Excellent service
Thank you Jenny, the wooden board is great and I really appreciate the additional photos/videos to help me decide. I would recommend Old and New Company to anyone
August 10, 2025
Unprompted review
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Company details
Written by the company
Independent, online interiors store. We offer timeless and considered homeware and decorative antiques for your beautiful world. Based in Surrey, The Old And New Company sourcing handmade homeware, interiors and antiques from all over the world. Expect to find hand blocked cushions, kilim rugs, tablecloths, swedish antiques, bobbin furniture, reclaimed chopping boards and so much more.
Contact info
1 High Street, RH2 9AA, Reigate, United Kingdom
- jennifer@theoldandnewcompany.com
- theoldandnewcompany.com
4.0
Great
19 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I cant get in touch with you to return items
i thought i was buying eucalyptus leaves only to find they are plastic.
July 26, 2025
Reply from The Old And New Company
Hi Kath,
Thank you for your feedback, though I’m truly sorry to see this review especially as we’ve already been in touch to clarify.
We want to reassure you again that we never sell plastic eucalyptus. All of our eucalyptus is 100% real and naturally preserved, as clearly stated on our website and product descriptions. This natural preservation process maintains the eucalyptus's natural look and scent for long-lasting enjoyment in the home.
We’re genuinely disheartened to see a negative review, particularly when the product you received is real and not plastic in any way. We take great pride in the quality of what we offer, and always do our best to ensure customers are happy with their purchase.
If there's anything more we can do to help resolve your concerns, we’d welcome the chance to speak further. We hope you have received our emails with returns information and when in the year to buy fresh eucalyptus if that was the product you were possibly looking to source.
Warm regards,
Jenny
Jenny was a pleasure to deal with and…
Jenny was a pleasure to deal with and was super helpful with organising our delivery, and the cushions we bought were beautiful and very high quality
December 17, 2024
Great product and service.
September 20, 2024
Beautiful tablecloth
April 1, 2024
Excellent customer service and I was…
Excellent customer service and I was absolutely delighted with my new tablecloth, so much so that I ordered another one!
January 17, 2024
Fantastic Service
They were amazing! Fantastic service and I’m delighted with my product!
August 30, 2023
Reply from The Old And New Company
Thank you for shopping with us and taking the time to leave us a review!
Really lovely products and great…price
Really lovely products and great customer service. I look forward to shopping here again for friends/family birthdays and treasured finds for around the home.
May 22, 2023
Reply from The Old And New Company
Hi Jennifer thank you so much for your review! Absolutely over the moon and so glad you love our products. Thank you again.
Great product and first class service.
December 16, 2022
Lovely products
Lovely products and excellent service. We love the hand printed tree of life bedspread. Thank you.
October 21, 2022
Reply from The Old And New Company
Hi thank you so much for taking the time to write this review. Means a lot to us. Enjoy your beautiful bedspread!
Block print tablecloths
I bought 2 beautiful block print tablecloths online and collected instore.
The showroom is wonderful lovely curated pieces. I'm sure I will return really like the website and social media I receive.
September 1, 2022
Reply from The Old And New Company
Hi Rebecca thank you so much for taking the time to review us it absolutely made our day. Enjoy your tablecloths and hope to see you in our showroom again soon.
I had a great experience when I visited…
I had a great experience when I visited the showroom in Reigate and Jenny offered expert advice when I was trying to choose a lamp, which took quite some time! I really appreciated the knowledge and patience and the lamp is excellent quality. Thanks Jenny and The Old and New company
August 23, 2022
Unprompted review
Brilliant service and a beautiful…
Brilliant service and a beautiful product.
I purchased a tablecloth which I am using as a bedspread and it looks stunning. I will definitely be buying more from this company. Packaging and attention to detail, superb. I don’t often write reviews but this is well deserved. Please don’t change!
August 22, 2022
Reply from The Old And New Company
Hi thank you so much for kind words and taking the time to write this review. Its not easy starting out and this makes it so worth it. We started The Old And New Company because we wanted to provide unique and well made homeware that stands the test of time along with great service so to hear your feedback means the absolute world to us thank you! Promise not to change! Jenny
Gorgeous and unique homeware
The Old And New Company has a gorgeous array of products in their Reigate showroom. Today I bought some bunches of eucalyptus and our house is now smelling sensational! Friendly and super helpful, I can’t wait to visit again, it’s the perfect place to find unique gifts or a bigger homeware purchase!
August 11, 2022
Unprompted review
Reply from The Old And New Company
Hi thank you so much for your feedback means so much to us! So glad to hear you are enjoying your eucalyptus and looking forward to seeing you in our showroom again soon. Jenny
The Old and New Company are exceptional.
My experience with The Old and New Company has been exceptional. From the customer service to the quality of the products. I have a few items for my home and I love them all! I will be purchasing more for gifts for others.
August 1, 2022
Unprompted review
Reply from The Old And New Company
Thank you Beth for your feedback! We hope you are enjoying your items and really appreciate the time it took to write this. Thank you again.
We bought a mirror from the Old and New…
We bought a mirror from the Old and New company, it's excellent quality, very attractive and it was just what we looking for. We were unsure about the type of mirror we needed. They were very helpful and patient in making the right decision.
August 1, 2022
Unprompted review
Reply from The Old And New Company
Hi Mark thank you for your kind words. We are so glad to hear you are enjoying your beautiful mirror. Thank you so much for taking the time to write this.
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