The Mortgage Stop Reviews 35

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had an excellent experience securing my mortgage with this company. Rita Kohli was incredibly helpful from start to finish — knowledgeable, supportive, and always available to answer any questions.... See more

Company replied

Rated 5 out of 5 stars

Rohit has been brilliant in helping us to get a mortgage. We had been rejected by multiple mortgage brokers and banks due our complex situation. We were kept updated throughout the process. Rohit man... See more

Company replied

Rated 5 out of 5 stars

Fantastic support and advice though the process, we didn't think we would get the mortgage we needed, however with Rita's expertise, she successfully arranged it for us! We are based in London,... See more

Company replied

Rated 5 out of 5 stars

Rita was so helpful from the start to finish of the process of a difficult mortgage application with a private limited company purchase. She helped chase where necessary and never gave up after hittin... See more

Company replied

Company details

  1. Mortgage Broker
  2. Life Insurance Agency

About The Mortgage Stop

Written by the company

The Mortgage Stop

We are a family-run mortgage and protection advisor based in Romsey, Hampshire. We offer independent advice on mortgage products from across the whole of the market, and we have been in business since 2020. We have helped secure over £13m worth of lending for our clients, and we offer advice on a variety of mortgage products, including first time buyer mortgages, remortgaging, contractor mortgages, self-employed mortgages, buy to let mortgages, and later life lending solutions such as Equity Release. We also provide advice on income protection insurance, life insurance, critical illness cover and general insurance.

We understand that buying a home or securing a mortgage can be a daunting process, which is why we are committed to providing our clients with the best possible service. We will take the time to understand your individual needs and circumstances, and we will work with you to find the right mortgage for you. We are also committed to providing our clients with impartial advice, and we will never pressure you into taking out a mortgage that you are not comfortable with.

If you are looking for a mortgage advisor that you can trust, then please contact us today. We would be happy to discuss your needs and help you find the right mortgage for you.

Contact us:

  • Phone: 01794 379 379
  • Email: hello@themortgagestop.co.uk
  • Website: www.themortgagestop.co.uk

Contact info

4.8

Excellent

TrustScore 5 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(35)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I highly recommend The Mortgage Stop

I highly recommend The Mortgage Stop. Rita and Richard have been brilliant. Securing a mortgage under very tricky circumstances. And always there to help and advise along the way.

April 19, 2023
Unprompted review
The Mortgage Stop logo

Reply from The Mortgage Stop

Dear Simon

Thank you so much for taking the time to leave us such a fantastic 5-star review! We're thrilled to hear that you had a great experience working with Rita and Richard, and that they were able to assist you in securing a mortgage, even under complex circumstances. Our team is always here to provide top-notch mortgage advice, and we're grateful for your kind words.

Your positive feedback means a lot to us and will help others who may be in need of mortgage assistance to find our services more easily. As a business, we're dedicated to supporting our clients through the mortgage process, and we're delighted that you felt well-supported throughout your journey.

Please don't hesitate to reach out to us again in the future if you need any further help or guidance. We'd love the opportunity to work with you again!

Wishing you all the best in your new home,

The Mortgage Stop Team

Rated 5 out of 5 stars

5 STARS WELL DESERVED

The Mortgage stop are great to work with.
Making obtaining a mortgage smoothly

Always polite and so helpful.
And answer your calls and keep you up to date with the stages of a mortgage.
10 out of 10

March 30, 2023
The Mortgage Stop logo

Reply from The Mortgage Stop

Thanks Ray for your kind words! It was a pleasure to help you and we're pleased you we were able to make everything go smoothly for your mortgage. We look to working with you again in the future.

Rated 5 out of 5 stars

Quality service

From start to finish and all in between Rita has been fabulous explaining in laymen terms the process answering all our queries and questions ! Helping us secure the best mortgage and in such a quick turnaround also! Can not recommend enough!

November 16, 2022
The Mortgage Stop logo

Reply from The Mortgage Stop

Thank you for choosing The Mortgage Stop, Francesca! We're so happy to have been able to help you secure the best mortgage for your needs and that we could do this quickly for you. Thank you for recommending us and we hope to be of service to you again in the future.

