I bought a pair of Dr Martens Sinclair for £49.95. They were clearly counterfeit. Once this was pointed out, including photographic evidence of how the real ones look like in comparison to theirs, the... See more
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Review summary
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**DO NOT USE THIS SITE** Fake Chinese drop shipping scam, delivering cheap over priced rubbish. They refuse to honour their refund policy. Even though this was delivered by royal mail with a UK return... See more
Company replied
False misleading descriptions on website. Their merino wool half zip jumper is in fact 100% polyester made in China. It also takes over a month to arrive. Their customer service takes forever to reply... See more
Honestly don't NOT buy with this clothing store. It's a huge scam. Purchased item at the beginning of November item had supposedly the incorrect address, they gave me a false tracking number, then gav... See more
1.9
Poor
98 reviews
Replied to 57% of negative reviews
Typically replies within 1 month
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Reply from Themodehub
Dear Ann Goddard,
Thank you so much for taking the time to leave this wonderful 5-star review! 😊 We are absolutely delighted to hear that you found ordering easy, delivery speedy, and that you love your hat! ✨
It’s feedback like yours that brightens our day and motivates our team to keep providing excellent service. We truly appreciate you choosing The Mode Hub and are thrilled you're happy with your purchase! ❤️
We hope you enjoy your fabulous hat for many occasions to come and look forward to serving you again soon.
Warm regards,
The Mode Hub Team
The shoes I purchased are incredibly
The shoes I purchased are incredibly comfortable and look even better than the photos. Great value for the price.
December 3, 2025
Unprompted review
Reply from Themodehub
Dear Richard Bowen,
Thank you so much for taking the time to leave this fantastic 5-star review! 😊 We are thrilled to hear that your shoes are incredibly comfortable, look even better than the photos, and offer great value for the price. ✨
It’s wonderful to know we exceeded your expectations! Feedback like yours truly inspires our team. We appreciate you choosing The Mode Hub and are so happy you’re pleased with your purchase. ❤️
We hope you enjoy wearing them in great comfort and style for a long time to come.
Warm regards,
The Mode Hub Team
Totally avoid using this company!!
Poor quality, not able to return as return link doesn’t exist on website. Delay email tactics from company to force me to miss 14 day return policy. Still currently trying to return! Wasted £30.
Company will be receiving formal complaint.
December 24, 2025
Unprompted review
Reply from Themodehub
Dear Sally Cassidy,
Thank you for sharing your feedback. We sincerely apologize for the disappointment with the product quality and for the difficulties you have encountered while trying to initiate a return.
We would like to clarify that our return process is managed directly through our customer support team via email, rather than through an automated link on the website. This allows for personalized assistance with each case. Our standard return policy is 14 days from the date of delivery.
To ensure you can proceed with your return promptly, please contact us directly at Info@themodehub.com with your order details. Our team will provide you with the necessary return address and instructions immediately, and we will honour the return if it falls within the policy window.
We regret the frustration this has caused and are committed to resolving this for you.
Sincerely,
The Mode Hub Team
Being ignored
I ordered my jacket size XS. It took 2 weeks for item to arrive. It came and it's not XS, seemed like a large. the fabric is garbage. I asked for a refund they said they will give me 15% refund. I declined, wanting my full refund and I will send back the item. Now they are ignoring me. People reading this do not buy from them. I will take this further.
December 26, 2025
Unprompted review
Reply from Themodehub
Dear Richard,
Thank you for sharing your feedback. We sincerely apologize for the delay in receiving your order, the incorrect sizing of the jacket, and for the disappointment with the fabric quality. We also regret the communication lapse you experienced.
We are not ignoring you and wish to resolve this promptly. We are prepared to offer you a full refund for this item upon its return to our warehouse. Please contact us directly at Info@themodehub.com with your order details. We will provide you with the return address and instructions immediately and will process the refund as soon as the item is received.
We value your feedback and the opportunity to correct this situation.
Sincerely,
The Mode Hub Team
They are fraud .
They are fraud .. they not sending stuff . I was order jacket . But they not sending me and also not refund . Even not reply me
November 1, 2025
Unprompted review
Reply from Themodehub
Dear Govinder Singh,
We are very sorry to hear about your experience. We sincerely apologize for the lack of delivery, communication, and refund regarding your jacket order. This is certainly not the service we aim to provide.
