Themobilityshop Reviews 

997
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers often share that the online platform is extremely easy to use, allowing them to quickly find the exact mobility aids they require. Consumers consistently praise the exceptionally fast shipping service, noting that packages frequently arrive right on time and in pristine condition. Buyers are also deeply impressed by the robust quality and fair pricing of the items purchased. However, some customers also noted minor product limitations, mentioning that certain devices felt slightly heavier than expected or were built primarily for temporary use rather than sustained long-term daily support.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Product

People report positive experiences with product, highlighting the excellent quality, reasonable prices, and... See more

Service

Consumers find service to be exceptionally positive, praising the very prompt and speedy delivery of their... See more

Quality

Reviewers highlight high satisfaction with the quality, noting that the products are well made, sturdy, and... See more

Order

Users describe positive interactions with order, highlighting the website as very easy to navigate. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although my purchase item was very small, I had no trouble at all buying it online. It was delivered a day or two later which for me was excellent. I can certainly recommend The Mobility Shop and will... See more

Rated 5 out of 5 stars

You had the right product and you were able to deliver it within 24 hours. This was just before Christmas and I really needed it for an elderly relative that was staying with me. I really appreciated... See more

Rated 5 out of 5 stars

First class service from a first class Irish company. Next day delivery and very competitive prices. Very easy website to navigate and very secure payment, also customer support excellent. My 98 year... See more

Rated 5 out of 5 stars

The quality of the rollator is excellent and exactly what we wanted. My mother in law says there’s no comparison between it and the walking stick she was using. The only thing was that it came in part... See more


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Medical Equipment Supplier
  4. Wheelchair Store

Information provided by various external sources

Ireland's widest selection of Mobility Products, next working day delivery available. Why pay more? We've solutions for problems you didn't know could be soled. Order online now.


Contact info

4.9

Excellent

TrustScore 5 out of 5

997 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(997)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 Experience

Dealing with The mobility shop was so easy , Easy to purchase and a excellent delivery 10/10

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Themobilityshop are the best in the business

I recently purchased several bathroom aids for an elderly person online from Themobilityshop and it was a very pleasant experience.They have a wide range of mobility products available,their website is very comprehensive and informative,their prices are reasonable and delivery of purchased items is very fast.I would recommend Themobilityshop for all your mobility products need!

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient service

Very efficient service with next day delivery. It was easy to track the product and it arrived on time. Very happy with product purchased.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service and even better products.

Ordered a foldable crutch to support a lower back injury, and I’d be lost without it at this point. It’s light weight yet you know it’s not going to buckle or break, the quality is 100% there. I also received so many compliments on its sleek design. Ordered and delivered within 24 hours with the next day delivery option.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality product.

The quality of the rollator is excellent and exactly what we wanted. My mother in law says there’s no comparison between it and the walking stick she was using. The only thing was that it came in parts with no instructions and I had to get a neighbour to put it together. Otherwise really delighted with my purchase.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

Mobility products are of the highest quality and within our budget. Very easy to order off website and delivery is prompt.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great product selection and fast delivery

You had the right product and you were able to deliver it within 24 hours. This was just before Christmas and I really needed it for an elderly relative that was staying with me. I really appreciated the next day delivery despite missing the 2pm ordering deadline by 2hrs. You will be my first choice for any future mobility aids.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Got dad's frame the day after ordering. Great service considering it was a day or 2 before Christmas. Well done all involved. Really happy with his frame

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Not Built for Disabled People

The product is technically as advertised. I bought the FDI Soft Step Extra Long stick as it was the only one that extended to 40 inches or more. This is the length I was medically advised to get, but got a response saying they expected someone with a 40 inch cane to be 6'3. I'm 5'7. This goes to show that, as a MOBILITY SHOP, they are not actually designed for disabled people or with us in mind. Additionally, in an earlier response to this review, the company tried to insinuate another company, Neo Walk, fully let me down while simultaneously asking me to take mention of them out of my review so a small Irish business didn't lose sales to a foreign business. Neo Walk actually honoured their 12 month warranty and sent me a replacement within two weeks, and were incredibly pleasant, and are purpose built for disabled people. If you don't want to lose sales, maybe introduce some longer and shorter canes so Irish disabled people aren't forced to pay out the ear for an international product, or potentially permanently injure ourselves by using incorrectly sized mobility aids, which seems to be the Mobility Shop's preference. These canes are fine, technically advertised correctly, and arrive quickly, but they are built for able-bodied people to use temporarily like with a sports injury, not for sustained long term use if you do not see your size in stock.

December 11, 2025
Unprompted review

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