theomnidesk.com.au Reviews 20

Omnidesk do not care about the customer. I ordered the Ascent Wildwood in Acacia Dark. Firstly, the wood is not hard at all, the softest of scratches will damage the desktop! I scratched it when my usb c cable landed on my desk.

Secondly, I ordered the Advanced Cable Management Bar, the holes for the bar to be attached aren't pre drilled in the desk and I don't order a drill, this was not mentioned and I do not own a drill.

When I reached out to customer service they gave me a generic response of "thank you for the feedback".

Useless customer service. A fortune spent on some stupid wheels and they’re faulty. Omnidesk refuses to replace them. Imagine spending $49 on wheels that bend and then for Omnidesk to turn around and say “sorry they are out of warranty” when they’re only a year old. 3rd thing I’d had that was faulty from this terrible company.

I purchased an Omnidesk late on a Friday afternoon after believing my current desk (from King Living) was out of warranty. By Sunday, I received confirmation from King Living that my desk was still under warranty and a technician was scheduled—so I immediately emailed Omnidesk (12:50pm Sunday) to cancel the order before dispatch.

Monday morning (9:29am), Omnidesk replied that the order was still processing and they’d try to stop it from being collected. At 9:41am I received confirmation that the order was successfully cancelled, followed by a refund notice at 9:43am. However, I noticed the refund amount was short by $24.01. When I questioned it, I was told the amount was a processing fee.

The issue? Their website contained no mention of any processing fee for cancellations made prior to shipping. I had carefully reviewed all relevant FAQs and refund policies in advance and found nothing that applied to my situation. When I raised this with them, I was told it was essentially “bad luck.”

I understand businesses incur costs—but under Australian Consumer Law, fees must be clearly disclosed and reasonably justified. In this case, neither condition was met. I’m disappointed that a straightforward cancellation was penalised without transparency or accountability.

Quite Honestly the Worst Customer Experience Ever.

When I turned up at the joint showroom with Aftershock PC in Melbourne and no one was there to take you around the products, I should have taken that as a sign that this company is not reputable.

I ordered a desk and chair from the website. I was told that delivery would occur within 4-14 days after my initial order email - that was 13 days ago. They provided no tracking information and after requesting an update I was told they would be in touch later.

After a week I received a call from a random mobile number telling me that my desk would be delivered on a certain day later that week. I told them that's not how this works, and that you have to arrange around when I am free. I gave them availability and she said she would inform the delivery team and they would contact me when it was out for delivery.

On the first of the projected dates of delivery I had not received any confirmatory communications from them, so I had to call the customer service. They apparently got in touch with customer service who told me it would be delivered between 4-5pm. I had taken the whole afternoon of work to receive delivery of the desk.

At 1640 I received a text saying: "driver has noticed tabletop is incorrect" and so delivery would not occur today and that "we are looking to sort this out for tomorrow". This number did not respond to my calls and again I called customer service to enquire as to how such a stupid error could actually have occurred. The agent said he would find out and get back to me and then never bothered today.

Once again I had to call the customer service the following day and then I was told: "oh we are actually restructuring our delivery so it will not happen this week, probably next week".Again I demanded to speak to a supervisor and was told I would get a call back - I have not.

TLDR: Avoid this company like the plague.

I had a highly disappointing experience with Omnidesk's customer service and delivery process. Before purchasing my desk, I explicitly asked if delivery could be delayed until at least the 12th of December, as I was out of state and moving into my new place on that date. I was assured multiple times that this would not be an issue and that a note would be left with the delivery company to hold the desk until then. With this understanding, I placed my order on the 25th of November and immediately informed their support team, who once again confirmed that the delivery would not occur before the 12th.

Shortly after, I realized I needed a smaller version of the desk. I contacted customer support to request a change and to confirm the delayed delivery. Despite being assured again that the delivery would be held, the process to update my order was frustratingly slow, with responses taking hours or more. I was told I would receive an update within 48 hours, but even after checking back, I was informed they had not heard from the warehouse team. This back-and-forth stretched on for days.

To my shock, on the 2nd of December, I received a call from the delivery company saying they were outside my apartment with the desk—ten days earlier than agreed. When I explained the situation, the delivery company stated they had no instructions from Omnidesk to delay the delivery. Being out of state, I could not accept the delivery, leading to significant inconvenience.

When I reached out to Omnidesk yet again, I was told this was due to a "miscommunication." Regarding the desk size change, I was informed I would need to receive the larger desk first and then wait for a later date to exchange it for the smaller version. This means I now have to coordinate two separate delivery days, disrupting my schedule further, all because the desk wasn’t stored as promised.

This experience has been incredibly frustrating. The lack of communication, repeated assurances that were not followed through, and the inconvenience caused by these errors have left me extremely dissatisfied. I had expected a smoother process, especially from a company with Omnidesk's reputation. Unfortunately, I cannot recommend them based on my experience.

