Even though there was a problem with my subscription and i was automatically charged, the company solved the problem and refund me the hole amount in 10 minutes when i contact them via email. I have n... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I loved the Curly Girl video! It was full of ideas for how to manage my hair (kind of in between wavy and curly, 2B), from shampooing and conditioning, to drying and even sleeping on it. It helped me... See more
Many of the recommended products are very expensive in South Africa and many are difficult to find and are imported. The logic of the regimen makes perfect sense. Am excited to see how my skin will ch... See more
I signed up because the service they were provided appealed to me — taking the guesswork out of skincare and doing away with half used skin care products because these did not work well with the ot... See more
Company details
Written by the company
MaxBeauty is a comprehensive online learning platform designed for those seeking trusted, expert-led education in skincare, haircare, and face yoga. Our mission is to provide more than just beauty advice—we offer practical, science-backed solutions that deliver real, lasting results. Every course we develop is built upon proven techniques, carefully curated in collaboration with certified dermatologists, experienced trichologists, and renowned beauty professionals who bring years of expertise into every lesson. In a world overwhelmed by fleeting trends and viral beauty hacks, MaxBeauty stands apart by focusing on what truly works. Our content is crafted to help you understand the fundamentals of skin and hair health, empowering you to create routines that are both effective and sustainable. Whether you're looking to refine your skincare regimen, address specific haircare concerns, or explore the holistic benefits of face yoga, you'll find resources that are thorough, practical, and tailored to your needs. At MaxBeauty, we believe education is the foundation of beauty. That’s why we prioritize depth over hype, offering you clear, professional guidance that you can trust. With our expert-led courses, you gain the knowledge and confidence to care for your skin and hair in a way that aligns with both your personal goals and professional standards.
Contact info
Verzika Limited, Georgoiou A, 83, Cyprus, 4047, Limassol, Cyprus
- +1 (215) 434-6052
- support@themaxbeauty.com
- themaxbeauty.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very detailed step step instructions…
very detailed step step instructions and clear guidance but not prescriptive. leave room to see what works for each individual
April 17, 2026
MaxBeauty is a 10!
This an extraordinary company with the most caring and professional team! I am blessed to have connected with MaxBeauty and highly recommend the company! 💐🙏😇🙌
April 15, 2026
Unprompted review
Had a really good experience with the…
Had a really good experience with the app. It offers so much and you get to learn so much in the process.
April 12, 2026
Unprompted review
Very helpful and generous
Very helpful and generous, quick response and very satisfactory help and result
April 10, 2026
Unprompted review
Soul experience
My experience with the courses and recommendations by MaxBeauty has been amazing. I believe they truly understand a woman's soul at every stage of her life, and that is really invaluable in the context of her health and beauty.
April 10, 2026
Unprompted review
Impressive how fast the email responses…
Impressive how fast the email responses are — the “within 10 minutes” claim is genuinely accurate. The platform is also very intuitive and easy to use, as long as you stay consistent with it. Overall, it’s a great concept and very well executed.
April 6, 2026
Unprompted review
Is this text app? / Sketchy face scan
I am writing to share some feedback regarding my experience with the app. The one daily video provided is excellent, but I’m disappointed that so much of the other content is just text. I paid for a visual guide, not a reading app. I expected comprehensive video demonstrations, rather than text descriptions I could easily find elsewhere - any AI tool would easily provide that for free. Furthermore, the face scan tool is frustrating— there is no clear indication of when a scan starts or finishes, and I am unable to review the photos before they are submitted. This makes it difficult to know if the scan is accurate. I hope the developers can make the app more video-centric and fix the scan transparency. It would really help me if the team could address these issues and respond to me. This experience will ultimately determine my decision on whether or not to continue my subscription. I look forward to hearing from you.
April 2, 2026
Unprompted review
Reply from MaxBeauty
Hi Katarina,
Thank you for sharing your experience — we really appreciate it.
We completely understand your point about wanting more video content, especially during your routine. We are actively adding more videos, but to be honest, we won’t be able to replace all text sections quickly. Video production is complex and time-consuming, and we handle it in-house to maintain quality.