To investigate and resolve this urgently, we need your order details. Please contact our support team directly at Info@themodehub.com with your order number or the email used for the purchase. Our team will locate your order immediately, provide a full update on its status, and process a refund if the item has not been dispatched.
We take matters like this very seriously and are committed to resolving this for you promptly.
Sincerely,
The Mode Hub Team
The item was advertised as a knitted…
The item was advertised as a knitted cardigan. It was actually nasty cheap fleece material that I wouldn't let my dog sleep on. Do not use this company, they insist you return the item to China at a cost of over £15 before they consider a refund.
I am starting a complaint with trading standards and would ask everyone else to do the same. This company needs to be bought to check!
UPDATE - disregard all the ridiculous misleading replys by The Mode Hub posted after 30th Jan below. I contacted them about their offer below and they still refuse to give me a full refund or cover return costs. They are liars and a scam bad company.
DO NOT BUY ANYTHING FROM THE MODE HUB!!! YOU WILL GET CHEAP RAG PRODUCTS AND NO REFUND!!!!!
December 12, 2025
Unprompted review
Reply from Themodehub
Dear Neil,
Thank you for your feedback. We sincerely apologize that the item you received was made of a material completely different from the advertised knitted cardigan. This is a clear error in product description, and we understand your disappointment.
For items that are significantly not as described, we acknowledge our responsibility. In such cases, we are prepared to make an exception to our standard return process.
Please contact us at Info@themodehub.com with your order details. We will arrange a solution for you, which may include a prepaid return method or an immediate refund, to resolve this matter fairly without you incurring return costs.
We are not in the business of misleading customers and regret this error. We are committed to correcting it and appreciate the opportunity to do so.
Sincerely,
The Mode Hub Team
DONT BOTHER!
Terrible company still waiting on items that i ordered on the 12th on December, would never order from them ever again.!Stick to websites you know!😡
December 12, 2025
Unprompted review
Reply from Themodehub
Dear Marie J,
Thank you for sharing your feedback. We sincerely apologize for the frustration and delay you experienced waiting for your order placed in December. We understand how important timely delivery is, especially during the holiday season.
We have checked our records and can confirm that your order has now been delivered. We regret that the initial shipping process took longer than expected and any communication gaps that may have occurred.
We hope the items meet your expectations now that they have arrived. If you have any concerns about the products or require any further assistance, please do not hesitate to contact us directly at Info@themodehub.com.
If you are satisfied that the matter has been resolved, we would be grateful if you could consider updating your review to reflect the delivered status.
Sincerely,
The Mode Hub Team
I would recommend you do not buy from…
I would recommend you do not buy from this company - there is very little information about them available either.
I ordered a mans grey scarf and a green looking one has been delivered after weeks and weeks of waiting.
They dont seem to realise that a small 15% doesnt provide me with the colour scarf I need either.
Avoid!
December 22, 2025
Unprompted review
Reply from Themodehub
Dear MSted,
Thank you for sharing your feedback. We sincerely apologize for the extended wait for your order and for the significant error of receiving a scarf in the wrong colour.
We understand that a partial refund does not resolve the core issue when you receive an incorrect item. In such cases, we are prepared to offer a full refund upon the return of the item to our warehouse, or an exchange for the correct colour if preferred.
To proceed with a resolution, please contact our support team directly at Info@themodehub.com with your order details. We will provide the necessary return instructions and ensure this is resolved promptly for you.
We regret the disappointment this has caused and appreciate the opportunity to make it right.
Sincerely,
The Mode Hub Team
Genuine fraudsters
This company should not be able to advertise or take money from the general public. The advertise as selling genuine items and then you receive rubbish cheap items which are not even labelled or tagged. They are fraudsters and are not willing to refund your money or accept returns
December 20, 2025
Unprompted review
Reply from Themodehub
Dear Jackie Robinson,
Thank you for your feedback. We sincerely apologize for the disappointment you experienced with the quality and presentation of the item you received, and for the frustration regarding the refund and return process.
We are not fraudsters, but we clearly failed to meet your expectations on this occasion. We take such feedback seriously and are committed to investigating this specific case.
