Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Products great, really pleased when eventually received after 2 weeks. Took 3 emails (all replied to quickly but first two I felt told don’t worry wait another few days) The 3rd email after 12 days... See more
Company replied
The cooling PJs are lovely. Unfortunately I was not sent the correct order, initially I was sent a random nightdress instead of the pyjamas trousers. Customer Service were very prompt to reply whe... See more
Company replied
I left oodie a positive review many years ago but I’m now really disappointed by the decline in quality! I received an oodie dressing gown for Xmas, which are pretty expensive, and within 2 weeks the... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.6
Average
37K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Last order got sent wrong item
Update: Oodie has reached out and resolved my remaining concern. Would definitely recommend products as they are really good quality.
Last order got sent wrong item, item I order was out of stock. Ended up keeping the oodie, but no goodwill gesture was offered which was a little disappointing considering they made an error
January 31, 2026
Unprompted review
Reply from The Oodie
Hi Luk,
Thank you for taking the time to share your feedback. We’re really sorry that you received the wrong item and that the product you originally ordered was out of stock - we understand how disappointing that experience can be. Although you chose to keep the Oodie you received, we do want to reassure you that a partial refund has been processed as a gesture of goodwill to apologise for the inconvenience caused. We truly appreciate you bringing this to our attention, and we’re always here if you need any further assistance.
Take care,
Steph x
Outstanding products,great prices,excellent customer service.
2nd order from oodie because of quality items ,fair prices and exceptional customer service.
..also lightning fast free delivery.
Would recommend to all and will definitely shop here again.
Thank you! 5*****
January 14, 2026
Unprompted review
Reply from The Oodie
Hi Tony,
Thank you so much for your amazing review! We’re thrilled to hear you’ve had such great experiences with your Oodie orders - from the quality and value to the customer service and lightning‑fast delivery. Knowing you came back for a second order truly means a lot to us! We appreciate your recommendation and can’t wait to have you shop with us again. Thank you for the 5 stars and for making our day! 💛✨
Take care,
Steph x
Simon
The first item they sent was wrong I was well impressed with the service in changing it was fast no hassle and had it with in a few days of sending the wrong item back definitely will order from them again
February 14, 2026
Unprompted review
Reply from The Oodie
Hi Simon,
Thank you so much for your lovely feedback! We’re really glad to hear that, even though the first item wasn’t quite right, our team was able to get the correct one to you quickly and without any hassle. Fast and smooth exchanges are exactly what we aim for, so it’s wonderful to know you had such a positive experience. We truly appreciate your patience and understanding, and we’re thrilled to hear you’d order from us again. Thank you for choosing us! 💛
Take care,
Steph x
I absolutely love Oodie
I absolutely love Oodie! When the winter is around you neeed an Oodie! I am genuinely convinced that everybody needs at least one. Customer service is amazing, shipping is extremely fast and it is a wonderful gift for anyone else as well. They got a permanent fan, for sure! Love all the designs, can't wait for what else Oodie comes out with.
December 24, 2025
Unprompted review
Reply from The Oodie
Hi Shanice,
Thank you so much for this amazing review! We’re thrilled to hear how much you love your Oodie - and we couldn’t agree more, winter really is Oodie season! It’s wonderful to know that our customer service and fast shipping made your experience even better. We truly appreciate your kind words and your excitement about our designs. Having you as a permanent fan means the world to us! Thanks again for taking the time to share this - stay cosy! 🧡
Take care,
Steph x
Wrong size
I bought a Oodies for my husband but it was the wrong size. Sending it back and getting the right size was very straight forward and it only took a few days. He is now very happy with his Oodie
January 26, 2026
Unprompted review
Reply from The Oodie
Hi Petra,
Thank you so much for sharing your experience! We’re really glad to hear that the exchange process was straightforward and quick, and even happier that your husband now has the right size and is enjoying his Oodie. Thank you for your kind words, and enjoy the cosiness! ✨
Take care,
Steph x
Twice sent wrong items
Twice sent wrong items. I hap to pay for returns slip and label at shop as I don’t have a printer they wasn’t very helpful
February 6, 2026
Unprompted review
Reply from The Oodie
Hi Michelle,
We’re really sorry to hear you were sent the wrong items twice - that’s absolutely not the experience we want for our customers. It’s also disappointing that you had to pay for the return label as you don't have access to a printer, and we apologise that you didn’t feel supported during the process. It sounds like you’ve already arranged the return, but if you still need any help or have anything unresolved, please let us know - you can email me directly at steph@theoodie.com with your order details. We’re here to assist however we can. Thank you for sharing your feedback with us.
