The Medicare Family Reviews 1,043

Mike Locke from Medicare Family helped me to purchase Hospital Indemnity and Cancer Insurance. He helped me with my questions about each type of insurance. Within minutes he helped me purchase both of them, it was fast and easy. I will definitely do business with him and Medicare Family in the future.

Alicia was able to answer all of my questions and even though it turned out that I’m not going to be working with her quite yet she still took the time to explain the details and as to when I should contact them again when ready to actually sign up

Jon Wake is an outstanding insurance agent who truly goes above and beyond. He helped us navigate a very challenging situation—obtaining a Medigap policy for my husband, who is under 65 and on Medicare due to disability. Jon was incredibly knowledgeable, patient, and persistent, and he took the time to explain every option clearly. What felt overwhelming at first became manageable thanks to his expertise and dedication. He genuinely cared about finding the right coverage for our specific needs, not just making a sale. I highly recommend Jon Wake to anyone looking for a trustworthy, compassionate, and highly skilled insurance professional.

Both Janel and Maddy did a great job learning about my needs and recommending the best plan for me. They took the time to explain the details and differences which made my choice super easy. I highly recommend the Medicare Family for great guidance!

Aaron helped me find the right plan and got me all signed up he is very friendly .

The Medicare Family are top notch and Jon Wick was excellent. He was calm, professional, and lighthearted. I did my research beforehand and was ready, but if you aren't sure what to do he will guide you to the best choice for you.
Highly Recommend

Maddy Crispino was very knowledgeable and patient to extreme while taking care of this 89 year old man’s medicare needs. Lucky to have her helping me.

The Medicare Family made signing up for my Medicare plan a pleasant experience. Alex Mellinger was extremely informative and helpful and quickly adapted our conversation (cut to the chase) when he realized I had done my homework before calling yet still made sure to cover all the relevant details. During our initial call, the web site he needed to get me signed up was unavailable, so he quickly engaged for help, and once he realized it wasn't a 'quick fix', rather than making me stay on the line while they internally triaged the issue, he scheduled a follow-up call for the following day. I appreciate his focus on the customer experience.

Liz Trevino of the Medicare Family was terrific! I really needed the help and advice to get through my first Medicare application process. All of my questions were answered and she was SO patient.

Good company to work

Elisha is a wonderful, kind, patient, super funny and most importantly knowledgeable person on Medicare, medigap, advantage, Part D drug plan, and a host of other options that may be a good fit for folks. She made me feel at ease during our two conversations, explained everything to me in a way I cold fully grasp and was extremely patient with me when she had to explain a couple things more than once...that was because of me, not her. I can't recommend her enough as a person and as a professional. She didn't push any particular company or plan on either medigap or advantage. She did help me make the best choice for me and my family, and I'm extremely confident in those choices for Medicare and Medigap going forward.

This is my second year with the Medicare Family. Like last year, the process was thorough, informative and easy. Michael Locke found me the best available program for my needs. Always
trust the Medicare Family!

I can't recommend this company enough. Casey Sullivan spent an hour on the phone with me, explaining everything and getting me a great deal (much better than I was anticipating). The depth of Casey's knowledge in all areas of Medicare coverage is truly impressive. I am recommending The Medicare Family to all my friends who are approaching 65.

Elisa and her team were excellent in guiding me through the Medicare and Insurance supplement plans. I encourage anyone to use her as she provides incredible knowledge and makes the arduous task of finding the right coverage very simple!

Jon was my agent, and he was patient, kind, and extremely helpful. He provided clear, detailed information including some I wasn’t aware of. Without his guidance, I wouldn’t have known to contact my previous Plan G to cancel, which would have cost me both time and money. He is truly a great asset to your company!

Peggy Willem was fantastic! Very patient, helpful and competent. 10/10 recommend 👍😊

I highly recommend The Medicarefamily.com andJon Pumphrey. He was very knowledgeable, helpful and easy to reach. He returns messages in a timely manner. He made going through the Medicare maze of information understandable and stress-free! The whole process from start to finish was so easy!

Liz Trevino of The Medicare Family was wonderful to work with. She answered all of my questions and made sure I would file for SS benefits that day as I was less than 30 days prior to my upcoming birthday in early January 2026. She also pointed out my wife could also add the same dental plan I am considering that had better coverage than when she signed up two years ago. I feel very confident in the choices I made as a result of her explanations and guidance.

I was in a unique and stressful situation, struggling to find the right coverage on the eve of the registration deadline. Jordan Miller was a true problem-solver, patiently explaining all my options and going above and beyond to secure a policy that fit my specific needs and budget. His prompt, professional, and thorough service put my mind completely at ease. I am incredibly grateful for his expertise and highly recommend him. I will definitely be a return customer and look forward to Mr. Miller’s help next year!

I had called The Medicare Family and spoke with Aaron Landers and he really helped me get a supplement plan. I found trying to get information very overwhelming and he made it very easy. I would advise anyone looking for an insurance to make it easy on yourself and give them a call. No pressure, friendly and I felt he had my best interest in what he had planned for me.