Naked Chemist Reviews 190

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and effectiveness, often noting significant improvements in various skin conditions. Many highlight the natural, gentle, and non-irritating formulations, which are particularly beneficial for sensitive skin. Reviewers frequently commend the outstanding customer service, emphasizing the helpfulness, knowledge, and caring approach of the staff, especially Samantha, the owner. People appreciate the personalized advice and guidance provided, which contributes to a positive and successful experience with the company's offerings.

What people talk about most

Product

Customers express high satisfaction with the products, often highlighting their clinical-grade quality and... See more

Quality

Consumers find quality to be positive, consistently praising the products as high-quality, effective, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, consistently praising the fast, friendly, and personalized... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything I have tried from this company has been amazing! Top quality, low scent, non irritating, no nasties, they produce great results and come with reliable advice. Shipping is always quick and o... See more

Company replied

Rated 5 out of 5 stars

I have been using the Naked Chemist products for three years, and I would not use anything else. I use a wide variety of products, from the cleanser to Betox, A+, C+, Fortify, and Reset. My absolute m... See more

Company replied

Rated 5 out of 5 stars

I stumbled on The Naked Chemist while researching microneedling. I'm beyond happy I found her skincare, I've been searching forever for actual clean skin care. Of course I wouldn't find it in the US!... See more

Company replied

Rated 5 out of 5 stars

Samantha and her team have been such a huge help! I had micro needling damage that left me with a damaged skin barrier. Fortunately, their products have helped tremendously! I highly recommend giving... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

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Rated 5 out of 5 stars

Wonderful Products, Natural Ingredients, Great Customer Service!

I have been using Naked Chemist skincare since 2021. I noticed my face had started feeling and looking dry and my usual moisturizer was not hydrating enough. My search finally led me to Naked Chemist. I am very particular about the ingredients in the skincare I use, and I love that their products contain many natural, clean ingredients that do not clog my pores. I use the 'Fortify Barrier Repair Cream' and 'Revital Eye' and they both work wonderfully on my skin. Samantha promptly answers any questions I have. Last but not least, I always appreciate how quick shipping is, even though I live all the way in Houston, Texas. Thank you Samantha!

November 17, 2023
Unprompted review
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Reply from Naked Chemist

Hi Ngo, what an absolutely wonderful review. Everything you have said in the review is why we do our business for clients like you, and we are so pleased that our commitment to natural, sustainable products resonates with you. At the end of the day, dry, sensitive skin leads to inflammation, which leads to inflammageing so the more we can work to keep our skin plump and hydrated, the more we can keep premature ageing out of our skin. Thank you once again for the lovely review.

Rated 5 out of 5 stars

Amazing products

I started using Samantha's products a few years ago after I had some terrible damage done to my skin that severely impaired my barrier. My skin didn't really start healing or having improvements until I started using her Bio-lipid oil and special balm. Anytime I stop using her products, and then start using them again, I notice improvement and so I'm confident that her products are some of the best out there! Samantha herself is also great, and was very supportive to me via email through my skin care woes.

November 1, 2023
Unprompted review
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Reply from Naked Chemist

Hi, Janae we so appreciate your feedback, we have shared your journey with you over the years and know you have been on a journey with your skin. So we are really pleased that our products are helping to keep your barrier function intact and you're getting the skin healing your skin needs Janae thank you once again for taking the time to review us.

Rated 5 out of 5 stars

Skin healing and nourishing products.

I have been using The Naked Chemist products for over six months now and they have been amazing. I have had very sensitive skin due to my moisture balance being impaired. I could not use any of my usual creams, so I did some research. I discovered The Naked Chemist and haven't looked back. As soon as I applied Xcell barrier repair (formerly bio lipid) my skin became happier. I layer on H20 serum, Xcell and Fortify cream. I also use DNA serum, Reset (formerly Immortelle) and Quench. They all nourish my skin and have really helped the irritation and sensitivity. I will always use these products and recommend them highly. Samantha and the team offer brilliant, personalised customer service. Thank you for your dedication to skin health and healing.

November 7, 2023
Unprompted review
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Reply from Naked Chemist

Julia, what a truly wonderful review thank you so much. But what's so important for us is that you have true skin healing for your sensitive skin. We have really loved being part of your skin healing journey, It is what is at the heart of the Naked Chemist brand dedicated to aiding people restore their skin to health. Thank you Julia we appreciate you.