Take care,
Steph x
Customer service excellence
I accidentally ordered the incorrect item and when it arrived it was too small. Oodie sent me an exchange item and hassle free return instructions within a few minutes. In 3 days I had my replacement oodie and I absolutely love it!
January 27, 2026
Unprompted review
Reply from The Oodie
Hi Renee,
Thank you so much for your lovely review! We’re really glad to hear that even though the first item wasn’t quite right, the exchange process was quick and easy for you. It’s great to know your replacement arrived within just a few days - and even better to hear that you absolutely love your new Oodie! Your support means the world to us. 💕
Take care,
Steph x
Amazing customer service
I bought an oodie and had it a few months but the stitching was falling apart in a few places. I sent an email to them and they were happy to exchange it for me, the customer service was swift and friendly and they helped me to create a returns label as I was having trouble my end. The new one turned up quickly and all is good now! Even though I had a faulty product, it's so comfy and the customer service was amazing so I'd happily by from them again (shout out to Jay and Kaia for the amazing customer service)
January 13, 2026
Unprompted review
Reply from The Oodie
Hi Emma,
Thank you so much for sharing your experience - we really appreciate you taking the time to leave such a kind and thoughtful review. We’re sorry to hear that the stitching on your original Oodie wasn’t up to standard, but we’re so glad our team could help turn things around quickly for you. It’s wonderful to hear that the exchange process was smooth and that the new Oodie arrived promptly and in perfect condition. And thank you for the special shout‑out to Jay and Kaia - they’ll be absolutely delighted to hear your feedback! We’re grateful for your patience, understanding, and willingness to shop with us again, even after receiving a faulty item. 💛✨
Take care,
Steph x
Cooling Sleep Tees for the win.
As someone who is going through perimenopause, their sleep tees have SAVED me. They’re so light to sleep in and cooling. I bought one on a desperate whim, and I’ve since gone back and bought another cooling one and the short pjs for summer. They come within 48 hours and are well packaged. They do have a strange scent when you open them; but I just wash them before I wear them and they’re good to go. Really pleased with them.
February 11, 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for taking the time to share this wonderful feedback! We’re absolutely thrilled to hear that our Cooling Sleep Tees have made such a difference for you, especially during perimenopause, when comfortable, breathable sleepwear can be a total game‑changer. It means a lot to know they’ve helped you sleep better. We’re also glad to hear your orders arrived quickly! Thank you for mentioning the initial scent as well - this can happen occasionally due to the manufacturing and packaging process, and a quick wash is usually all that’s needed, just as you’ve done. We’re so pleased you’re happy with your purchases, and we truly appreciate your support. 💕
Take care,
Steph x
Disappointed
Customer service was not helpful at all and did not answer my question and just sent me a link to return the item. I would have actually liked an answer.
I also feel that spending such an amount on an oodie it would have felt fluffier and warmer. Currently my cheap Primark one is preferable.
February 1, 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you for taking the time to share your feedback - we’re genuinely sorry to hear about your experience. It’s disappointing to learn that our customer service team didn’t provide the clear answer you were looking for. You deserved a direct and helpful response, and we’ll be reviewing this with our team to ensure we communicate more effectively moving forward. Regarding your Oodie, we’re also sorry to hear that it hasn’t met your expectations. Our goal is always to offer products that feel soft, warm, and comforting, and we understand how frustrating it must be if your current one doesn’t feel that way. If you’re still requiring assistance, please reach out to me directly at steph@theoodie.com so I can help to find a solution that works for you. Thank you again for sharing your concerns and honest feedback.
