The Mortgage Expert Group Reviews 186

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We had Andrew Drake as our mortgage advisor. He could not have been anymore helpful, he really did go above & beyond, kept in constant contact & explained everything in great detail. He really is an... See more

Rated 5 out of 5 stars

We were struggling to find a lender due to our complicated rent to buy scheme and our ages but Darryl and Sophie worked so hard to find us a lender that would accept us and managed to secure a fixed t... See more

Company replied

Rated 5 out of 5 stars

Ryan and the team at The Mortgage Expert (TME)have been our go to for years for our mortgage deals and associated insurances. This time around with our fixed rate coming to an end we were nervous abou... See more

Rated 5 out of 5 stars

Michael and Sophie have been fantastic throughout . Highly recommend. Communication has been fantastic and secured us a mortgage offer even with partners bad credit history at a really good interes... See more

Company replied

Company details

  1. Mortgage Broker

Written by the company

Here at The Mortgage Expert Group, we offer a comprehensive range of products from across the market. As Independent Mortgage Advisers with a wealth of knowledge, we focus on mortgage, protection and loans, advising hundreds of clients every year. Our experienced team will help you every step of the way, regardless of your financial circumstances. We service clients from all walks of life, whether you are a first-time buyer, looking to remortgage or buying a property to let. We also specialise in supporting clients with an adverse credit history. In our experience, these types of mortgages require expert knowledge and access to specific lenders, which is why we have created dedicated CCJ and IVA mortgage services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

186 reviews

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Rated 5 out of 5 stars

I'm a repeat customer and I will be…

I'm a repeat customer and I will be back in future, and will recommend TME!!

Thank you to Ryan, Carol and Lorraine, once again for the superb service and support throughout my remortgage.

My friends ask me why I don't remortgage myself and my response is, TME find the best deals; make my life so easy; and do all the hard work for me, so why would I do this myself? They are the experts! Thank you, all of you!!!

January 5, 2024
Unprompted review
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Reply from The Mortgage Expert Group

Thank you for taking the time to leave us this review. It is much appreciated and we are so glad to have been able to assist you again with your mortgage.

Rated 5 out of 5 stars

Great service as always

Great service as always. Been using them for 8 years and makes the process so much easier.

January 3, 2024
Unprompted review
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Reply from The Mortgage Expert Group

Thank you for your continued custom. We are always pleased to be of assistance to you.

Rated 5 out of 5 stars

Remortgage

Got the best rate

January 2, 2024
Unprompted review
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Reply from The Mortgage Expert Group

Thank you. It was our pleasure to assist you.

Rated 5 out of 5 stars

Couldn't recommend more highly!

My experience with 'The Mortgage Expert Group' was superb. The quick responses and detailed answers to any questions I had. Regular updates and, probably most importantly, making a very stressful experience seem very easy going and straight forward. Always willing to help via email or over the phone and also helped out with all the other things that go with applying for a mortgage. Couldn't recommend more highly.

December 14, 2023
Unprompted review
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Reply from The Mortgage Expert Group

Thanks very much for leaving us this kind review. We pride ourselves on customer service and always try to go that extra mile to help our clients achieve their desires and dreams. We look forward to helping you again (or your friends and family) in the near future.

Rated 5 out of 5 stars

Hi myself and my wife where very…

Hi myself and my wife where very impressed. You help us to under stand what was going on it was the first time we done this and you have managed to put our minds at rest.

November 24, 2023
Unprompted review
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Reply from The Mortgage Expert Group

Thank you for your kind comments. We are so pleased to have been able to help you both.

Rated 5 out of 5 stars

Outstanding Service

Outstanding Service
The team literally held our hand throughout the entire process and clearly explained all steps. Ours was a complicated case as we had two mortgage applications running at the same time. We were fully able to hand this over and trust Ryan and his team to guide and manage the process seamlessley. We are delighted with the successful outcomes and mortgage offers recieved.

November 9, 2023
Unprompted review
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Reply from The Mortgage Expert Group

Thank you very much for taking the time to leave us this lovely review. We love helping people realise their dreams, and especially enjoy the complicated cases! We look forward to helping you again in the near future.

Rated 5 out of 5 stars

Fantastic!...

When I first contacted Darryl I wasnt sure what to expect, but within a few minutes he'd put my mind at rest, discussed everything I needed answers for and spent time to make sure I was clear on what steps would need to be taken next. He has been excellent from first contact and throughout. Sophie is also superb, professional and quick to respond to any questions and organise whatever is required efficiently. The whole experience of both Darryl and Sophie was exceptional, especially considering everything that was involved with remortgaging towards the end an IVA. Now the new mortgage has just completed, and I couldn't have made a better choice. Thanks for everything.
Dan

October 31, 2023
Unprompted review
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Reply from The Mortgage Expert Group

Thanks very much for taking the time to leave us this review. We are so pleased that we have been able to assist you in this way and glad that our colleagues have looked after you so well.