To allow us to do so, please contact our support team directly at Info@themodehub.com with your order details. We are prepared to review your case thoroughly, explain the return options available under our policy, and work towards a fair resolution, which may include a refund upon return or an alternative goodwill gesture.
We value your input and the opportunity to address your concerns properly.
Sincerely,
The Mode Hub Team
I bought a pair of bottoms and they fit…
I bought a pair of bottoms and they fit perfectly. The stitching is neat and the material is comfortable for all-day wear.
December 3, 2025
Unprompted review
Reply from Themodehub
Dear Rodriguez,
Thank you for taking the time to leave your review and for highlighting the positive aspects such as the perfect fit, neat stitching, and comfortable material of the bottoms. We are pleased to hear that you are satisfied with these qualities.
We also note your 3-star rating and are always seeking to improve. If there was a specific element of your experience or the product that did not meet your full expectations, we would genuinely welcome any additional feedback at Info@themodehub.com.
Thank you for choosing The Mode Hub.
Best regards,
The Mode Hub Team
Appalling…… DO NOT BUY FROM THESE…
Appalling…… DO NOT BUY FROM THESE SCAMMERS.
order arrives as different item and different size and the second item in order did not arrive. Customer service keeps you hanging on by sending reassuring emails. THEY ARE FRAUDSTERS
December 18, 2025
Unprompted review
Reply from Themodehub
Dear Louise,
Thank you for sharing your feedback. We sincerely apologize for the unacceptable errors in your order, including receiving an incorrect item and size, and for one item not arriving at all. We understand why this experience has led to a complete loss of trust.
We are not fraudsters, but we clearly failed in fulfilling your order correctly. We want to address this urgently and properly.
Please contact our support team directly at Info@themodehub.com with your order details. We are prepared to immediately process a full refund for the entire order and, if you wish, arrange a prepaid return for the incorrect item you received. We will also investigate the missing item.
We regret the profound disappointment this has caused and are committed to resolving it for you.
Sincerely,
The Mode Hub Team
Awful experience
Awful experience. DO BOT ORDER FROM THIS WEBSITE. Impossible to return items. They will try anything to make you keep the item.
December 3, 2025
Unprompted review
Reply from Themodehub
Dear pcgamer,
Thank you for sharing your feedback. We sincerely apologize for the poor experience you had, particularly with the return process, and for the feeling that our resolutions were intended to make you keep an unwanted item.
We are committed to operating within a clear returns policy and aim to offer flexible solutions, but we clearly failed to meet your expectations in this case. To properly address your concerns, we need to understand the specifics of your situation.
Please contact us directly at Info@themodehub.com with your order details. Our team will review your case, provide a clear path for a return in line with our policy, and work towards a fair resolution.
We value your feedback and the opportunity to improve our service.
Sincerely,
The Mode Hub Team
3 week delivery. Shapeless. Scam. Avoid.
Apparently Netherlands based scam outfit fronting for a chinese supplier. 19 days to deliver. Item 'Woman's Elegant Blazer Dress Midi' was nothing like the ad picture. The name ‘blazer’ implied it would be a structured fabric. Item received had no thickness or quality of fabric to hold any kind of tailored appearance and despite being ‘S’ / Small was so generously cut that it was all over the place. There is no way it could look anything like the image of the garment worn by the ultra slim model. Completely shapeless.
Update 2-2-2026. Vendor reply below 42 days after posting. At the time of complaint they offered a 20% discount and warned that the return postage to China would not be worth the price. I complained to my bank and they refunded the full amount. I'm not sure if they recovered the money from the vendor.
November 5, 2025
Unprompted review
Reply from Themodehub
Dear Peter Fennell,
Thank you for your detailed feedback. We sincerely apologize for the 19-day delivery delay and, more importantly, for the significant discrepancy between the item you received and its advertised description and imagery. We understand the disappointment when an item's fabric, cut, and overall appearance do not match expectations, especially regarding fit and structure.
While our business is registered in the Netherlands for EU compliance, we work with international fulfilment partners to offer a wider range of products. We acknowledge that in this case, the execution fell far short of the product representation.
