The Medicare Family Reviews 1,043

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and extensive knowledge, making complex processes like Medicare enrollment feel simple and stress-free. Many appreciate the personalized approach, with agents taking the time to explain options clearly and ensure the best fit for individual needs. Reviewers frequently highlight the exceptional customer service, noting quick response times, professional interactions, and a genuine commitment to client satisfaction. People feel well-supported, with agents going above and beyond to provide detailed information and ongoing assistance. However, some customers occasionally felt that agents operated on a checklist, providing only basic information and requiring the customer to drive the conversation to explore different options.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Service

Consumers find service to be positive, with many expressing satisfaction with the professional and helpful... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process easy and simple, with... See more

Customer communications

Users describe positive interactions with contact. Many customers reached out to The Medicare Family for help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd seen Sylvia Gordon of The Medicare Family post educational videos on Tik Tok. I called the company for help. Austin Hindes took all my medical information & set me up with broker Liz Trevino. She... See more

Rated 5 out of 5 stars

So far I have been really impressed! Both Austin Hindes and Tim Smith were very helpful, patient, and very knowledgeable about all the ins and outs of signing up for Medicare plans. Both sent follow... See more

Rated 5 out of 5 stars

Maddie Crispino helped me with a focused, detailed and to-the-point advice. She crystallized so much (all) useful information – that too in aesthetically pleasing manner! Her cautionary notes when nee... See more

Rated 5 out of 5 stars

Today I had a phone appointment with Alicia Williams and she was able to answer many of my questions as she introduced herself. She allowed me time to ask all the other questions I had. She was ve... See more


Company details

  1. Health Insurance Agency
  2. Insurance Agency

Written by the company

The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I did my homework

I did my homework. I narrowed my search - but I was anxious about whether or not I was on the right track, so I reached out to the Medicare Family, and I'm so grateful I did. Aaron Landers listened to my plan, clarified my options, provided excellent feedback, answered all my questions, and helped me decide on the best course of action. I knew that the initial Medicare enrollment involved critical decisions that would impact my retirement. It was a sense of relief having a professional walk me through the process. Now I can exhale.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Jon made a complex process…

Jon made a complex process understandable for me and we were done signing up for plans D, G, and had a dental, vision and hearing policy in under an hour. Excellent transaction - I highly recommend The Medicare family!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Thank Goodness for Jon!

I was so overwhelmed and confused with choices and plans. Jon made the process simple and helped determine the best options for plan G to choose. He answered all my questions and set me up with ease once I made a decision. I am eternally grateful for the medicare Family and Jon!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Aaron was a huge help in getting me set…

Aaron was a huge help in getting me set up with my Medicare plans. Had knowledge of what I needed based on information I had given. Its nice to have a trustworthy company to go to for such complicated decisions. Will recommend to everyone.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I spoke with Aaron Landers on three separate occasions regarding Medicare Supplements. He was friendly and easy to talk to. He did a great job educating me on the differences between Plan N and Plan G in our first discussion and laid out prices from different companies. He was very helpful and patient in answering my questions regarding the research I had done on the companies before finally committing to a plan.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

I had a question on Credible Coverage

I had a question on Credible Coverage. Alicia made me feel like I was asking a good question. Assured me not the first time the question had been asked. Made me feel very good with her answer. Was very kind and told me I could call with any more questions.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Informative, genuine and professional! This is your family!

What an amazing experience I had with Peggy from The Medicare Family! I had been watching their TikTok videos(Sylvia) for the past three years, which helped me navigate all the deadlines, differences in plans, and dos and don'ts to keep me on track and out of the penalty box. Peggy was very friendly, professional, and patient throughout the process. She answered all my questions while breaking down Medicare in easy-to-understand steps, and all the differences in plans and costs. She focused on my unique needs and long-term coverage while keeping the costs manageable within my budget. The Medicare Family is available to me for all my questions and concerns, making me very confident and at ease. I can now retire and be worry-free. Amazing, easy, not pushy or rushed. I would highly recommend. Thank you all!

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Made our initial foray into the world…

Made our initial foray into the world of Medicare options.The informational session was very informative and professional. Alicia Williams was very cordial and welcoming without creating any undue stress.Looking forward to seeing the options suggested by them.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Turning 65 this year

Turning 65 this year. Janet from The Medicare Family was so very helpful with going over several plan options best suited for me. She communicated knowledgably, listened, answered my questions clearly, and made enrollment so very easy. To top it all off, she was a joy to work with. I sent her info to several of my high school friends that are likely turning 65 this year as well. Highly recommend.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Casey Sullivan was top notch and very knowledgeable along with 100% professional. Working with him was easy and flawless. Thank you Casey.

February 2, 2026
Unprompted review
Rated 2 out of 5 stars

Not much going on between the ears

The agent I spoke with just operated on checklist and didn't seem to do much thinking. He found the cheapest plans but couldn't offer much of an explanation about why they were cheaper. I was the one asking questions to uncover different options. I expected to deal with an expert rather than someone who could only provide very basic information. When I shared the information I found, he barely looked at it.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Liz was very professional and…

Liz was very professional and knowledgeable. She helped me get the coverage I needed based on what I could afford. She made the whole process easy and pleasant. Thank you so much.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Navigating Medicare can be…

Navigating Medicare can be overwhelming, and I’m truly grateful for the guidance I received from Alicia Williams. She answered all of my questions clearly, was patient when I needed clarification, and remained kind and professional throughout the entire process. Her knowledge and thorough explanations made a complicated topic much easier to understand. I sincerely appreciate her expertise and look forward to working with her and Medicare Family to find the Medicare plan that best fits my needs. Thank you for the important work you do in helping so many of us navigate such unfamiliar territory.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Janet Keith with The Medicare Family…

Janet Keith with The Medicare Family was outstanding. She deserves a 20 star review. Extremely knowledgeable and was very patient with all my questions. I’m so thankful and confident in Janet Keith and the Medicare Family.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Janet Keith was so kind and…

Janet Keith was so kind and understanding she walked me through Medicare and how it works and supplement plans and hooked me up with one that best fit me and my needs. Thanks you Janet you’re one of the best

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Jon Wake

Jon explained everything in terms I could understand and if he wasn't sure he quickly researched to make sure I was getting exactly what I needed. He was patient and kind through it all. Follow up emails were timely.

January 22, 2026
Unprompted review

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