Thenorthfacerenewed Reviews 5

Tried to order from them again after receiving an email saying the coat i wanted was in stock.. BIG BIG BIG MISTAKE TRUSTING THEM AGAIN. They took nearly two weeks to get back to me after i chased them up basically saying they needed to check with the warehouse.. turns out my coat wasnt in stock and never sent out so they issued a refund..I THEN GET A EMAIL TO SAY THE COAT IS IN STOCK STRAIGHT AFTER THEIR EMAIL.. You guys are a scam website, absolutely useless, just a heads up i am reporting you to trading standards, this company is NOT real and will NOT send out your coat. TAKE THIS AS A SIGN TO NOT ORDER WITH THEM. I am 100% sure the company is not real. Go into a third party store like JD or SIZE and avoid this company like the plague.

Awful customer service.

Purchased a jacket ‘like new’ the coat I received had large burns on the collar, when contacting customer service to have a significant reduction in price I was offered a measly 20% seeing as the coat ‘like new’ was £160 and the condition best describing it as ‘good’ was around £84

I have had 3 experiences buying Nuptse coats off renewed- two have been amazing at brilliantly reduced prices, the other I sent back as smelled terrible.
Pros: fabulous buying genuine North Face coats at reduced prices
Cons: a chance you get unlucky as I did and have to face the return cost.

I ordered a size M 3-in-1 jacket from The North Face Renewed for £105, but I received a size L instead. When I tried to return the item, I was told I would only be refunded £94, meaning the return shipping cost is being charged to me. I didn’t send the wrong item—so why am I being treated this way?

On top of that, I haven’t been able to reach anyone for support. It has been three days and no one has responded to me.

my order number: 299-903270915279058