Rated 5 out of 5 stars

I always use The Mortgage Expert Group

I always use The Mortgage Expert Group, I got my very first mortgage arranged by it's founder Ryan over 30 years ago. I would never use anyone else.

September 13, 2023
Unprompted review
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Reply from The Mortgage Expert Group

Thank you for taking the time to leave us this review. It is always a pleasure working with you.

Rated 5 out of 5 stars

Fantastic brokers

Fantastic brokers!

My second mortage with this company always great.

Quick turn around and helpful

September 11, 2023
Unprompted review
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Reply from The Mortgage Expert Group

We are so glad to have been able to assist you again and thank you for your kind words.

Rated 5 out of 5 stars

Excellent all round.

Communication was excellent at all stages and the team really did everything they could to make the process as slick as possible.

September 8, 2023
Unprompted review
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Reply from The Mortgage Expert Group

Thanks for taking the time to write us this review. We are so pleased that you were happy with our service and look forward to helping you again in the future.

Rated 5 out of 5 stars

Extremely nice to be guided though the…

Extremely nice to be guided though the entire process, especially it is beneficial to know the progress of the application.

My case handler Dylan Gomersall was very helpful!

Definitely recommend

August 7, 2023
Unprompted review
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Reply from The Mortgage Expert Group

Thank you for your kind words.

Rated 5 out of 5 stars

Recommended

Attentive and creative with their advice. Good communication throughout, would recommend.

July 27, 2023
Unprompted review
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Reply from The Mortgage Expert Group

Thank you for your kind words.

Rated 5 out of 5 stars

Mortgage advisor

I have used Darryl's (TME) services/advice many times and he never lets you down. Makes the mortgage/remortgage process simple and easy to understand, simplifies the process and is always at hand to answer questions

June 1, 2023
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thank you very much for taking the time to write us this review. We are glad to have been able to assist you again and look forward to doing the same in the near future.

Rated 5 out of 5 stars

Great service from enquiry through to offer!

Great service from enquiry through to offer! Sophie was fantastic at keeping us updated with the progress of the application and answered all of the questions we had promptly which really helped to put us at ease. I would definitely recommend TME to anyone.

May 24, 2023
Unprompted review
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Reply from The Mortgage Expert Group

Thanks for your kind words. We are very glad to have been able to help you.

Rated 5 out of 5 stars

Always on hand to help

Always on hand to help! Made a complex process much more easy to understand.

April 26, 2023
Unprompted review
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Reply from The Mortgage Expert Group

Thanks for your kind comments. We are very glad to have been able to assist you.

Rated 5 out of 5 stars

A complex journey made easier by TME

My journey with The Mortgage Expert has been longer than planned, and filled with complications, none of which were due to TME.

Sophie (and Darryl) at TME kept me informed at every stage, and I couldn't be happier with their service.

Whether your needs are straightforward or (like mine) a little more complex, I wouldn't hesitate in recommending this company.

April 13, 2023
Unprompted review
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Reply from The Mortgage Expert Group

Thank you for taking the time to leave us this review. We are glad that we were able to help you with your mortgage and that you were happy with the service you received.

Rated 5 out of 5 stars

Expatmortgageexpert - they live up to the name

Everyone involved was very prompt in responding to calls and emails, and extremely helpful in navigating the lender's requirements for documentation. We feel happy we got a good deal at a tricky time for remortgaging!

April 3, 2023
Unprompted review
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Reply from The Mortgage Expert Group

Thank you for your kind comments. It was a pleasure helping you.

Rated 5 out of 5 stars

Darryl and Sophie have been fantastic…

Darryl and Sophie have been fantastic again. Really helpful and speedy responses. The requirements for information ahead of the application seemed a lot but meant that everything went straight through with the mortgage with no queries. Would definitely recommend and return when this mortgage finishes.

March 21, 2023
Unprompted review
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Reply from The Mortgage Expert Group

Thank you very much for taking the time to leave us this review. We are so pleased that everything went through smoothly and look forward to helping you again in the not too distant future.

Rated 5 out of 5 stars

If only every company was like The Mortgage Expert!

I can’t rate and thank Ryan Radford and his team at The Mortgage Expert enough. Without them I would not be where I am today. They listen and provide honest advice to a very complex world of mortgages and interest rates. Thank you for everything!

March 3, 2023
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thank you very much! We really appreciate you taking the time to write us this review. We are so glad to have been able to help you and look forward to doing so again in the future.

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