The Machine Shop Reviews 104

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the promptness of the delivery service, noting that orders arrive quickly and are well-packaged. Many people appreciate the efficient handling of their orders and the excellent service provided, especially when resolving minor issues. Consumers also highlight the reasonable prices and the good product range available. However, some customers experienced issues with receiving their orders, with items not arriving or delivery statuses remaining unchanged. A few reviewers also mentioned a desire for more detailed information about product inclusions and better order updates, particularly for those without an account.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast dispatch and prompt... See more

Product

People report positive experiences with products. Customers appreciate the good product range and that items... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick dispatch and delivery, with... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent service, highlighting prompt... See more

Based on these reviews

Rated 5 out of 5 stars

Quick to dispatch and reliable (on my second order with The Machine Shop now). Just getting into this hobby now - I would recommend a bit more detail regarding the contents of certain models a... See more

Rated 5 out of 5 stars

Highly recommend this shop. Reasonable prices, fast delivery and well packaged, both my t decks arrived in perfect condition. Nice to have updates on order processing as well as any follow up questi... See more

Rated 5 out of 5 stars

Really easy to order and arrived promptly and well packaged. If you want order updates though, make sure to make an account as without you can’t see the order

Company replied

Rated 5 out of 5 stars

Unfortunately I wasn't able to get the products I ordered due to unforeseen issue during the delivery process. However, the professionalism and service from The Machine Shop UK was incredible in resol... See more


Company details

  1. Engineering Consultant

Written by the company

We provide resources for engineers, students, makers and everyone who wants to make something.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

104 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

They never dispatched the item

Nothing was ever received. Royal Mail 48 status still says waiting for item
Then the unkindest cut of all, asking me to review the “service”
They billed for the item.
Received the money.
That’s it!!

December 18, 2025
The Machine Shop logo

Reply from The Machine Shop

Thank you for the review. Unfortunately this item was lost in the post. The customer was refunded.

Rated 1 out of 5 stars

Unpaid postage label

Hi, I paid for a small item with 48 hour delivery.

I recovered a message a week later, saying the item hasn’t had postage paid.

Not happy, this was a Christmas gift that will now not be here in time.

December 16, 2025
Rated 5 out of 5 stars

Quick to dispatch and reliable (on my…

Quick to dispatch and reliable (on my second order with The Machine Shop now).

Just getting into this hobby now - I would recommend a bit more detail regarding the contents of certain models as the manufacturers tend to have a range of variations and also as an amateur just dipping into LoRa devices - knowing what each item comes with or doesn’t would be really helpful.

That said, I did really appreciate the given recommendation for an upgrade to the existing aerial that by default comes with the Lilygo T- Deck Plus.

Keep up the good work. 👍

December 15, 2025
Rated 5 out of 5 stars

Nice bit of kit.

Mesh device came well packaged and looks really good. Setting it up is quite complicated and the instructions are not that helpful.

December 8, 2025
Rated 5 out of 5 stars

Excellent service

Prompt delivery, excellent service to resolve a minor problem with a kit that was not their fault, Will definitely buy again .

October 9, 2025

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