In instances where an item is significantly not as described, we are prepared to resolve the issue fairly. Please contact us at Info@themodehub.com with your order details. We will arrange a full refund for this item and, if you wish, a prepaid return method to avoid any cost to you.
We regret this experience and will use your feedback to review our product descriptions and quality control.
Sincerely,
The Mode Hub Team
Absolute scam
Absolute scam! Item is no way, NOT the same as displayed on the website and when I emailed them multiple times, there was no response.it took more than more than 2 weeks to arrive and I paid nearly £70 and now getting a refund through my bank! Hopefully I get my money back!
November 20, 2025
Unprompted review
Reply from Themodehub
Dear Saliha Abdul Mojid,
Thank you for sharing your feedback. We sincerely apologize that the item you received did not match the website display, for the lack of response to your emails, and for the delivery taking over two weeks. This is not the standard of service or product quality we aim to provide.
We are not a scam operation, but we clearly failed in your case. We have checked our systems and regret any gap in our email responses. We are committed to resolving this matter directly with you.
Please contact us at Info@themodehub.com with your order details. We are prepared to process a full refund for your order immediately. We will also cooperate fully with your bank's chargeback process and provide any required documentation.
We value the opportunity to correct this error and appreciate you bringing it to our attention.
Sincerely,
The Mode Hub Team
Refunded promised immediately, no refund provided or further contact
Please refer to my initial review (below) and the retailer’s response. Unfortunately the promise of an immediate refund has not been provided. I can only assume that The Mode Hub want to present themselves as a caring, professional retailer. They are not! Their promise for a refund and lack of action is dishonest, extremely poor and demonstrates why we should all avoid retailers like The Mode Hub. They have evidenced their character.
I ordered (01/11/25) 2 large ( the website sizing states ‘The sizes fit as you would normally expect and correspond to standard sizing’) turtle necks, 1 mustard, the other red. On the website it states ‘free shipping with Royal Mail’.
I received 2 turtlenecks that my wife (uk size 8) fit very nicely. One yellow, not mustard, the other red as ordered. Received on the 15/12/25 from China. In short. Wrong sizing, sent wrong colour choice and it took 14 days. Extremely poor!!! One star does not do the company justice, should -5 stars. Companies do not like bad reviews. However hard working paying customers do not like extremely bad services. Thanks for nothing😡
December 15, 2025
Unprompted review
Reply from Themodehub
Dear John Street,
Thank you for your detailed feedback. We sincerely apologize for the multiple serious errors in your order: the incorrect sizing that did not correspond to standard expectations, the wrong colour received, and the extended 14-day delivery time from our international fulfilment centre. This combination of issues is completely unacceptable, and we understand your profound frustration.
We acknowledge the clear failures in meeting our own stated standards for sizing, colour accuracy, and shipping transparency. This is not the service we aim to provide.
To resolve this, we are prepared to offer a full refund for your entire order without requiring you to return the items. Please contact us at Info@themodehub.com with your order details, and we will process the refund immediately.
We deeply regret the extremely poor experience you and your wife had and appreciate you holding us accountable. We will use this feedback to urgently review our sizing guides, product descriptions, and fulfilment processes.
Sincerely,
The Mode Hub Team
Stay well clear
Please please do not use this company it is a scam ordered jeans from them which looked great on the pictures, when they arrived after 2 weeks of waiting they were awful the button hole was sewn up so you can't even do them up they were nothing like the pictures . Couldn't do a refund there's no link on there sight .. they have said it's my responsibility to pay to send them back to Asia ? Strange as there supposed to be in the Netherlands only offered me 15% refund and suggested I gave them to a charity.. after many emails they eventually offered me 30% refund they also suggested I wore them for a few days to get used to them ... really I wouldn't be able to do them up what a joke . Just received a big sob story from them saying their a small company and couldn't afford to refund me the whole amount as they would go out of business well what a relief that would be. At least other people would be saved from losing money . Please please stay well away you have been warned
December 13, 2025
Unprompted review
Reply from Themodehub
Dear Kathryn Beale,
Thank you for sharing your detailed feedback. We sincerely apologize for the unacceptable quality of the jeans you received, including the defective buttonhole, the discrepancy from the product images, and for the extended and frustrating resolution process.