Regarding the face scan, it starts automatically once you position your face and tap “start,” and the screen shows which area is being analyzed during the process. That said, we understand it may not feel clear enough, and your feedback helps us improve.
If you need any help or want us to look into your case, feel free to reach out at support@themaxbeauty.com.
We’re here for you 💜
The MaxBeauty Team
Dear MaxBeauty Team,
Dear MaxBeauty Team,
Your response is not only inadequate, it is unacceptable.
I have already made it absolutely clear that I have never created an account, never downloaded your app, and never subscribed to any of your services. I have also provided clear evidence (including screenshots) proving that no account or activity exists on your platform linked to me.
Despite this, you have charged my card.
Your attempt to dismiss this with explanations such as “a typo” or “a different email address” is not only implausible, it is deeply concerning. Charging a payment method without verified ownership and explicit authorization is a serious violation and strongly calls into question your internal controls and business practices.
Let me state this one final time, unequivocally:
I did NOT authorize any subscription
I do NOT have any account with your company
I have already provided sufficient evidence
These transactions are unauthorized
At this stage, this is no longer a support inquiry — this is a case of unauthorized billing.
I have already initiated contact with my bank and the chargeback process is underway. Further actions are being prepared.
If this matter is not resolved immediately, I will escalate without hesitation, including formal complaints to financial regulatory authorities and consumer protection agencies.
You are now required to:
Immediately terminate any alleged subscription linked to my details
Issue a full and immediate refund of all unauthorized charges
Provide written confirmation that my payment data has been permanently removed and will not be used again
Do NOT request any further information that has already been provided.
This is your final opportunity to resolve this matter promptly and professionally before it is escalated further.
Michael Merz
March 31, 2026
Unprompted review
Reply from MaxBeauty
Dear Michael,
We understand how serious this situation feels, and we want to address it with full transparency.
You contacted our support team regarding unauthorized charges. From the very beginning, our team made multiple attempts to investigate and resolve the issue — including offering a full refund and immediate cancellation of any related subscription.
However, to locate any transaction in a secure payment system, a minimal “identifier” is always required. Without this, it is technically impossible to identify or reverse any charge — not just in our system, but in any legitimate payment infrastructure.
In your case, despite several requests and alternative options provided by our team, this identifying information was not supplied. As a result, we were unable to locate the transaction or proceed with the refund.
We fully understand that sharing any data can feel uncomfortable in a situation like this. At the same time, the details we requested (e.g. transaction receipt or partial card reference) are standard, non-sensitive, and specifically designed to protect users while enabling investigation.
To be absolutely clear:
- We are ready to refund all charges in full
- We are ready to terminate any associated subscription immediately
- We are ready to provide full transparency on the transaction
— but this can only be done once we are able to securely identify the payment.
If you are open to resolving this, you can send a receipt for the transaction(s) (a PDF file from your bank or payment provider) to our support team, and we will prioritize your request to resolve it immediately.
Our goal here is simple: to return your funds and close this matter properly.
We appreciate your understanding and cooperation.
The MaxBeauty Team
The program wasn't as advertised
The program wasn't as advertised. When I asked for a refund they simply cancelled my subscription and haven't gotten back with me. This program is a scam.
March 29, 2026
Unprompted review
Reply from MaxBeauty
Hi Ashley,
We’re sorry to hear that your experience didn’t match your expectations.
We always aim to keep our communication clear and aligned with what the product actually offers, so it’s really important for us to understand what felt different in your case.
We’d truly appreciate the chance to learn more and make this right. Please feel free to contact us at support@themaxbeauty.com, and we’ll be happy to help.
The MaxBeauty Team
Lia helped me very fast and in a very…
Lia helped me very fast and in a very human way!
March 29, 2026
Unprompted review
Reply from MaxBeauty
Dear Volha,
Thank you so much for your kind words!
We’re really glad to hear that your experience felt both quick and genuinely supportive — that’s exactly the level of care we aim to provide. We’ll be sure to share your feedback with Lia as well!