Rated 5 out of 5 stars

the best skin care products ever exist

I have been using the Naked Chemist products since 2018. My face was very dry, sensitive, severally sun burned, and I also had rosacea then. After using their products, my damaged barrier has been repaired, rosacea is almost disappeared, my face looks radiant, glowing, hydrated and younger than my age. My daughter-in-law who is in her 20's is jealous of my skin :-)

Thank you NC for amazing skin care products!

Erica from Canada

November 6, 2023
Unprompted review
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Reply from Naked Chemist

Erica, this is truly what we love about this brand: customers like you. Honestly could not be more appreciative of you as a customer and just really loved having you as a customer and helping to heal your rosacea-prone skin. Repairing one's skin's barrier is never easy, and we are so glad you were able to do this through our products. So grateful for this review, and we can't tell you how much we appreciate being part of your journey Erica to skin recovery.

Rated 5 out of 5 stars

Samatha

Samatha, the NakedChemist, has been a godsend. I had a Morpheus8 treatment and not only did it destroy my skin I had severe volume loss. She has not only provided guidance on products that can help turn my skin around she has also been a great resource. So far I am l loving the DNA, Xcell and the H2O. Thank you again.

November 1, 2023
Unprompted review
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Reply from Naked Chemist

Lisa thank you, we are so sorry about your experience and truly hope with professional guidance, we can help turn your skin around. Thankyou so much for this lovely review.

Rated 5 out of 5 stars

So glad I discovered the Naked Chemist

I am so glad I discovered the Naked Chemist. Samantha offers exceptional customer service. These products are definitely worth trying if you are experiencing skin issues. They are both healing and soothing. My particular favourite is Bio Lipid which I will never want to be without.

November 1, 2023
Unprompted review
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Reply from Naked Chemist

Caitlin, you have been a valued customer with us for a long time, and we are just so happy that we can go on this skin-healing journey with you. We really appreciate this review. thankyou. Samantha and the team

Rated 5 out of 5 stars

Fabulous Products - Awesome Customer Service

Recently purchased serums and moisturizer from The Naked Chemist and loving these products. Calming, hydrating and have got me glowing :) Also experienced fabulous customer service - highly recommend - you won’t be disappointed!

October 23, 2023
Unprompted review
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Reply from Naked Chemist

Hi Mel thank you so much for this review and lovely feedback really enjoyed going on your skin healing journey with you.

Rated 5 out of 5 stars

Naked Chemist "Fortify Barrier Repair Cream" Helped Heal My Skin Barrier After Stripping It, by Using a Harsh Foaming Cleanser.

I stripped my skin of its skin barrier by using a "Gentle Cleansing Foam" however gentle wasn't the case. I did my research and found I had to go back to skincare basics to restore my skin barrier. Cleansing & Moisturizing. I've used an Oil-based Cleanser from another brand & the Naked Chemist "Fortify Barrier Repair Cream" for 2 months once a day now in the Evening (I'm new to Skincare & haven't been using twice a day like I'm supposed to) and I can see the damage I caused reversing. My skin was dry, scaling, flaky, itchy, reactive, quick to turn red, and I had a lot of Acne forming on my forehead. Through using the Fortify Barrier Repair Cream, my Face now has been quenched & is no longer itchy, has been texturally smoothing out, and has overall really helped me feel confident in my skin again. Thank you so much for making this product! I'll be applying religiously from now on Morning & Evening!

October 22, 2023
Unprompted review
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Reply from Naked Chemist

Hi Jon This review provides invaluable feedback that the years of research into creating this barrier-healing moisturiser has really paid off. Ultimately it's about skin repair and it has most certainly achieved that for you nd we couldn't be happier. Thank you so much for taking the time to review us.

Rated 5 out of 5 stars

Samantha went above and beyond to support my issue with perioral dermatitis!

Samantha was wonderful in helping me navigate which of her products to use for perioral dermatitis. She went above and beyond with supporting my skin and sharing her knowledge. Her products healed the inflammation and itchiness caused by PD. My face had horrible red bumps all around my nose and mouth. Now in just over a month, my face looks like my face again! So happy and grateful for all the help! I highly recommend Samantha and her clean skincare products!

September 30, 2023
Unprompted review
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Reply from Naked Chemist

Thank you so much for this review. As you no doubt are aware, PD is an extremely tricky condition to treat because so many things can cause it. This particular journey back to skin health certainly requires a three-pronged approach with topicals, treatments and internal gut health. So, we are extremely pleased that we have been able to get your skin on the road to recovery. Really appreciate that you took the time to do this for us, Shevaaun.