We acknowledge the clear product failure and the inadequacy of the initial resolutions offered. For an item that is defective and not as described, a partial refund is not a satisfactory solution.
We are prepared to resolve this correctly. Please contact us directly at Info@themodehub.com with your order details. We will arrange for a prepaid return label to be issued to you and will process a full refund for the jeans upon their return. Alternatively, if you prefer, we can process an immediate full refund without requiring the return, given the defective nature of the item.
We are a small business, but that does not excuse providing a substandard product or an inadequate resolution. We regret the experience and are committed to correcting it.
Sincerely,
The Mode Hub Team
Another Scam....!
Another Scam..... so many of advertising on Facebook and Insta. Any of these companies stating they are based in Netherlands? Trust me, it's China. You won't get anything remotely looking like the advert. It will be a piece of absolute rubbish...it you actually get it. Avoid like the plague!
December 1, 2025
Unprompted review
Reply from Themodehub
Dear Kaarin,
Thank you for your feedback. We sincerely apologize for the disappointment you experienced with your order, whether it pertained to the product quality, its resemblance to the advertisement, or its delivery.
We would like to clarify that our business is registered in the Netherlands for EU compliance, but we work with international fulfilment partners to offer a wide range of products. We understand that this can sometimes lead to longer delivery times and, in some cases, a mismatch between customer expectations and the item received.
We are not a scam and are committed to resolving any issues that arise. If you have a specific order you would like us to investigate, please contact us at Info@themodehub.com with your order details. Our team is ready to review your case and work towards a fair resolution.
We value your input and will use it to improve our service and product representations.
Sincerely,
The Mode Hub Team
Avoid Avoid Avoid
Avoid Avoid Avoid . Do not buy from this site . Offering 15% refund on the wrong item sent as a goodwill gesture . Wrong size wrong colour and. completely different from what the site was selling . Also took four weeks to arrive after saying 5.-10 business days
December 12, 2025
Unprompted review
Reply from Themodehub
Dear Clare Toon,
Thank you for sharing your feedback. We sincerely apologize for the series of errors in your order: receiving an item that was the wrong size and colour, significantly different from the website listing, and for the extended delivery time that far exceeded the initial estimate.
We acknowledge that a 15% goodwill gesture is not an adequate resolution for receiving a completely incorrect item. In cases of such clear error on our part, we are prepared to offer a full refund.
Please contact us directly at Info@themodehub.com with your order details. We are prepared to process a full refund for the item and, if you wish, arrange for its return using a prepaid method to avoid any cost to you.
We regret the poor experience and are committed to correcting it.
Sincerely,
The Mode Hub Team
Terrible quality with quality prices.
The item received was absolutely nothing like the item on the picture. I ordered the mens premium stretch chinos in white, the fit was absolutely horrendous and the material was so thin they were borderline see through. They price the stuff like designer clothing but the quality of the average temu item. It took nearly 2 weeks to receive my parcel and was the biggest waste of time in the world wouldn't even use them as a duster they are that bad. AVOID AT ALL COST.
In relation to the response to this review I contacted the modehub by the email they sent with proof of purchase they requested and they acknowledged the order by HAVE NOT issued the refund. I keep getting the same response i have verified you order by the order number number and you can track it using the link. DO NOT use the company by all costs.
December 12, 2025
Unprompted review
Reply from Themodehub
Dear Gary,
Thank you for your detailed feedback. We sincerely apologize for the significant discrepancy between the chinos you received and their product listing, specifically regarding the fit, the thin and substandard material, and for the extended delivery time. This is not the quality or experience we aim to provide.
We acknowledge the clear product failure and understand that receiving an item of such poor quality, especially at a premium price point, is unacceptable.
To resolve this, we are prepared to offer a full refund for the chinos without requiring you to return them. Please contact us at Info@themodehub.com with your order details, and we will process the refund immediately.
We regret the waste of your time and money and will use your feedback to urgently review our product quality control and material sourcing.
Sincerely,
The Mode Hub Team
I love my fleece lined waterproof boots…
I love my fleece lined waterproof boots which arrived two days ago. I recommend this company, Themodehub, 100%. I will be using them again. Plus, the staff is delightful 😊
December 9, 2025
Unprompted review
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