Naked Chemist Reviews 190

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and effectiveness, often noting significant improvements in various skin conditions. Many highlight the natural, gentle, and non-irritating formulations, which are particularly beneficial for sensitive skin. Reviewers frequently commend the outstanding customer service, emphasizing the helpfulness, knowledge, and caring approach of the staff, especially Samantha, the owner. People appreciate the personalized advice and guidance provided, which contributes to a positive and successful experience with the company's offerings.

What people talk about most

Product

Customers express high satisfaction with the products, often highlighting their clinical-grade quality and... See more

Quality

Consumers find quality to be positive, consistently praising the products as high-quality, effective, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, consistently praising the fast, friendly, and personalized... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything I have tried from this company has been amazing! Top quality, low scent, non irritating, no nasties, they produce great results and come with reliable advice. Shipping is always quick and o... See more

Company replied

Rated 5 out of 5 stars

I have been using the Naked Chemist products for three years, and I would not use anything else. I use a wide variety of products, from the cleanser to Betox, A+, C+, Fortify, and Reset. My absolute m... See more

Company replied

Rated 5 out of 5 stars

I stumbled on The Naked Chemist while researching microneedling. I'm beyond happy I found her skincare, I've been searching forever for actual clean skin care. Of course I wouldn't find it in the US!... See more

Company replied

Rated 5 out of 5 stars

Samantha and her team have been such a huge help! I had micro needling damage that left me with a damaged skin barrier. Fortunately, their products have helped tremendously! I highly recommend giving... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company, great products, will continue to come back.

March 29, 2025
Naked Chemist logo

Reply from Naked Chemist

Hi Nicki, thank you so much for taking the time to review us. We appreciate you as a customer and value your loyalty over the years.

Rated 5 out of 5 stars

This was my first time ordering from…

This was my first time ordering from The Naked Chemist and the service was exceptional! Ordering was easy, I received updated emails on product arrival, and it was packaged well and delivered fast with no damage! I also love that you can email them for a free consultation if needed! With great service and excellent products I will continue to only purchase my skin care products from them! Excellent!

February 22, 2025
Naked Chemist logo

Reply from Naked Chemist

Hi Marcy. Thank you so much how really lovely of you to leave us a review. we do try to offer the best service and want to genuinely help people to return their skin to health. so having this acknowledged from our lovely customers such as your self is important. So we appreciate you taking the time to leave such a lovely and honest review.

Rated 5 out of 5 stars

Excellent experience as usual

Excellent experience as usual! Naked Chemist goes above and beyond.

March 18, 2025
Naked Chemist logo

Reply from Naked Chemist

Thank you so much for taking the time to review us, Cara. We appreciate this so much and are so pleased you are enjoying the products thank you for being a loyal customer.

Rated 5 out of 5 stars

The products are great and the shipping…

The products are great and the shipping is fast. Honestly the best products I’ve found in awhile that haven’t aggravated my sensitive skin or Seb derm.

March 10, 2025
Naked Chemist logo

Reply from Naked Chemist

Thank you so much, Annik, for taking the time to review us. We prideourselves on our healing formulations and could not be more pleased that you are seeing results.

Rated 5 out of 5 stars

The Naked Chemist is wonderful

The Naked Chemist is wonderful. I have ordered many products and all are great. The customer service is top notch. Samantha always answers my questions and gives recommendations if asked. Samantha contacted me when I didn’t order any samples. What other company does that ? This company has products that do what they say. I can’t live without the Miracle Cleanse, Fortify or Quench. You will not be disappointed.

March 6, 2025
Naked Chemist logo

Reply from Naked Chemist

Suzanne, this is a truly wonderful review from a fantastic client. Thank you so much; honestly, we could not be more grateful for you taking the time to review us.

Rated 5 out of 5 stars

Great Service and Experience

I just received my products from The Naked Chemist yesterday, and so far I couldn't be happier. I initially had an issue with my order, and contacted them for help. Samantha Miller, the company's CEO/Founder, got back to me herself and quickly resolved it. She even offered her insight into my skin needs and sent me some great samples to try as well to make up for the mishap that occurred with my order. My products came securely packaged and within a week.

February 22, 2025
Naked Chemist logo

Reply from Naked Chemist

Audriana, thank you so much for this lovely feedback. It's super important for us to have your skin heal, and we truly hope you get some relief. Any questions anytime related to products, ingredients or treatments to further help your skin healing.

Rated 5 out of 5 stars

Amazing

My skin is very sensitive and was irritated, red spots and anything I put on it was causing more irritation. So I ordered the H20 shot. After one use this calmed down my skin and cleared up the redness. My skin looks healthy again and not irritated! After using the serum for the second time my skin looked even better! I will use this forever now and I am sticking to this brand.

February 6, 2025
Naked Chemist logo

Reply from Naked Chemist

Sarah, this is such fantastic feedback. Thank you so much; it makes us continue to do what we love to do, and that is truly healing, repairing and anti-ageing skincare that gets results. Thank you for taking the time to review us.