Take care,
Steph x
Bought the friends blanket as a gift
Bought the friends blanket as a gift, recipient loves it, delivery time was less than a fortnight. Came vacuum packed and well wrapped. Would and have buy from again.
December 28, 2025
Unprompted review
Reply from The Oodie
Hi Patrick,
Thank you so much for your lovely review! We’re thrilled to hear that the Friends Blanket made such a great gift and that the recipient loves it. It’s also wonderful to know your delivery arrived within a fortnight and that the packaging met your expectations. We truly appreciate your support, and it means even more to hear that you’d purchase from us again. 💛
Take care,
Steph x
Item was ordered well before Christmas…
Item was ordered well before Christmas as a present for my daughter. Was lost in transit apparently and arrived late January. No compensation
No offer to send replacement
Won’t use again
December 25, 2025
Unprompted review
Reply from The Oodie
Hi Paul,
We’re very sorry to hear about your experience, and we sincerely apologise on behalf of the courier for the delay - especially given that your order was intended as a Christmas gift. As we explained in our email correspondence, your original parcel was unfortunately returned to sender by the courier. Once we received confirmation that this had happened, our team immediately reached out and offered you the choice of either a full refund or a replacement order. You chose to proceed with a replacement, which we organised promptly, and we’re glad to see it has now been safely delivered. We completely understand how disappointing this situation was, and we’re truly sorry for the inconvenience caused. While we couldn’t prevent the courier issue, we did everything possible to resolve the matter quickly once it came to our attention. Thank you for your patience and understanding.
Take care,
Steph x
Love my original Oodie and bought the…
Love my original Oodie and bought the jacket this year. Super comfy!!! Loved it but unfortunately it started falling apart after only two months.
February 9, 2026
Unprompted review
Reply from The Oodie
Hi Lyndsay,
Thank you for your review, and I’m really glad to hear you’ve loved your Oodie Original and your new jacket - but I’m so sorry to hear it has started to come apart after only two months. That’s definitely not the experience we want for you. If this is still unresolved, could you please send through a few photos of the issue to me at steph@theoodie.com? Once I have those, I can look into this for you right away and help arrange the best possible solution. Looking forward to hearing from you so we can get this sorted.
Take care,
Steph x
Lost Oodie
The experience I received from the Oodie company was superb, I first ordered this Oodie for a family members Xmas present but unfortunately it did not arrive - I contacted Oodie just recently and they sorted it out and resent it and my family member received it the next day. 100% customer satisfaction.
February 9, 2026
Unprompted review
Reply from The Oodie
Hi Deborah,
Thank you so much for your wonderful review! We’re thrilled to hear that our team could help get everything sorted and that your family member received their Oodie so quickly. We’re sorry your original parcel didn’t make it in time, but we’re delighted we could turn the experience around for you. Your kind words and 100% satisfaction mean the world to us - thank you for choosing The Oodie! 💛
Take care,
Steph x
Product good company wouldnt price…
Product good company wouldnt price match after paying price 2 to 3.days later it dropped.
January 14, 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you for your review. We’re really glad to hear you’re happy with the product, but we’re truly sorry for the disappointment around the pricing. We completely understand how frustrating it can feel to see an item drop in price shortly after you’ve purchased it. Our team always tries to be transparent with pricing, and the reason we’re unable to honour sale prices before or after a promotion begins or ends is because each promotion has specific terms and conditions. These set timeframes help us run fair and consistent offers for everyone, and we’re not able to apply discounts retroactively once an order has been placed. We know this isn’t the outcome you were hoping for, and we do apologise for any frustration caused. We really appreciate your feedback and hope you continue to enjoy your Oodie item.
Take care,
Steph x
Cannot wait to get into this hug of a…
Cannot wait to get into this hug of a coat when I need to go outside, knowing I will be warm AND dry!
