The Muzzle Shop Reviews 939

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the excellent fit and comfort for their dogs, which often surpasses previous muzzles from other brands. Many appreciate the lightweight design, allowing their pets to pant and take treats easily. The delivery service is frequently mentioned as fast and reliable, with many orders arriving quickly, even internationally. The staff receives high praise for their helpfulness, knowledge, and personalized guidance in selecting the correct muzzle size and type. Reviewers also appreciate the excellent customer service, noting prompt responses to inquiries and follow-up emails to ensure satisfaction with the product and fit. The variety of colors and options available is a bonus for many. However, some customers experienced issues with package delivery, with one person not receiving notification of arrival. Additionally, one reviewer mentioned that a lead they purchased was not comfortable to hold, though they valued its bright color for signaling their dog's reactivity.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the high quality, perfect fit,... See more

Quality

Clients share positive opinions on quality, consistently praising the products as well-made, high-quality,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently highlight the... See more

Service

Consumers consistently express high satisfaction with the service provided. Reviewers frequently highlight... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and knowledge of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website provided me with exactly the information I needed to make the right decision on which style of muzzle to choose. The fit, comfort level for my dog and her easy acceptance has been... See more

Rated 5 out of 5 stars

This is our second purchase from The Muzzle Shop as our pup becomes a full-fledged dog and once again it’s been a positive experience. The muzzle itself is a wonderful fit and seems light-weight and c... See more

Rated 5 out of 5 stars

Muzzle has fitted our whippet well and does the job, does not look too threatening or scary, as I know people can be judgey about these things. Was also lovely to get email two weeks after purchase ch... See more

Rated 5 out of 5 stars

I'm surprised I didn't write a review at the time! I received excellent service, my dog is reactive to other dogs & when I rescued him he came with 2 muzzle's that were too small & he HATED them. Afte... See more

Company replied


Company details

  1. Pet Store

Information provided by various external sources

Small family business selling lightweight, bright and comfy dog muzzles for racing, canicross, bikejor etc. Designed for sighthounds the muzzles fit many breeds of dogs, and we are happy to help with the sizing. We support all dog rescues by supplying muzzles for free or at cost.


Contact info

5.0

Excellent

TrustScore 5 out of 5

939 reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful with advice on the type you require, and the size.
Their wide range of muzzles are very good quality at a good price.

September 24, 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Sue,
That's good to hear, thanks for leaving the review. :)

Fi

Rated 5 out of 5 stars

Purchased a digby muzzle

Purchased a digby muzzle for my
XL bully after he broke his last one. This one is great fit, seems to be more comfortable for him he’s not even bothered about wearing it.

September 16, 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Hannah,
I am please he is happy wearing it, thanks for leaving the review.

Fi

Rated 5 out of 5 stars

Great customer support

Great customer support, advice, and product. Fits well, nice construction and look. Ordered from USA and no issues. I will order our next from here as well. I really can’t come up with any negative or neutral feedback - it is all positive.

September 1, 2024
Unprompted review
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Reply from The Muzzle Shop

That's wonderful!

Thanks so much for leaving a review Skye, it is much appreciated.

Fi

Rated 5 out of 5 stars

The sizing charts and advice were very…

The sizing charts and advice were very detailed and thought out. My dog is a labrador so isn’t quite the dog who these muzzles are typically shaped for however they had great advice for incase your dog wasn’t a sighthoud and had a larger face.

September 23, 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Riley,
I am pleased you found the website useful, and thanks for leaving a review.

Fi

Rated 5 out of 5 stars

Excellent experience - will return!

Bought two tough 225mm muzzles, one each for our lurchers. They fit well, are nicely made, were very reasonable and arrived quickly. Thank you Muzzle Shop!

September 20, 2024
Unprompted review
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Reply from The Muzzle Shop

Hello,
Thanks very much for taking the time to leave such a good review.
It is much appreciated.
Fi

Rated 5 out of 5 stars

Excellent fit

Excellent fit, guidance and comfort

September 6, 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Wonderful! Thank you. :)

Rated 5 out of 5 stars

Highly recommend

I love the muzzle shop because twice I have purchased from them and both times I have rang first to double check I was ordering the correct item and in each occasion the person I’ve spoken to was lovely and so helpful. Never too much trouble for them.