Worst customer service ever.
They sent an email that they would update the shipping tracking but I've been waiting for 2 weeks and still not updated. I reached out when it is planning to ship and the person (Tyler) says it will be pick up by courier soon. So I wait for the tracking with the SHOP app and just 2 days after I reached out to them as all of sudden It appears marked as delivered on the app. Paid more than 1k for the desk and you don't even get tracking info WTH.
And reach out to the live chat and the person Nick ? never even apologised and said it already dispatched a week ago and still no tracking number available. So I got 2 different info(Which was useless/noting) from same place and none of them make sense. I don't even know how this place got decent reviews. Read all 1 star reviews same issues with shipping. I don't even know If I will get my item. If not updated will open dispute and get refund instead.

Placed the order on 20 Nov, got an email on 28 Nov saying there's a significant delay, not heard anything since as of 8 Dec.

Called phone line as stated on website which asks you to leave message but promptly cuts the line after the beep.

The website chat box is also useless - sent a message 15 minutes ago still no response. Don't use an online chat box if you don't man it? I don't expect it to work like emails if you ask me to chat!

Don't know what else to do and when my order will arrive.

Desk arrived broken but was promptly replaced. The wood on the desk is very soft and is easily scratched/marked. The workmanship on the wooden accessories is ok but not great.

Other than that, I'm happy with the desk. It's big, spacious and reliable.

Customer service was exceptional.

It has been a few months now and I'm enjoying the set up.
It was just a regular Kenshi desk, not standing desk as we are not home all the time. So that help to save some cost. The main reason for choosing Omnidesk was the desk and cable organisers. It was cheaper than some competitors.
- cable organiser: quite narrow, make sure to get narrow and long power board with USB (i have to put a plug for USB and it's really painful)
- Spark Desk Lamp: i really like it. modern looking and has wireless fast charge for phone.
- Stage Lite Laptop Stand & Headphone Hanger: not the cheapest. Maybe could have bought it somewhere else.
- PC Mount: unfortunately hubby's CPU is huge. we were unable to use this. hopefully it'll come in handy when he upgrade in the future.

The downside was:
- The instructions were slightly confusing but we got there in the end.
- some screws and important components of Lift Classic were missing and we have to contact Omnidesk.

We spent about 1.6k for 2 desk + heaps of organiser. I would say that is around mid-range set up. Not too bad. The postage was quick but i think it is quite important to receive the delivery in person since there are lots of boxes.

Desk is great quality and looks great. Although the Cable Management Bar is an expensive add-on, when it's included as standard in most competitor desks.

The customer service sucks with this place.

Even trying to ask them questions, their "live chat" is a simple (and severely out of date) messaging system that shuts every time they answer you so they have NFI what you are referring to with your follow up answer to when they reply.

God help anyone who actually buys their stuff and has a problem if they cannot even be bothered to get sales right which is normally no 1 for companies as that is what earns them revenue!

Nearly a month and no desk still. No information on how long when ordering or even immediately after. Very expensive for such a lack of availability/communication/slow delivery.

Great quality and delivery was quite fast

The team were timely and were very accommodating with my request regarding the delivery of my desk. Unfortunately, the things I ordered didn’t fit on the desk I chose; however, I did get my refund back. If only the can update their online system, I think my experience in buying my desk will be much more better

We opened our two Ascent Wildwood desks today after receiving them around two months ago.
We got the Dark Acacia wooden tops and they are beautiful.
Once assembled the desks are solid, I’m fairly tall (195cm / 6’5) and at a standing height there is only a tiny bit of movement (which would happen in almost any table which is so tall, even with fixed legs).
The Ascent motors seem great too, very easy to put together and they are fast when raising and lowering.

Their warranty team are amazing too, one of our desktops was damaged during shipping and it was very easy to get a replacement, even though we did not discover the damage until months after receiving the desktops.

I would highly recommend if you’re interested in a standing desk!

The order and delivery process was longer than I had imagined, however the desk is worth it. Works great and love the new keypad.

Good quality desk. love it so much.

Rock solid desk & poor customer experience.
Firstly, it took six weeks to deliver my desk - not good enough.
Then, they asked for reviews. All good but I had an issue with the drawer so I decided to leave a fair 3 star review. I've come back the next day to see the review deleted. What is the point in asking for reviews?
Disappointed with the customer experience, but the desk itself is a great product.

I am a believer in paying for quality as there is often a direct relationship here with price. The OmniDesk Pro has by far boosted my productivity due to its ergonomics and patented design that enables working sitting down on a chair, standing up or at multiple heights. With programmable remote control and a variety of ecosystem products to accompany the omnidesk, I am impressed overall with the product and the logistics. I did not need to speak to customer service because the online process was end to end and seamless

I've ordered an electric standing desk from Omnidesk on July 29th and was told it was going to take a while to get it because they had a lot of orders latelly, ok. Then I moved on August 14th and sent them an email with the new address to which they replied "No worries! I've updated your delivery address :)" on the same day. My order was shipped on the 20th of August and after two weeks of waiting I had enough and asked them for the tracking number. After checking on TNT site I found out that they had attempted to deliver my order one week previously at the WRONG address! I've been trying since then to receive my order but have only received 3 out of 5 packages so far.
What REALLY makes me mad is that OMNIDESK doesn't even answer the phone! I had to call TNT myself to get the address changed and they are trying to contact OMNIDESK to get a description of the packages but can't because THEY DON'T ANSWER the phone!
Worst customer service ever! If you have the option buy somewhere else.