Nerya & Raj ( and the young lady) made my day by welcoming me to luxury hut. The charismatic Nerya inspected my Rolex and quickly offered me a figure that was a lot more than a very reputable comp... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had a great experience this morning with Nerya and Kara at The Luxury Hut. I made an appointment and called in to the store. I was welcomed and enjoyed a wonderful service experience from people th... See more
I had a superb experience buying my watch from Cheryl and Jack. From the first WhatsApp message, they were friendly, helpful, and never pushy. At my appointment, Jack talked me through three option... See more
Company replied
I began using The Luxury Hut in March 2025 and have since had multiple dealings. On every occasion, they have surpassed my expectations. Products received were in immaculate condition. The Luxury Hut... See more
Company details
Written by the company
The Luxury Hut has been trading since 2010, as one of the most trusted and recognised names in the luxury watch and jewellery industry. With over 40 years combined experience and working alongside expert evaluators who have extensive market knowledge to determine a fair and accurate price for all luxury watch and jewellery. We buy and sell high-end luxury watches and diamond jewellery for the best prices in the pre-owned market, dealing with top brands including Rolex, Cartier, Audemars Piguet and Patek Philippe. At The Luxury Hut, we provide a large range of flexible and hassle-free services such as watch sourcing, consignment, servicing, repairs and certificate of authenticity. Call us now on 0207 242 9160 to book an appointment at our prominent Hatton Garden showroom.
Contact info
27-31, 3rd Floor, New House, 67-68 Hatton Garden, EC1N 8JY, London, England, United Kingdom
- 0207 242 9160
- info@theluxuryhut.com
- theluxuryhut.com
4.9
Excellent
749 reviews
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Replied to 50% of negative reviews
Typically replies within 1 week
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Outstanding experience with Nerya…
Outstanding experience with Nerya yesterday. Sold my Rolex to him. Immediate payment. Would definitely recommend 👍
June 26, 2025
Unprompted review
Reply from The Luxury Hut
Thank you for your great feedback! We're delighted to hear you had an outstanding experience with Nerya and that everything went smoothly with your sale. We truly appreciate the recommendation.
Kind regards,
The Luxury Hut Team
Happy customer
The staff were very friendly & professional.
You get offered nice hot or cold drink arrival
I’m very happy with my purchase I would defo recommend luxury hut to anyone. I would definitely be getting my next watch from them.
June 20, 2025
Unprompted review
Reply from The Luxury Hut
Thank you for the lovely feedback! We're so pleased to hear you had a great experience and love your new watch. We look forward to helping you with the next one!
– The Luxury Hut Team
The watch was perfect as shown online…
The watch was perfect as shown online mint condition best place to buy pre owned watches
June 19, 2025
Reply from The Luxury Hut
Thank you for your kind words! We're so glad you loved the watch – enjoy it, and we hope to see you again soon.
– The Luxury Hut Team
Excellent service from start to finish…
Excellent service from start to finish , lovely surroundings and a nice cold drink was an added touch .
Reserved online by Jack until we got to the store , fabulous knowledge of my item all genuine receipts was as advertised .
We saved a£1000 in total for an item that was a few months old and in perfect condition so I’m very happy .
Great service and I’m sure we will be back.
June 13, 2025
Reply from The Luxury Hut
Thank you so much for your kind words! We're thrilled you had a great experience and found exactly what you were looking for. We look forward to welcoming you back soon.
– The Luxury Hut Team
I can highly recommend Luxury Hut.
I can highly recommend Luxury Hut.
I dealt with Jack. I had a particular watch I had in mind. Got a price I was happy with. It was a gift for my wife's birthday.
Sadly I wasn't a good judge of her particular style taste.
This is were I see the value of trust with Luxury Hut, they took the watch back with no issue. Still looking for the "right" watchbfor my wife.
I hope we find it at Luxury Hut as I have full confidence and trust in them.
June 3, 2025
Unprompted review
Reply from The Luxury Hut
Dear James,
Thank you so much for your kind words and recommendation. We're glad Jack was able to assist, and we truly appreciate your trust in us.
Kind regards,
The Luxury Hut Team
Nice environment
Nice environment. Very helpful staff . Would recommend to anyone buying or selling
June 3, 2025
Unprompted review
Reply from The Luxury Hut
Thank you for the great feedback! We're glad you had a good experience and really appreciate the recommendation.
Kind regards,
The Luxury Hut Team
Absolutely brilliant - highly recommended
Absolutely brilliant from start to finish - very personalised, responsive and helpful at every turn. Dealt with everything by post, and they ensured a smooth transaction around this. Excellent value for money too. They answered all my questions - nothing was too much trouble (including sending photos). Really couldn't fault this company and would highly recommend them. Lovely people too - Raj and Cheryl were fantastic.
