I bought a 1000ml reed defuser from tik tok shop, and I so disappointed. It hardly smells, i’ve let it settle turning the reeds around once they are soaked but you can only smell the fragrance wh... See more
Company replied
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See what reviewers are saying
First time purchasing from this company..ordered the light up diffuser which is beautiful and great price.. Bought wax melts and burners and everything is lovely..So many disappointments with wax melt... See more
Stumbled across this company social media and saw they did room spray in beautiful glass bottles . Ordered one of every fragrance and so pleased I did as they are beautiful and need to be on display .... See more
Ordered 3 sets of the spring bundle including warmers. The wax melts supplied last about half an hour an even then the scent throw is very faint. Won't be ordering again shame as I live in the North... See more
Company replied
Company details
Written by the company
We make handmade soy wax candles and wax melts. We have monthly themed subscriptions available. We are fully insured and CLP compliant. We have a massive range of Hinch and cleaning inspired scents along with many aftershave and perfume scents. Our scent range choice is currently over 175+
Contact info
29, Saville Street West, North Shields, NE29 6QN, Newcastle, United Kingdom
- 07743787887
- contact@thenorthumberlandcandlecompany.com
- thenorthumberlandcandlecompany.com
3.7
Average
39 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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This company is not Notes Of…
This company is not Notes Of Northumberland.
April 24, 2023
Unprompted review
Reply from The Northumberland Candle Company
Hi Linda, thankyou for confirming, a lot of people are getting us confused with them, we definitely are not them. we send out any orders we receive
This is the only company I buy wax…
This is the only company I buy wax melts off. They are absolutely gorgeous products and deliver excellent customer service
⭐️⭐️⭐️⭐️⭐️
December 19, 2022
Unprompted review
Reply from The Northumberland Candle Company
Hi Clare, thankyou for taking the time to leave us a review we really appreciate it and the years you've been buying from us, we really appreciate it
Second order + won’t be my last!
My second order from here and won’t be my last! The quality In packaging alone is worth the price. But the quality of the products knocks it out the park. The fragrance sets smell exactly like the real thing. Can’t recommend enough‼️
December 18, 2022
Unprompted review
Reply from The Northumberland Candle Company
Hi Kane, thankyou for such great review ! we really appreciate it !
Everything Is Fantastic
I have had wax melts, candles, aroma reeds and bath products and have to say that everything has been fantastic. They have all been such good quality, long-lasting scents in lovely packaging. I would definitely recommend any of their products
October 3, 2022
Unprompted review
Reply from The Northumberland Candle Company
Hi Mrs Byrne, thankyou for trusting us with so many products, really appreciate you taking the time to leave us a review
Amazing customer service
Such amazing scents and best selection of wax melts you can find anywhere.
September 15, 2022
Unprompted review
Reply from The Northumberland Candle Company
Hi Paul, thankyou for such a great review, really appreciate you taking the time to leave a review
I’ve bought from The Northumberland…
I’ve bought from The Northumberland Candle Company for a few years now. Their wax melt scents and designs are amazing! Highly recommend
August 26, 2022
Unprompted review
Reply from The Northumberland Candle Company
Hi Hannah, thankyou for being such a loyal customer, we really appreciate you taking the time to leave us a review
Amazing products
Visited my friends house and it smelt beautiful, asked her what it was and she recommended this company, placed my order and it was all delivered with in 48 hours. Gorgeous scents, lasts for ages, well packaged and good value...
September 21, 2022
Unprompted review
Reply from The Northumberland Candle Company
Thankyou for taking the time to leave us a review, such a compliment you went on to buy after going to your friends house
Absolutely Amazing!
These are amazing! Range of scents available are vast and there’s something for everyone!
The quality of the melts are to an extremely professional standard and the packaging is always lovely! A lot of thought and love clearly goes into their work.
The scent throw is fantastic! And the melts/candles are always very long lasting! I recently used a candle and was extremely impressed that it had an even burn rather than the usual tunnelling from other brands.
The customer service these guys provide is top notch! They respond so quickly, and they are so knowledgeable and friendly!
Very thoughtful people!
I get a lot of comments on how nice my house smells and I always recommend them to everyone I know!
September 26, 2022
Unprompted review
Reply from The Northumberland Candle Company
Hi Audrey, thankyou for such a fabulous review ! you've been and continue to be such a loyal customer, really appreciate you taking the time to leave a review
Always amazing
Always amazing, everything about their wax melts is unbelievable, presentation , scent throw , shapes and colours , always love mine, 100% recommend
September 1, 2022
Unprompted review
Reply from The Northumberland Candle Company
Hi Jayne, thankyou for leaving a review and for being a customer with us for so long, we really appreciate it
These are the most gorgeous melts I…
These are the most gorgeous melts I have ever had. Everything is made to perfection. I DID use a very popular brand until I found these amazing melts of gorgeousness 3 years ago. 100% my favourite. Even the postman comments on the smell coming from the package every month
September 26, 2022
Unprompted review
Reply from The Northumberland Candle Company
Hi Sophie, thankyou for moving to us and for signing up to our monthly subscription, we really appreciate it
The best there is!
Discovered these beautiful handcrafted wax melts at the beginning of lockdown. And I’ve never looked back. They are presented beautifully, the scents are varied and strong. The company owners and so friendly and helpful. I would recommend them to anyone who loves wax melts as they beat all the competitors. The subscription is lovely and the choice is huge.
June 6, 2022
Unprompted review
Reply from The Northumberland Candle Company
Hi Jill, thankyou for such a wonderfull review and joining our monthly subscription, we really appreciate you sticking with us and taking the time to leave a review
FANTASTIC WAX MELTS
Been shopping with these guys for years now the nicest wax melts ever and also the sweets are fantastic. Get the sweets and wax melt subscription box every month and does not disappointment. They are always quick to respond and happy to help with any questions you have. Can't recommend them enough
June 6, 2022
Unprompted review
Reply from The Northumberland Candle Company
HI John, thnakyou for taking the time to leave us review and trusting us so much to join our monthly subscription, we really appreciate it
small local business
I love this small local business, their scent range to choose from is highly extensive, packaging design is always beautiful, offers, discounts & subscriptions available, scent throw is amazing & varies from perfume/aftershave like scents to your favourite softeners & everything inbetween, from themed boxes to snap bars, bath and body products available aswell along with electric burners, candle burners. I can't recommend them enough.
June 1, 2022
Unprompted review
Been ordering from these for years now
Been ordering from these for years now. Absolutely amazing melts. Wouldn’t go anywhere else. The smell is so good and the service is 10/10
June 1, 2022
Unprompted review
Reply from The Northumberland Candle Company
HI Jade, thankyou for taking the time to leave us review and for supporting us for so long, we really appreciate it
Brilliant company
Brilliant company. Have used this company for years and wouldn't buy my wax melts from anyone else. Excellent customer service and always polite and friendly. Products are amazing, even down to the packaging.
May 12, 2022
Unprompted review
Well worth the money
Been using this company for a couple of years now and cant fault a thing. Their candles and wax melts are amazing and hold their smell unlike more expensive brands I have tried. The packaging is carefully chosen to compliment the wax melts in the box. Even the postal packaging is carefully chosen with bio degradable maize chips instead of plastic used to protect the purchases inside.
May 11, 2022
Unprompted review
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