Rated 5 out of 5 stars

Honestly can not recommend Rita &…

Honestly can not recommend Rita & Richard enough after a very up and down application and a lot of juggling things around Rita managed to secure my mortgage. Something no other broker could do and I was losing hope ! This means the world to me and my family, Rita can really do things other brokers just can’t and won’t ! Couldn’t recommend enough ! Thank you Rita and Richard for all your hard work, I know it wasn’t easy !

November 9, 2022
Unprompted review
The Mortgage Stop logo

Reply from The Mortgage Stop

Thank you for choosing to work with The Mortgage Stop, Bonnie. I'm glad we were able to help you secure your mortgage and that you are happy with the service we provided. Our team works hard to get the right deal for our clients and I'm glad we could do that for you. Thank you again for choosing us and please let us know if there is anything else we can do for you in the future.

Rated 5 out of 5 stars

Everything went smoothly thank you so…

Everything went smoothly thank you so much

July 18, 2022
The Mortgage Stop logo

Reply from The Mortgage Stop

Thank you, Lynn! I'm glad to hear that everything went smoothly for you. Thank you for choosing The Mortgage Stop and allowing us to help with your mortgage. We appreciate your business and look forward to helping you again in the future.

Rated 5 out of 5 stars

Exceptional

Rita was so helpful from the start to finish of the process of a difficult mortgage application with a private limited company purchase. She helped chase where necessary and never gave up after hitting many obstacles and challenges. If you are looking for a professional company that get the job done, use The Mortgage Stop. Thank you Rita.

July 7, 2022
Unprompted review
The Mortgage Stop logo

Reply from The Mortgage Stop

Thank you for your kind words, Anthony. I'm so glad to hear that Rita was able to help you through the process of purchasing a property with a private limited company. She is definitely an asset to our team and I'll be sure to pass on your compliments.

It sounds like you went through quite a few challenges during the process, but thankfully you had The Mortgage Stop by your side. We're happy to have been able to get the job done for you. Thank you for choosing us and please do not hesitate to reach out if we can ever be of assistance in the future.

Rated 5 out of 5 stars

Attentive

Attentive, professional and efficient! Great service would recommend.

June 27, 2022
The Mortgage Stop logo

Reply from The Mortgage Stop

Thank you for your kind words, Jason. We're happy to have been of service and to have helped you obtain the mortgage you needed. We hope you'll recommend us to your friends and family should they find themselves in need of our services in the future. Thank you again for choosing The Mortgage Stop!

Rated 5 out of 5 stars

Fast and very Knowledgeable

Fast, and very knowledgeable Mortgage advice. Very friendly and caring regarding type of Mortgage and Pro's and Con's of each type.

June 13, 2022
The Mortgage Stop logo

Reply from The Mortgage Stop

Thank you for choosing The Mortgage Stop, James. We're glad to have been able to help you find the right mortgage for your needs and that you found our advice fast and knowledgeable. Thank you for your kind words we're happy to know that we were able to provide you with a positive experience. If there's anything else we can do for you in the future, please don't hesitate to let us know.

Rated 5 out of 5 stars

The Mortgage Stop managed to find me an affordable mortgage.

The Mortgage Stop managed to find me many different borrowing options that every other broker I spoke to, lacked the vision, experience or will to see. Rita and Richard offered a 'personal touch' that demonstrated to me that they really cared for my situation now together with my future financial security. I cannot recommend them highly enough.

June 13, 2022
The Mortgage Stop logo

Reply from The Mortgage Stop

Thank you for choosing The Mortgage Stop, Nik. We're glad to hear that we were able to find you many different borrowing options and that our personal touch impressed you. We always try to go the extra mile for our clients and it's great to know that it paid off in this case!

If there is anything we can do for your future mortgage needs, please don't hesitate to let us know. We would be happy to assist you again. Thanks again for choosing The Mortgage Stop!

Rated 5 out of 5 stars

Rita was very helpful during the whole…

Rita was very helpful during the whole process. Things became easier to manage, when you have a right mortgage advisor on your side. I would definitely use The Mortgage Stop in future and also recommend others for their great service.