June 2, 2025
Unprompted review
Reply from The Luxury Hut
Thank you so much for your amazing feedback! We're thrilled to hear you had such a smooth and positive experience with us. It was a pleasure assisting you!
We truly appreciate the recommendation and look forward to helping again in the future.
Kind regards,
The Luxury Hut Team
Reply from The Luxury Hut
Dear William,
Thank you for your kind words! We're glad you were happy with our prompt and efficient service.
Kind regards,
The Luxury Hut Team
Cheryl was absolutely amazing her help…
Cheryl was absolutely amazing her help from start to finish was above and beyond, my partner loves his watch...possibly more than me !!! 😀
I definitely recommend buying from them you won't regret it.
May 29, 2025
Reply from The Luxury Hut
Dear Katherine,
Thank you for the lovely feedback! We're so glad to hear your partner loves his watch. We truly appreciate the recommendation and hope to assist you again in the future.
Kind regards,
The Luxury Hut Team
Reply from The Luxury Hut
Dear Dean,
Thank you so much for your kind words! We're delighted to hear you found our service professional and that you had a great experience with us. Your recommendation means a lot, and we truly appreciate your support.
Kind regards,
The Luxury Hut Team
Watch purchase I…
My initial query about the watch I purchased was answered promptly, easy ordering there was a phone call to confirm details, I am very happy with the watch, presentation of the watch when it arrived was excellent, would definitely purchase from them again.
May 28, 2025
Unprompted review
Reply from The Luxury Hut
Thank you for your wonderful feedback! We're delighted to hear you were happy with the service, the presentation, and the watch itself. It means a lot to know you'd purchase from us again — we look forward to it!
Best regards,
The Luxury Hut Team
Excellent experience
Excellent experience, very helpful and knowledgeable.
May 24, 2025
Unprompted review
Reply from The Luxury Hut
Thank you for the great feedback! We're so pleased to hear you had an excellent experience and found the team helpful and knowledgeable.
Best regards,
The Luxury Hut Team
Excellent communication & Service
Excellent communication & Service! Can't fault The Luxury Hut for a 5 star service. Clear comms, honest pricing, and a lovely welcome when attending in person. Highly recommended!
May 16, 2025
Unprompted review
Reply from The Luxury Hut
Dear Adam,
Thank you so much for the kind words! We're really glad you had a great experience with us — it means a lot. Hope to see you again soon!
Best,
The Luxury Hut Team
Excellent transaction
Excellent transaction. Speedy and great communication. Would highly recommend if you are looking to sell a watch
May 16, 2025
Unprompted review
Reply from The Luxury Hut
Dear Melanie,
Thank you for your kind words! We're glad you had a great experience and truly appreciate your support.
All the best,
The Luxury Hut Team
Great experience
I was really impressed with the level of service provided. I contacted them and within a couple of hours they had the watch ready to view. They were great people to deal with, super patient and friendly, and I wouldn’t hesitate to go back. The showroom is also lovely with a great selection to look at while you are there.
May 3, 2025
Unprompted review
Reply from The Luxury Hut
Dear Hen,
Thanks so much for the lovely review! We're glad you had a great experience and enjoyed the showroom—hope to see you again soon.
Kind regards,
The Luxury Hut Team
Superb service beginning to end
Superb service beginning to end. The watch exceeded my expectations. Thank you!!
May 2, 2025
Unprompted review
Reply from The Luxury Hut
Dear Fran,
Thanks so much! We're thrilled you loved the watch and had a great experience from start to finish.
Kind regards,
The Luxury Hut Team
A smooth first online purchase
A smooth first online purchase with helpful staff and prompt emails. Well packed on receipt.
May 1, 2025
Unprompted review
Reply from The Luxury Hut
Dear David,
Thanks for the great feedback! We’re glad your first online purchase went smoothly and that everything arrived safely.
Kind regards,
The Luxury Hut Team
Smooth and seamless sale of my Rolex
Smooth and seamless sale of my Rolex.
Money transferred immediately.
Looked after extremely well by Raj.
Would recommend wholeheartedly.
April 24, 2025
Unprompted review
Reply from The Luxury Hut
Thank you for your wonderful feedback! We're thrilled to hear that your Rolex sale was smooth and that Raj provided excellent service. We truly appreciate your recommendation!
All the best,
The Luxury Hut Team
Reply from The Luxury Hut
Thank you for your feedback! We're glad to hear you were happy with the quick delivery and your pre-loved piece.
– The Luxury Hut Team
Reply from The Luxury Hut
Thank you for your feedback! We're delighted to hear that we could be as helpful as possible.
– The Luxury Hut Team
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