The Norse Grooming Reviews 19

TrustScore 2 out of 5

1.9

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Company details

  1. Beauty Supply Store

Written by the company

We're beard aficionados whose #1 job is to offer men a high-quality product that'd help them get their confidence back by making their beards healthy and thick. A great variety of products at reasonable prices is part of what we want to give our men community. Plus a very complete range of posts on our Beard Growth Blog that can help you reach your beard's full potential.


Contact info

1.9

Poor

TrustScore 2 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Significant Shipping Delays

My order was placed several weeks ago now with no shipping update or delivery. I've tried to contact the support email multiple times, with no response (this isn't the first time).

Hoping I eventually get my order (or a refund). But unfortunately, this will likely be my last time ordering from Norse.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Very bad company

Very bad company, not costumer service at all , place my order on 12/30, they created a shipping label and was cancelled, still I'm waiting, sent different email request for my money back and of course it's not responding, be careful when you buy from this company, not good

December 30, 2024
Unprompted review
Rated 1 out of 5 stars

Incomplete order, poor customer service

First, they claim 2 to 4 day shipping. I ordered on November 13th, didn't receive it untill the 21st. Second, my order was short, I didn't get everything I paid for. I emailed them numerous times about my incomplete order, but they REFUSED to respond. I feel like I'm being ripped off! Buyers BEWARE! Very very very poor customer service, and incomplete orders. Reporting to BBB.

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

2-4 day lies

It's been 6 days since I paid money that I work my butt off for, for a product that hasn't even been processed yet much less shipped out. And of course they give no updates, no communication at all. In fact they make you sign on to another app just to find out the product hasn't even been shipped yet. They claim 2-4 day shipping but 6 days later they haven't even sent it. I'm so beyond irritated. This is absolutely unprofessional and pure laziness.

November 16, 2024
Unprompted review
The Norse Grooming logo

Reply from The Norse Grooming

Hi Brent,

Hope this message finds you well,

We had an error in the system, your order had a delay, sorry about that. We did get back to your email explaining the situation and the shipping fee was refunded. No reason to get irritated.

Have a good day,
Ana Burton

Rated 1 out of 5 stars

Never received the full order. Thank you for the refund

Never received the full order. Customer service does not reply. I like the product but if you send your money you may never receive your order. Don’t expect customer service to respond.

October 10, 2024
Unprompted review
The Norse Grooming logo

Reply from The Norse Grooming

Hi there David, We have requested information from you but have had no success. Please reach out to contact@norsesupport.com, and we can help you sort out your problem.

Rated 1 out of 5 stars

Customer service won’t respond

Customer service never responds and I never received my product or a refund

October 9, 2024
Unprompted review
The Norse Grooming logo

Reply from The Norse Grooming

Hi Brian, we have requested more info to help you fix this issue but no answer. Please provide us with your order number or full name and we can help you with your problem. Make sure you are messaging contact@norsesupport.com

Rated 1 out of 5 stars

No Scent - Smells Like Cooking Oil

Just got my beard growth oil in, has no scent besides a faint vegetable or canola oil smell. Very weird considering the oils and ingredients it claims to have do give off smells. Not sure if I even feel safe using this product.

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

Somehow my order got misplaced in…

Somehow my order got misplaced in transit but I contacted customer service and they reshipped it out ASAP! I have bought these products for quite some time and absolutely love the results with my beard! I can’t recommend Norse enough!!

March 8, 2024
Unprompted review
Rated 1 out of 5 stars

Bad Customer Service & False money back guarantee

Norse Grooming offers a money back guarantee, HOWEVER BEWARE they do not respond to any customer communications which make the guarantee impossible. I needed to return the beard roller which was not the product that i was expecting and i have contacted the company twice with NO RESPONSE. HORRIBLE CUSTOMER SERVICE....beware!! The beard roller that they sold is not the one that they recommend on their beard growth blog so they contradict themselves.

December 16, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

I placed an order almost a month ago. I not only haven't received the product I purchased but it hasn't even left their warehouse yet. I have contacted them four times about canceling my order and getting a refund. Twice by email and twice on their website. No response.

August 24, 2023
Unprompted review
Rated 1 out of 5 stars

What a shame I didn't read all these…

What a shame I didn't read all these reviews before ordering.
My son previously had one of these razors and really liked it. However he dropped it in the shower and it broke. So I ordered a replacement for his birthday. However, 3 weeks later, nothing and 3 emails later, no response. Pity I didn't check Trustpilot out before ordering. They took the payment immediately of course. No telephone number on their website either.

August 4, 2023
Unprompted review
The Norse Grooming logo

Reply from The Norse Grooming

Hi Julie, we don't sell razors or ship to the UK. But please get back to us with your son's name/email or order number, we can help sort this issue. You can get back to us at: contact@norsupport.com

Rated 5 out of 5 stars

Great Smell & Results!

The Norse beard growth oil smells fantastic and also delivers on its promises. 5 weeks ago my beard was patchy and thin as anything. The oil helped my beard grow thicker and healthier, reducing the patchiness I was dealing with. The oil absorbs quickly which I like. Their other products are great too. A must-have for beard enthusiasts!

July 9, 2023
Unprompted review
Rated 5 out of 5 stars

Impressive Results!

Norse grooming beard growth oil has transformed my beard, making it fuller and healthier. I'm equally impressed with their prompt shipping, and receiving my order in no time. The elegant packaging shows how thoughtful the team is at designing their products. It adds a touch of sophistication. I’ll keep buying it,

July 16, 2023
Unprompted review
Rated 5 out of 5 stars

Thicker Beard

I've been using Norse grooming beard growth oil for a while, and it has made a noticeable difference in the thickness of my beard. I love the way it smells too. It gives me a healthy shine and makes my beard more manageable. I wouldn’t doubt purchasing this.

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Quality Product, Great Results!

This growth oil is a high-quality product that has delivered exceptional results for me, Norse knows what’s good. It has helped fill in patchy areas and promote a more even beard growth. The oil has a pleasant scent and is easy to apply. I'm extremely satisfied with the results. Plus customer service is pleasant and helpful.

July 6, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered beard oil

Ordered beard oil. Received email that product was delivered. Went to mailbox and it was empty. As of today I emailed 5 days in in a row with no response.

I should have read the reviews on this poorly run company.

July 17, 2023
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

Ordered the starter kit and did not receive my roller. Contacted customer service multiple times and have not received any reply what so ever. Terrible. Do not order

April 30, 2023
Unprompted review
Rated 1 out of 5 stars

Bad business and non-exsistent customer svc.

I ordered a bottle and the roller brush, upgraded to 2 bottles and a brush. Received my order with only 2 bottles and no brush. I have emailed them multiple times over the course of a week with no response. They also have no contact phone number. Bad business.

March 6, 2023
Unprompted review

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