If you ever need anything else, we’re always here to help.
Warm regards,
The MaxBeauty Team 💜
It was a good experience except the…
It was a good experience except the fact that there is a little confusion at least for me on the fact that is a service you ar providing not products.
March 28, 2026
Unprompted review
Super responsive with my request and…
Super responsive with my request and sent several follow up
March 26, 2026
Unprompted review
Reply from MaxBeauty
Dear Susie,
Thank you so much for your feedback!
We’re really glad to hear our team could support you quickly and stay attentive throughout — providing timely and thoughtful assistance is something we truly care about.
If there’s ever anything else you need, we’re always here to help.
Warm regards,
The MaxBeauty Team 💜
I loved all the skin care…
I loved all the skin care recommendations and skin care tips. I have yet to try all of the products they have recommended. Apparently, it’s a bit expensive for a trial subscriptions with add on trial included which a bit confusing for me.
March 25, 2026
Unprompted review
I love how informative and helpful the…
I love how informative and helpful the app is! The information is condensed and easy to follow. The product recommendations are very effective.
March 5, 2026
Reply from MaxBeauty
Dear Amanda,
Thank you so much for your kind words!
We’re really glad to hear the content feels clear and easy to follow, and that the recommendations are working well for you — that’s exactly what we aim for. It means a lot to know the experience is both helpful and practical.
If you ever have any questions or need support along the way, we’re always here for you.
Warm regards,
The MaxBeauty Team 💜
The support team has been great
The support team has been great, I had a problem with the subscription and they fixed it the moment i reached out. 10/10
March 20, 2026
Unprompted review
Very considerate company
Very considerate company. Helped me get a refund during times of great difficulty. Really grateful for that.
March 19, 2026
Unprompted review
Don't fall for this service
Don't fall for this service, they are scammers and withdraw money from your card automatically.
March 18, 2026
Unprompted review
Reply from MaxBeauty
Hello Olga,
We’re sorry to hear about your experience and understand how frustrating this situation must feel.
MaxBeauty works as a subscription service, and all details about pricing, trial period, and renewal are shown before completing the purchase. We always aim to keep this as clear as possible.
We’d really like to look into this for you and help resolve any concerns. Since we don’t have enough details to identify your case here, please feel free to contact us at support@themaxbeauty.com — we’ll be happy to assist you.
The MaxBeauty Team
I'm trying to access my courses but…
I'm trying to access my courses but they won't let me access the courses without giving a positive review.
March 15, 2026
Reply from MaxBeauty
Hello,
The feedback form appears only after completing the first few modules, but it is completely optional. You can skip it using the arrows at the bottom of the screen or simply return to the main menu and continue studying any module of your choice.
Providing feedback is never required to access or continue learning, and it does not affect course progress in any way.
If you’re still having trouble accessing your courses, please contact us at support@themaxbeauty.com and we’ll be happy to help.
Sincerely,
The MaxBeauty Team
Unauthorized charges on card and no trace of email subscription
My husband and I have never heard of this company. Yet his credit card (which I use only to purchase our groceries) was charged monthly fees since December 2025.!(4 times now). He's not into beauty, and I don't even wear makeup and feel its a waste of my time and money on such things. We can't find any email records of a subscription, which makes sense because both of us are not interested. We don't know how they got a hold of the card info but we blocked them ad will ask for a refund immediately. I believe this is a SCAM.
March 14, 2026
Unprompted review
Reply from MaxBeauty
Hello Dev,
We’re sorry to hear about your concern and understand how worrying unexpected charges can feel.
At the moment, we’re unable to identify your account based on the information in this review. Charges like the ones you described are typically linked to an active subscription that was set up earlier and may have simply been forgotten.
Please contact our support team at support@themaxbeauty.com
and include the email address used for the purchase or the last 4 digits of the card along with the transaction dates. Our team will review everything carefully and help you resolve this as quickly as possible.
Sincerely,
The MaxBeauty Team
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