I have both the candle and wax melt subscription and absolutely love them! Always look forward to my delivery, the house always smells lovely! Would definitely recommend ❤️
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After seeing an IG post by Jemma Solomon, I thought I’d see what this small business was like. Bought a few different products…well impressed so I signed up for the subscription refill candle service... See more
There’s nothing better than your home smelling beautiful. I’ve been purchasing products from The One Co for a number of years now, I’ve also signed up for the wax melt subscription and the candle subs... See more
Customer service is amazing they went above and beyond to help me. Calm is a life changer in our home my little boy is autistic and struggles to sleep. The magic spray as he calls it helps him settle... See more
Company details
Written by the company
The Refillable Candle Company was the first UK refillable candle company. On a mission to make refillable candles and candle refills the new normal.
Contact info
Plumbs fold , CW8, Northwich, United Kingdom
- info@theoneco.co.uk
- theoneco.co.uk
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have both the candle and wax melt…
I have both the candle and wax melt subscription and absolutely love them! Always look forward to my delivery, the house always smells lovely! Would definitely recommend ❤️
Good price and great service
Good price and great service. Lovely candles with long lasting smell.
Recent Monthly Subscription holder
I have been a refillable candle monthly subscriber since last October (2025), and my first month's refill was lovely, and then in November, I did not love the refill scent, however I carried on with my subscription. And I am so glad I did as December's scent was incredible and now I really want it to be a permanent scent for all year round!
I have followed Lexi and her team for a while now on Instagram and as well as having amazing quality products I love Lexi's vision and passion in her business and her team and what she does to support not just women but Mum's who work for/with her.
In the last 6 months I have been really trying to support more smaller businesses especially those owned and ran by women and I will 100% continue to support this business and be excited every month to get my new refill for my candle.
What I would love to see in the future from The One Co is refillable reed diffusers!
Smell gorgeous good value kinder to the planet!
I have had the candle subscription for over a year now. I love the surprise of a new scent each month and they always smell gorgeous. They arrive in the post each month pretty packaging and its good to know they are kinder to the environment. They last well.
The best candles I've used in forever
I have sent an email asking to amend my…
I have sent an email asking to amend my subscription and have not had a response. You are quick to take my money but not quick to deal with my query!
Monthly Subscription Service
I’m a very picky person when it comes to the scents of candles but all of the scents I’ve had so far from the monthly subscription service have smelt amazing. To top it off my candle jar is reusable! I will be ordering another jar for the house asap. Delivery is quick and the staff at The Refillable Candle Company are professional & friendly.
Beautiful products
Beautiful products. Easy to use, smells amazing each time and toxin free so sage to burn around my children
The subscription box
I've got the subscription box each month and whenever it comes each one is better than the last!!!
You can defenitly smell the scents they are long lasting and great that I just refill my jar.
Each time it comes I'm like this is my favourite untill next months arrives. Exciting to see what's next x
I purchased a mixed Box to try none had…
I purchased a mixed Box to try none had any scent throw at all. I was looking to subscribe but won't bother based on what I received.
My first monthly candle arrived and oh…
My first monthly candle arrived and oh wow what a lovely scent! I think this one will be hard to beat.
Simply incredible.
Simply incredible.
Have been watching Lex for ages - and not sure why I’d never signed up, but last month it was my birthday, and I’d injured my neck / shoulder and was feeling sorry for myself. Saw one of her posts and thought yes - I’m in - I’m treating myself.
And what a joy it is 🩷
Loving that I’ll get my little bit of heaven each month now 🩷
The smell was unbelievable before I…
The smell was unbelievable before I even opened the box!
Knew they were going to be beautiful from the moment I received them.
Wouldn’t go anywhere else for candles now
Beautiful, powerful, long lasting scents. I look forward to my monthly subscription candle being delivered.
Excellent fragrance and love the idea…
Excellent fragrance and love the idea of the refillable candles
Fantastic company keep you informed…
Fantastic company keep you informed about the future
Fantastic customer service
The communication is fantastic, my subscription always comes on time and the candles smell divine. What more could you want? I love everything about this small business. Thankyou 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