Rated 5 out of 5 stars

My skin is glowing!

I have been using the Naked Chemist's products for about 6 months, and my skin has never looked this good. There is a glow that friends have complimented me on, which is also noticeable to me. I haven't had a breakout since using her skincare. Highly recommend!

September 18, 2023
Unprompted review
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Reply from Naked Chemist

Hi, Amanda what a wonderful testimonial coming from you this is a real testament to us that we are on the right track of truly helping and healing our client's skin. Thankyou so much for this review.

Rated 5 out of 5 stars

I really love the products from this…

I really love the products from this company. The gel I bought really calms my skin and Samantha, the owner, is really helpful during the process of buying the right product for your skin.

August 20, 2023
Unprompted review
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Reply from Naked Chemist

Thank you so much for this review. As an eczema sufferer myself and as the founder of the naked chemist issues of inflammation such as eczema, psoriasis, acne inflammation, sun damageand more was the reason I started the range as inflammageing I believe is at the route of all premature ageing. I really hope that together we can help to heal your skin.

Rated 5 out of 5 stars

Effective products and compassionate customer service

I found the Naked Chemist at a very dark time. After dermarolling at home, I started experiencing extreme dryness, burning and sensitivity to the sun, in addition to pockmarks and tram track scars. I reached out to the Naked Chemist to inquire about their products, and I was surprised when Samantha, the owner of the company, responded personally just a few hours later. Her response was compassionate and suggested a protocol to begin my healing journey. I've been using her products for a week, and I already see impressive improvements. My skin is no longer burning, is no longer sensitive to the sun, and is better able to retain moisture. An improvement in texture will probably take more time, but I'm confident I'm on the right path by using the Naked Chemist under Samantha's guidance.

August 1, 2023
Unprompted review
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Reply from Naked Chemist

We are honeslty so touched by this review. You see as a company that is built on a back ground with working directly with the skin for 30 years the fact that you are experiencing such skin healing means all the work behind our formulas and knowledge of the skin has paid off. we are excited to continue on this skin healing journey with you. Once the inflammation has completely subsided then we can move you onto a routine this a little more active that helps to maintain the perfect balance of your skin and helps ward of premature ageing and deals with those deeper textural issues you are experiencing as a result of this treatment. Thankyou once again for this detailed positive review.

Rated 5 out of 5 stars

Love! Love! Love!

The information and services amazing
The products are beautiful they feel so good and it's already making a difference to my skin and the packaging lovely

August 1, 2023
Unprompted review
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Reply from Naked Chemist

Hi janine thankyou so much for this review. so glad you are enjoying the products

Rated 5 out of 5 stars

Absolutely recommend

I came across the naked chemist website and all the informative articles Samantha has written during a desperate late night google search seeking help for chemically sensitive skin, (an added joy of my early menopause) it was a mess! Reactive to everything I had tried I definitely discovered organic and natural labels are not necessarily accurate in the mainstream beauty industry.
I found one of the articles Samantha has written stressing the importance of our skin barrier and advice on repairing a compromised one! This made so much sense. I had received pretty bad advice from doctors and dermatologists up to this point it had all been super unhelpful and more damaging with the prescription of a steroid cream! After emailing Samantha for advice and along with her genuine care and knowledgeable
recommendations I started slowly with the Miracle cleanse with no fragranced essential oils, the Fortify barrier repair complex and the Bio lipid complex oil. Samantha also always kindly sends samples with your order, carefully adding products she feels will benefit your skins particular needs which is a perfect way to try new products. I very quickly added the gorgeous and divine ceramide barrier repair balm after using the generous sample Samantha sent me. ( Still my Favorite product) along with these must have core products I've added quite a few newbies to my skin care arsenal in the three years I have been using the naked chemist skincare range and can honestly say they are all wonderful! consistently using high-quality clean and pure ingredients with incredible performance! My skin is much less reactive and looks fabulous. I will never willingly use anything else! So please keep doing what you do Samantha and the amazing naked chemist team.
I Truly appreciate your business integrity and the quality products you offer your clients.
With many Thanks,
Sandy

July 20, 2023
Unprompted review
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Reply from Naked Chemist

Hi sandy what a truly wonderful review this means so much to us, The fact that you were able to heal your chemically sensitive skin is so rewarding for us as a company as we never compromise on quality and integrity when it comes to ingredients which clearly shows through your skin healing. Cermide is unique and really a hero product when it comes to bridging the gap between a moisturiser and a serum so pleased your skin responses so well to it, We are extremely grateful for this honest review and taking the time to do it for us so thankyou again and may you continue onwards with your skin healing journey for now and many years to come..Samantha and the team

Rated 5 out of 5 stars

Customer service was amazing

Customer service was amazing. Very personalized service for this day and age.
I have only been using the product for 2 weeks but so far I really like it. Today at work I had a coworker say to me "You look really good, I mean your skin looks so luminous". That was the first time I have EVER heard that. :) I am 57.