Rated 5 out of 5 stars

Team and Products are 10/10

Samantha was amazing. Provided a complimentary consultation and recommended products that would work well for me. High-quality products - highly recommend!

January 8, 2025
Naked Chemist logo

Reply from Naked Chemist

Thank you so much really lovely of you to take the time to review us. We are so glad that the consultation and products were able to help you on your skin healing journey.

Rated 5 out of 5 stars

Products work!!

These products have really made a significant difference in the condition of my skin. Being able to get guidance from Samantha on what the best products to use for my situation has been invaluable. I highly recommend the products and this company.

December 31, 2024
Naked Chemist logo

Reply from Naked Chemist

We love this review so much. Thank you for taking the time. And please, if you have any questions, do reach out; if we can help you return your skin to health and avoid any pitfalls when it comes to treatments, etc, we will.

Rated 5 out of 5 stars

Finally found a great skincare line

I found Naked Chemist through searching for products I could use after laser and micro-needling. I now use them all the time. My skin has very few breakouts and feels hydrated through the day and renewed in the morning. Customer service is excellent. Being in the US I was also surprised how quick I got my products. I highly recommend trying!!

January 12, 2025
Unprompted review
Naked Chemist logo

Reply from Naked Chemist

Thank you so much for this review; we appreciate it so much and are so happy that you are getting the results your skin requires with the products and that you are getting the skin healing that you so require.

Rated 5 out of 5 stars

Great Products and Great Customer Service

I am extremely pleased with my experience with Naked Chemist. I talked with Samantha about recommendations for my skin and she was so helpful in determining what I needed. I am in the US and my products arrived in lightning speed--I was pleasantly surprised. I've just started using the products but like them all so far. My face definitely feels more nourished and hydrated. Thanks Samantha for all your help! I look forward to ordering more in the future.

December 12, 2024
Naked Chemist logo

Reply from Naked Chemist

Gosh, thank you so much for this review. It is so thoughtful of you. We put a deal of work into our formulas, so I'm pleased that you can see that and, what's more, that you're already getting the results you were hoping for. Nourishing and replenishing are a big part of what our products do with their skin-identical ingredients, so we are just so happy to receive this review.

Rated 5 out of 5 stars

Excellent products and customer service

This is a fantastic company. Their products are true to their word and they have top notch customer service. I’m so glad I discovered this company several years ago. My senior complexion has greatly improved!

November 30, 2024
Naked Chemist logo

Reply from Naked Chemist

Hi, Brenda, we are extremely touched by this truly wonderful review. We so love having you as a customer. Thank you for your continued support. We do appreciate you.

Rated 5 out of 5 stars

No more breakouts

Thank you! Samatha it was a pleasure talking to you about which products would be best for my breakouts,which as helped a lot after 2 months I can say my face is back to normal.

December 18, 2024
Naked Chemist logo

Reply from Naked Chemist

Really pleased with these results for you. We put a lot of time into our formulations, and when we get results like this, it means the world to us. Thank you for taking the time to review us.

Rated 5 out of 5 stars

Love it

Clean products and great customer service. My order arrived fast too!

November 27, 2024
Naked Chemist logo

Reply from Naked Chemist

Lovely feedback Avery thankyou so much

Rated 5 out of 5 stars

Simply wonderful products

Thank you for your beautiful products and your excellent service. Your products suit my older sensitive skin and are a dream to apply. Thank you for your wee eye sample too - very much appreciated.

November 23, 2024
Naked Chemist logo

Reply from Naked Chemist

Hi Raewyn, we are really pleased you are enjoying the products. A lot of thought goes into our formulas, which is wonderful feedback. Regarding the sample, there's no problem with eye cream. thank you once again for taking the time to review us.

Rated 5 out of 5 stars

Beyond impressed

Beyond impressed. The knowledge, professionalism and communication is second to none. I can’t wait to receive everything g that I ordered. 😊

October 30, 2024
Naked Chemist logo

Reply from Naked Chemist

Thank you so much for taking the time to do this review. We really try to help and heal people's skin and bring it back to health, so we are really pleased that you came through with our customer service.

Rated 5 out of 5 stars

Simply amazed

I have absolutely loved using every one of products I've purchased so far. My perioral dermatitis was clear within a matter of days along with my persistent dry spots. Barrier repair balm is an absolute favourite. Thank you Samantha and team for your wonderful service and prompt reply to my queries.

October 23, 2024
Naked Chemist logo

Reply from Naked Chemist

Dear Lauren, Thank you so much for the review. Perioral dermatitis is a tricky condition to treat and one that we see a lot with our clients. We have worked hard to put together a series of products and a free ebook (found on our website) that help to clear that persistent, stubborn rash on our clients' skin. So we could not be more pleased with your results so happy for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look