bag is GORGEOUS and so LUXURIOUS THANKYOU.
I can't wait to order again from my wish list under my profile.
If you are thinking of placing an order, just do it as what you will recieve beside a huge saving, is a BEAUTIFUL surprise when you to open your first box.
Don't forget to tap the love heart on the item you like as The Luxury Closet will send you price drop notifications.
Thankyou all involved ever so Kindly.
Thinking's Shane
February 6, 2026
Unprompted review
Reply from The Luxury Closet
Dear Shane,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
The only reason I did not give the…
The only reason I did not give the Luxury Closet a 5 stars is because of the courier my experience with them was never good
February 6, 2026
Reply from The Luxury Closet
Dear Nadine,
Thank you for your feedback.
We’re glad to hear about your overall experience, and we’re sorry the courier service did not meet expectations. Your feedback will be shared with the courier partner for review.
Best Wishes,
TLC
The parcel arrived within a few days
The parcel arrived within a few days, which surprised me, and the shoes were exactly as described. Like new. I'm very pleased.
February 4, 2026
Reply from The Luxury Closet
Dear Marilyn,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
The product arrived as expected
The product arrived as expected; however, the duties fees were higher than originally estimated.
February 4, 2026
Reply from The Luxury Closet
Dear Jernine,
Thank you for your feedback about our product!
Please note that customs duties and taxes are charged by your country’s authorities and are not set or collected by us. We also mention on our website, including at checkout, that customs charges may apply depending on the destination.
We appreciate your understanding.
Best Wishes,
TLC
Amazing
I love everything about this website and the team ❤️❤️❤️ wish you all the success on the future ✨
February 4, 2026
Reply from The Luxury Closet
Dear Lola,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Is it Authentic?? Update
I recently purchased a "Gucci" pearl buckle belt that after closer examination I believe is not authentic. I purchased this belt as a replacement for the same belt I purchased through Gucci directly but lost.
I notified Customer Service and am awaiting their response. I want to return it and be refunded for the purchase price. An update as of 2/20/2026 - I have been refunded the purchase price of this item but unfortunately the duty and taxes I am stuck with.
January 8, 2026
Unprompted review
Reply from The Luxury Closet
Dear Anne,
Thank you for your feedback.
We offer a lifetime guarantee of the authenticity of all items sold on our platform, and we stand firmly behind it.
Our team was in contact with you to provide further support and clarification regarding your concern, and we understand that the explanation addressed the confusion at the time. However, we did not hear back from you afterwards or receive an update on the review.
If you still require any assistance, please feel free to reconnect with our support team — we remain happy to help.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear Sara,
Thank you for your feedback.
We truly regret that we fell short of your expectations with this purchase. We see that your order was delayed by a couple of days, due to Festive Holidays during the end of the year.
We are positive to meet/exceed your expectations with your next purchase.
Best Wishes,
TLC
Worst company ever
Worst company ever , pls don’t deal with them they take your item , resell it and take 90% of the price for them selves .. if you request return you pay for your item again
.. horrible customer service . Returned items shows sign of wear ,,I gave them the items brand new when I request return it’s used condition missing tags .. even if you purchase from them they refuse to resell the item
January 26, 2026
Unprompted review
Reply from The Luxury Closet
Dear Emy,
Could you please confirm that you are referring to the correct business? We do not currently have any record of you in our system.
If you have a reference number, kindly share it, and we will be happy to look into this further for you.
Best wishes,
TLC
It was a great and fast reply from Ms Aditya
It was a great and fast reply from Ms. Aditya, who help me to avoid the confusion related to the product, also helped me to avoid the unpleasant experience unintentionally created.
January 22, 2026
Unprompted review
Reply from The Luxury Closet
Dear Alena,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Luxury Closet
I admit I was reluctant at first to purchase. But they did not disappoint the product was authentic and shipped pretty quick. I was tooken aback by the tariff I paid but still made out good do to the price ...thankyou LC
January 8, 2026
Reply from The Luxury Closet
Dear Ricci,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
I am extremely disappointed by my…
I am extremely disappointed by my recent experience. I specifically traveled from Paris to Dubai to deposit my bag at your boutique. This involved a 12-hour flight each way, not counting the hours I had to arrive early at the airport. I’ve invested so much time, money, and efforts.
I stayed exactly 24 hours in Dubai and did not even have time to visit the city, as my sole purpose was to consign my bag with your team. Despite this effort, my bag was rejected due to an inability to authenticate.
I genuinely do not understand why your company encourages clients to consign Hermès bags if your team is not even capable of authenticating and recognizing a genuine Hermès piece.
This experience makes me reluctant to consign other bags in the future, including my Kelly 28 in black crocodile and other pieces. I expected much more professionalism and care given the circumstances and the value of the items involved.
January 19, 2026
Unprompted review
Reply from The Luxury Closet
Dear Elise,
We do not accept modified or recoloured items, as this helps keep it fair for buyers and allows us to uphold our lifetime authenticity promise.
We appreciate the effort involved in your visit to Dubai. While the travel details were not shared with us in advance, our support team has been in touch to assist you.
For any future visits, we would be glad to support you more efficiently if travel plans are communicated beforehand, so arrangements can be better aligned with your time.
Best wishes,
TLC
I ordered an Ferragamo Gancini mens…
I ordered an Ferragamo Gancini mens toiletry pouch, black with the engrave G's on it (Black) it's FAKE!!! then I had to pay for some shipping extra fee with DHL to receive my item.... this company is a fraud DO NOT ORDER from them!!!
January 10, 2026
Unprompted review
Reply from The Luxury Closet
Dear Anthony,
Our team made attempts to contact you by phone to assist, but we did not receive a response.
We sell only 100% authentic items and offer a lifetime authenticity guarantee on all purchases. Customs and duties are also clearly mentioned on our website and at checkout.
Please reach out to our support team so we can help resolve this.
Best wishes,
TLC
Couldn't be happier
Couldn't be happier. My 1st order. Great price and extremely speedy delivery from Dubai (DHL). Very impressed. Also I appreciated a call from company to let me know there is (and how much) tax to be paid on arrival (which I knew will be the case).
December 26, 2025
Reply from The Luxury Closet
Dear Inguna,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Item was sent as described. Fast shipping to the USA. I did have to pay an additional 58 dollars but over was worth it.
Item was sent as described. Fast shipping.
December 30, 2025
Reply from The Luxury Closet
Dear Ciara,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Quick and smooth transaction obtaining…
Quick and smooth transaction obtaining my favorite Louis Vuitton shoes from Dubai to Florida, appreciate it thanks!
January 13, 2026
Reply from The Luxury Closet
Dear Valentine,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Great experience
Quick delivery. Customer service was very helpful to correct my shipping address. Great experience
January 12, 2026
Reply from The Luxury Closet
Dear Fang,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
My low rating reflects my overall…
My low rating reflects my overall service experience. Communication was consistently delayed, and responses often required multiple reminders. Issues remained pending for longer than expected, and follow-ups were needed for almost every email to receive an update or action.
This lack of timely communication and resolution did not meet the service standard I expected.
Kind regards,
Wejdan
January 5, 2026
Reply from The Luxury Closet
Dear Wejdan,
We trust the matter was resolved to your satisfaction. We regret the delay and appreciate your patience, and we look forward to serving you better in the future.
Best Wishes,
TLC
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