June 18, 2023
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Reply from Naked Chemist

Julia this made us smile, a lot of the science behind our ingredients is about replenishing what is missing in your skin over time as lipids, cermaides , cholesterol, hyaluronic acid and free fatty acids and more deplete with age kt makes so much sense for us to replenish topically. And your review is the perfect testimony so happy to help with the luminosity and youthful glow. appreciate the review we really do thank you.

Rated 5 out of 5 stars

It's incredibly important to me to use…

It's incredibly important to me to use skincare products that are free from harmful chemicals and toxins. Not only are the products effective it’s important to me the brand prioritizes the safety and well-being of their customers by formulating without chemicals.

Samantha, the founder of the brand, is wonderful. From the moment I reached out to inquire about her products, she was kind, courteous, and knowledgeable. She’s always generous with samples, so that I can try out new products before committing to a full-size purchase.

Overall, Samantha’s dedication to customer satisfaction, combined with her products, makes her a standout from the rest.

-jess

January 8, 2023
Unprompted review
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Reply from Naked Chemist

Hi Jess gosh we are so touched by this wonderful review so much work goes into sourcing the ingredients within the formulations and free form and against animal cruelty that to hear that this is so appreciated it really means a lot to us. Anytime you need any help with your skin or advise in general please do reach out to us, as the founder Samanth I am always happy to assist.

Rated 5 out of 5 stars

Wonderful products that are repairing my damaged barrier

Samantha and another esthetician were wonderful on their review of my skin. They suggested the dry skin kit and wither the DNA skin shot or H2O hydrating serum. I choose the DNA skin shot. The redness and inflammation has gone way down and my skin is not as dry. I slowly introduced the products as my skin is sensitive and just introduced the last product, the ceramide barrier repair cream and my skin just loves it! I have never used a product that seems to plump up your skin but this one does! I have seen improvement and it hasn’t been a month yet since I started using the products and can’t wait to see what my skin looks like a year from now. I will definitely keep using these products and recommend them to friends/family.

June 7, 2023
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Reply from Naked Chemist

Thankyou so much for this lovely review Christine. We could not be more pleased that the redness, inflammation and irritation has subsided, ceramide balm is extremely unique and we are so glad you are enjoying it. When you order next time please do reach out to us for further skin healing recommendations.. and don't forget your essential fatty acids internally this will also give you much relief Christine along with the products. Thank you again for this wonderful review.

Rated 5 out of 5 stars

Customer service is wonderful

Customer service is wonderful. Lots of advice on skin issues and samples of different products sent with my order. Email communication is extremely fast! My skin looks so much better after using DNA and Glo!

June 10, 2023
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Reply from Naked Chemist

Hello we are extremely touched by thais absolutely lovely message. it really does give us the inspiration to keep on helping people to heal their skin and reverse signs of ageing. Thankyou so much for taking the time to review us.

Rated 5 out of 5 stars

My skin never looked and felt better!

These skin care products have transformed my skin from dull and sensitive with rosacea to clear, smooth and glowing. The rose hip oil is my new favorite product because it plumps up my skin. Samantha is so knowledgeable and willing to help others put their best, most beautiful face forward!
I’m a customer for life!!

May 31, 2023
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Reply from Naked Chemist

Hi Renee as one of our most long standing customers we cant tell you how much we really do appreciate this wonderful feedback it truly makes everything we do as a company so worthwhile in trying to help people wit their skin.

Our Rose hip seed oil is meticulous sourced and kept under low pressure to maintain this fragile oil, so we can deliver the best cold pressed oil right to your face, so like you say you can put your best most beautiful face forward. Thank you so much for this lovely review we are very touched.

Rated 5 out of 5 stars

This facewash is glorious!

This facewash is glorious. Washing my face now feels like an act of self-care. The smell and feel remind me to savor the moment, and I end up more often than not giving myself a proper face massage, rather than just a quick "rinse and done".

June 11, 2023
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Reply from Naked Chemist

Thankyou so much for this review, really pleased that you are enjoying Miracle cleanse and that you like us find it like a ritual for your skin.

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