May 18, 2022
Unprompted review
The Mortgage Stop logo

Reply from The Mortgage Stop

Thank you for choosing The Mortgage Stop! We're so glad Rita was able to help make the mortgage process easier for you. Her knowledge and expertise are invaluable and we're happy to have her on our team.

If you ever need anything in the future, please don't hesitate to reach out. We want to make sure you're always happy with your experience working with us. Thanks again for choosing The Mortgage Stop!

Rated 5 out of 5 stars

Great personal professional service

What can I say Rita and the team have been magnificent from start to finish. Managing provide a service that no my bank know my mortgage provider able to.

Great communication updated on progress and explaining any questions or requests in simple terms so even I could understand.

Without doubt I would recommend Rita and her mortgage services to anyone and everyone fantastic all round.

March 31, 2022
Unprompted review
The Mortgage Stop logo

Reply from The Mortgage Stop

Thank you Simon for your review and I'm so glad we could help with your mortgage needs. We're always happy to provide the best service possible and it's great to hear that our team was able to exceed your expectations.

I've passed on your feedback about our service, Rita will be very pleased as she takes pride in her work ethic of being both professional and personal. If there is anything else we can do for you, please let us know!

Rated 5 out of 5 stars

Rita has gone above and beyond helping us

Rita has gone above and beyond helping all the way through our mortgage application. Rita has been at hand helping through the multiple questions and hurdles from us. As first time buyers and self-employed we haven't had any other mortgage specialist be so helpful and go out of the way to find a solution to our more challenging case. After, having guided us through whole process and breaking it down into manageable steps. We have now had our first mortgage approval to buy our new home. Without the support of Mortgage Stop we would not be in the position. I wouldn't go anywhere else, I can highly recommend Rita's experience, knowledge and professionalism. Thank you for helping us!

January 23, 2022
Unprompted review
The Mortgage Stop logo

Reply from The Mortgage Stop

Thank you for taking the time to review our services, Yogeeta! I'm so glad to hear that Rita was able to provide a smooth and successful experience.

We pride ourselves on being a full-service mortgage provider. We aim to be an extension of your team, working with you from start to finish. It is always our goal when starting a new relationship with a client that they will recommend us in the future because we were more than just another broker who provided them service.

This means going above and beyond what's expected during all phases of the process--from application through to completion--and providing assistance where needed along the way. Thank you again for your kind words and I look forward to seeing how we can serve you in the future!

Rated 5 out of 5 stars

Fantastic support and advice though the…

Fantastic support and advice though the process, we didn't think we would get the mortgage we needed, however with Rita's expertise, she successfully arranged it for us!

We are based in London, and doing everything virtually was new to us, but Rita was very professional, and did everything for us remotely.

Thank you so much, we are so excited to move, and its all thanks to Rita at the Mortgage Stop! 5* all the way, and would recommend to all.

January 23, 2022
Unprompted review
The Mortgage Stop logo

Reply from The Mortgage Stop

Hi MB, thank you for your review and the opportunity to share with others how we have been able to help you. I am so happy that Rita was able to work with you remotely and get the mortgage arranged that you needed!

We are always looking for ways to improve our service, so please don't hesitate to reach out if there is anything else we can do in future. We appreciate all feedback from our customers as it helps us grow and become better at what we do.

Rated 5 out of 5 stars

Great for home insurance

Last year, Rita found us a home insurance provider that saved us an awful lot of money. This year the provider increased their rates, so Rita found us a new provider that cost even less. This is great service, and such good value.

January 18, 2022
Unprompted review
The Mortgage Stop logo

Reply from The Mortgage Stop

Thank you Paul, Always happy to help get the best deal for our clients.

Rated 5 out of 5 stars

Fantastic service from Rita and the…

Fantastic service from Rita and the team. Remortgage was sorted in days. Can not recommend enough!

June 5, 2021
Unprompted review
The Mortgage Stop logo

Reply from The Mortgage Stop

Thank you for great feedback - it was a pleasure to help you and look forward helping you again in the future!.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look