THEMAGIC5 Reviews 1,556

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, highlighting the excellent fit, clear vision, and anti-fog capabilities. Many consumers appreciate the custom-made aspect, noting the comfort and lack of pressure around the eyes. The ordering process is frequently described as easy and efficient, with many people commending the helpful customer service and regular updates. However, some customers also noted issues with delivery times, with orders taking longer than promised. A few people were dissatisfied with the quality, mentioning that the anti-fog didn't work or that the materials felt cheap. Additionally, some reviewers reported difficulties reaching customer service, particularly concerning refunds or significant order issues.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the goggles for their perfect fit, comfort,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the goggles for their... See more

User experience

Consumers find the user experience to be largely positive. Many praise the ease of the entire process,... See more

Order

Customers generally had positive experiences with the ordering process, finding the website well-presented... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

Goggles are very minimal with great geometric design. Beautiful lenses and absolutely no fog at all. If leakage happens just tight them a little more, but because they are custom made you don't feel t... See more

Rated 5 out of 5 stars

Although I had initial issues with the scan due to Phone issues. The final product was great My last magic 5 goggles are still going strong Indoor ones lasted 3 years Outdoor ones I'm s... See more

Rated 5 out of 5 stars

Even though there was an initial fitting issue, the Magic 5 team contacted me quickly, adjusted the scan data, and shipped new goggles that fit perfectly. All of this was done without any additional c... See more

Rated 5 out of 5 stars

Great delivery time, easy purchase online. Most of all, the product delivers what it promises! Goggles were perfectly designed to my facial frame. It fits perfectly! Clear vision in and out of water a... See more


Company details

Information provided by various external sources

THEMAGIC5 has reinvented the swimming goggle. THEMAGIC5 swim goggles fit perfectly. They are comfortable to wear and prevent water leakage | Custom fitted to you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 7% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The goggles are perfect and the the…

The goggles are perfect and the the quality is good, as I was thinking when buying this. I hope the goggles will have a long term life especially the lents. That said, after a small problem with the shipment, the goggles arrived a bit later than expected.
I will buy of course the product to keep the lents clean and maybe other stuff from you all.

Thanks again
Marco Mussi

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered two pairs

Ordered two pairs, first pairs didn’t fit, got a new pair that was 👍
Once fit was established I received my other pair but also for outside wear but this was corrected and am now awaiting my new adjusted indoor pair, excellent approach and service, top notch

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

I am still waiting for the centre snorkel

The goggles I've ordered, which I am already on my third pair of, are excellent. Now I have a pair for each type: indoor, outdoor, and open-water swimming.
I am still waiting for the centre snorkel I've ordered for Christmas time, but it seems the deliveries are a bit erratic all over.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect fit swim goggles.

Great delivery time, easy purchase online. Most of all, the product delivers what it promises! Goggles were perfectly designed to my facial frame. It fits perfectly! Clear vision in and out of water and no fogging! Highly recommended and will definitely purchase again.

December 21, 2025
Unprompted review
Rated 1 out of 5 stars

UK BUYERS BEWARE

UK BUYERS BEWARE - I ordered these goggles at the start of December. I was notified of despatch but then a few days later I got an email from Royal Mail UK customs saying my package wouldn’t be released until I paid “custom charges”. This totalled £65.85!!!!!! More than half the price I paid for the 3 sets of goggles. The possibility of these charges weren’t made clear to me in advance. If I were to pay this it would make the cost of each pair of goggles £60! I have emailed the Magic5 twice but haven’t even received an acknowledgment. I have bought their goggles in the past and have always found them overpriced and very gimmicky but I’ve got good use out of each pair. I won’t be using them anymore as these charges are ridiculous and I find their non-response unacceptable. I have reported as a possible scam/fraudulent transaction and my bank is looking at recovering the money paid

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Impressive

I’ve tried many different goggles over the years, but most—if not all—have always let water in. I guess I must have an odd eye socket shape. So I thought I’d give these a try, and with the money-back guarantee, what could I lose?

I’m very pleased to say nothing went wrong at all. In fact, I’m extremely happy with my purchase and couldn’t be more satisfied.

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

I bought these goggles with good faith…

I bought these goggles with good faith that they are the best on the market, I only wore them a handful of times and they seal split around the eye, despite being put away correctly each time, in the case after use. I contacted magic googles and discussed this with them, they wanted photos so they could look into the matter. They subsequently ignored my numerous emails! Very flimsy and not worth the £80 I paid. Don’t bother

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing goggles

The coolest thing other than the goggles themselves and the fit, is I can be seen in the open water from the beach as they reflect off the light

December 13, 2025
Unprompted review

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