August 15, 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hello,
I am pleased we have been able to help, we appreciate how confusing it can be when looking on line.

Thank you,
Fi

Rated 5 out of 5 stars

High Quality and Good Variety

The company was communicative and the product is high quality. Finding out the right measurement was a little confusing, but with patience I was able to pick the right muzzle and it fits my dog great. My dog is a 60 lb pointer mix with thick fur and a down-sloped nose, so he's a little tricky to fit into things. The Muzzle Shop offers many options of high quality which made it possible to find one that worked.

September 10, 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Callie,
Thanks for the review, it can be difficult to find the right size, so glad you have done so.

Thank you,
Fi

Rated 5 out of 5 stars

Exceeded my expectations

I received great quick communication, advice and exceeded my expectations.

August 22, 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Kirsty,
Many thanks for the feedback, it is much appreciated!

Fi

Rated 5 out of 5 stars

2 of 2 muzzles Ive bought were 10/10!

I’ve bought two muzzles from The Muzzle Shop for my large Italian greyhound. It’s hard to find muzzles for him since he has a long snout for his size but is smaller than dogs for which basket muzzles are typically designed.

I am very happy with the quality, in tens of durability, usefulness, appearance, etc. The muzzle is lightweight, and my dog is much more comfortable in it than he was in his previous non-basket style muzzle.

I will continue to buy from them for my future muzzle needs :)

August 29, 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

HI Cilka,
That is really lovely to hear, I am please we could help.
Thank you,
Fi

Rated 5 out of 5 stars

Muzzle fits my xl bully very well it’s…

Muzzle fits my xl bully very well it’s the only muzzle we have used that she is not completely petrified of! Its lightweight price was very reasonable I went for the Digby with extra longer strap in different colour. Purchase was easy measurements was very clear and delivery quick. Would deffo recommend and will be using again for future purchases. The only one thing I would change would be to make the holes at front slightly bigger so easier to fit treat through.

September 7, 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Jess,
I am really pleased to hear that the muzzle fits and she isn't scared of it.
Glad you found the website useful too,
Thank you,
Fi

Rated 5 out of 5 stars

Just what I needed - clear and helpful website!

Really clear instructions for measuring my pup to ensure I bought the right size. Also loads of helpful info about which style to choose for our needs.

We needed a muzzle for our smooth collie to take him on a ferry - the quality is great and it fits him perfectly. Thanks so much!

September 5, 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Sam,
I am really pleased that you found the website easy to use, and hope you have a good trip. :)

Thanks,
Fi

Rated 5 out of 5 stars

Great fit for my Saluki

Great fit for my Saluki. Very happy with the quality & service too.

September 1, 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Sophie,

Thanks for leaving the review, it is much appreciated.

Fi

Rated 5 out of 5 stars

Delighted with purchase and service

Excellent information about the type of muzzles and how to measure for them. Fast delivery and the muzzle fitted perfectly. Thank you for a great value for money service.

August 9, 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

HI Tracey,

Thanks for the really lovely, positive feedback. We are pleased we could help.
Thanks,
Fi

Rated 5 out of 5 stars

First class products and service

The item arrived very promptly. As always, it was great quality and a good fit. The website is really helpful in assisting selection of the best muzzle for your dog.

August 24, 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Vicky,
That's all good to hear, thanks for letting us know and posting the feedback.

Fi

Rated 5 out of 5 stars

Excellent Shop

The muzzle was delivered much more quickly than I expected, since it was shipping internationally. I really appreciated the super in-depth sizing recommendations they have on their website. It made choosing the correct muzzle for my dog's shape easy!

August 28, 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Emily,
I am pleased you found the website useful, we send the muzzles out within 2 working days of the order, but we can't take credit for the shipping companies getting the parcels to you- but we are pleased it was quick!

Fi

Rated 5 out of 5 stars

Very good service

Very good service, quick and helpful. Only had one in my colour, and they were straight on the phone to apologise, all sorted with another colour and sent - thank you

August 21, 2024
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Julian,
Thanks very much for the review, and apologies we didn't have the correct colours in stock.

Fi

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