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TheOnionHost is known for providing the best DDoS Protected offshore Shared hosting, offshore VPS, and offshore Dedicated Hosting.
3.8
10 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I had problems with optimizing my websites so I contacted them even tho it is not their work. All I need to do is inform them want I want and they will do it for FREE. They care about their clients which I really like that is why I am with them for almost 2 years. Love their service
Great VPS provider Highly recommended Their support team is responsive, knowledgeable, and always quick to resolve any issues. Setup was smooth, and the control panel is user-friendly. Highly recommended for anyone looking for a dependable VPS solution!
I had a VPS with clearly defined limits, which I fully used – as I am entitled to as a paying customer. Instead of informing me or offering an upgrade, the service was simply suspended without any prior notice.
Forcing customers into a more expensive product this way is not customer service, it’s just aggressive upselling.
Very disappointing. I immediately switched to another provider.
Be warned: the provider might suspend your service without notice, even if you're just using the resources you paid for.
Then they try to upsell you a more expensive plan instead of offering a proper solution.
Reply from Theonionhost
Hi Alexander,
We’re sorry to hear about your disappointment. We want to clarify a few important points transparently.
As per our Terms of Service – Section 3.4, VPS accounts that sustain over 90% resource usage (CPU, bandwidth, or connection tracking entries) for prolonged periods may be temporarily suspended to protect the stability of our infrastructure and other clients hosted on the same node.
In your case, our monitoring system (netdata) detected abnormal levels of connection tracking entries, reaching over 1800 concurrent flows. This significantly burdened the node, risking service quality for others. This wasn’t about CPU usage alone – it was a networking-level concern impacting shared infrastructure.
Please note:
This action was not an upsell tactic.
You were never charged for anything beyond your existing plan.
We would have gladly offered a custom solution or dedicated server better suited to your usage pattern, had you reached out.
We truly value transparency, and we’re sorry to see you go. If you ever choose to return, we’d be happy to assist with a setup tailored to your project needs.
Best regards,
TheOnionHost Team
The best hosting in the world, high-level support
I have been using TheOnionHost services since their inception. I can honestly say they have earned a 100% positive 5 star review across the board. Their uptime is flawless. All of my portfolio of websites and domains have operated quickly and functionality if perfect. The user panel is easy and clear to navigate and understand. They meet all of my needs and the customer support is quick and answers all of your questions that are clear and easy to understand if your not a techy. This hosting company offers a ton of different packages to which I use a few of them, VPS, shared hosting etc. Go with theonionhost and your will not regret it, coming from a real client who has used them for years.
I have tried many hosting services and was struggling to fund a reliable for my websites. I always had an issue with sluggish server performance or very slow customer support responses.
The servers of TheOnionHost are stable as a rock and I am really satisfied with the top-notch support, always there to identify and help in resolving fix required.
Highly recommend.
Theonionhost offers robust hosting and VPS services. Their hosting solutions boast excellent performance and uptime, catering to various needs. With a user-friendly control panel, deploying and managing VPS instances is seamless. Competitive pricing and responsive customer support make Theonionhost a solid choice for those in search of reliable hosting and VPS solutions.
Over the course of the last few years, my experience with Theonionhost has been nothing short of excellent. One standout aspect is their customer support – not only is it impressively fast, but the level of professionalism displayed by their support team is truly commendable. Whenever I've encountered any challenges or had inquiries, Theonionhost's support team has consistently provided swift and effective assistance, ensuring a smooth and hassle-free experience.
Now, let's talk performance. Theonionhost truly excels in this department. The server performance is top-notch, delivering a level of reliability that has significantly contributed to the overall success of my online ventures. The exceptional speed of my websites hosted with them has undoubtedly enhanced the user experience for visitors, which is a crucial factor in today's digital landscape.
In a digital realm where speed and reliability are essential, Theonionhost has proven to be a tailored solution that effortlessly meets these demands. This hosting company has consistently elevated my online presence, making it a reliable partner for anyone seeking a hosting provider that not only meets but exceeds expectations. If you're on the lookout for a hosting service that combines fast and professional support with exceptional performance, Theonionhost is undoubtedly a solid choice.
Do not host here... I've been with The Onion Host, for almost a year and they suspended my account out of the blue.
The team then only gave me a "few hours" to remedy something I had no idea I was out of compliance with.
They literally brought my entire web hosting side hustle to the ground. This is probably the worst experience I've ever had as a customer with any company.
There was no forewarning that I was approaching a resource limit... my account was suspended without notice, with only a "few hours" to remedy.
Then when I post this review regarding my experience... they retaliate against me by permanently banning my account.
Very unprofessional team at The Onion Host.
Reply from Theonionhost
Dear Fini Toshi,
We appreciate your feedback and understand your frustration regarding the suspension of your account. We take such matters very seriously and strive to ensure that all our customers adhere to our terms of service to maintain a stable and secure environment for everyone.
Upon reviewing your account, we discovered that your usage patterns were consistently exceeding our allowable resource limits. This excessive usage was causing performance issues for other customers and could potentially jeopardize the stability of our entire network.
We reached out to you on multiple occasions to address this concern and provide guidance on how to optimize your usage within acceptable limits. However, you failed to take the necessary steps to resolve the issue.
In light of your continued non-compliance and the potential impact on other customers, we were compelled to suspend your account to safeguard the overall performance and stability of our platform.
We understand that this decision may have caused inconvenience, and we sincerely apologize for any disruption to your business. However, we believe that prioritizing the well-being of all our customers is paramount.
We remain committed to providing our customers with reliable hosting services and ensuring a fair and equitable environment for everyone. We encourage you to review our terms of service carefully and ensure that your usage patterns align with our policies.
If you have any further questions or concerns, please do not hesitate to contact our customer support team.
Sincerely,
TheOnionHost
I can guarantee 💯 that this is the best hosting company for now.. try them ND thank me later
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