We already have an Oodie each for indoor wear, and then purchased the Outdoor Jackets, which are used by all of us (three adult daughters and me). I then saw one of the new upgraded Outdoor Jackets on sale, the Steel Blue colourway, and leapt at the opportunity, as I couldn't have justified purchasing another coat otherwise.
I am so glad I did! This is a noticeable upgrade, and is a total joy to wear. Warm, waterproof, massive hood and pockets, and makes me smile every time I know I need to go outside, which is a total 180 on just about every other coat I have ever had.
Highly recommend :)
P.S. Have been looking for an opportunity to review this, as I have been so happy with it!
February 6, 2026
Unprompted review
Reply from The Oodie
Hi Jane,
Thank you so much for sharing this beautiful review - it absolutely made our day! We’re thrilled to hear that your new upgraded Outdoor Jacket has been such a joy to wear, and that it’s helping you feel warm, dry, and ready for the outdoors. It’s wonderful to know your whole family are enjoying their Oodie goodies! Thank you for the high recommendation, and for taking the time to leave a review you’ve been excited to share. We appreciate you so much! 💙
Take care,
Steph x
Sleep tee addiction
I was given a sleep tee for Christmas I know own 10 boys have 3 each and my husband has warming pants and 2 cooling sleeping tees
December 24, 2025
Unprompted review
Reply from The Oodie
Hi Kylie,
Wow - a Sleep Tee family! We absolutely love hearing this. It’s amazing to know that your one Christmas gift has turned into 10 sleep tees, plus some other Oodie goodies! Thank you so much for your loyalty and for sharing the Oodie love with your boys and husband. We’re thrilled that our sleepwear has become such a staple in your home.💛
Take care,
Steph x
Customer service.
Took delivery of my fourth Oodie. Unfortunately sent wrong item this time but I'm still giving 5 stars because of the promptness with which they sorted the issue.
January 9, 2026
Unprompted review
Reply from The Oodie
Hi Peter,
Thank you so much for your review! We’re really sorry to hear you received the wrong item this time - that’s not the experience we want for our customers, especially someone who’s already purchased multiple Oodies from us. That said, we truly appreciate your understanding and the kind recognition of our team’s prompt resolution. It means a lot to us that you still chose to leave a 5‑star review despite the hiccup. Thank you again for your continued support. ✨
Take care,
Steph x
The worst purchase I have ever made
The worst purchase I have ever made. Sent wrong item, robotic customer service, and slow turnaround. Cheaply made item. Will never buy again.
January 20, 2026
Unprompted review
Reply from The Oodie
Hi Mat,
We're very sorry to hear about your experience - this is absolutely not the standard we aim to deliver. Receiving the wrong item, experiencing delays, and feeling like you’re speaking with “robotic” customer service is understandably frustrating, and we apologise sincerely for the inconvenience this has caused. I'd really like the chance to look into what happened with your order and make things right. If you’re open to it, please reach out to me directly at steph@theoodie.com with your order number so I can review this in more detail and arrange a proper resolution. Your feedback is incredibly important to us, and we appreciate you taking the time to share it. We hope we can turn this around for you.
Take care,
Steph x
Very disappointed!
I bought a sleep tee after reading some good reviews. To say I am disappointed is an understatement. Firstly I’d read that they were comfortable and temperature regulating. In my circumstance this couldn’t be further from the truth. It is so large I constantly wake through the night because I get tangled up in it! It’s fine for sitting around in but not for sleeping. Also the pilling is horrendous, the whole thing is covered. Once washed it takes a long time to dry naturally as they are not tumble dry. Considering the price, the sleep tee is definitely not worth the money. I certainly won’t purchase from Oodie again.
February 4, 2026
Unprompted review
Reply from The Oodie
Hi Susan,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your Sleep Tee hasn’t lived up to expectations. This definitely isn’t the experience we want for our customers, and we completely understand how disappointing this would feel - especially after reading positive reviews and expecting something comfortable for a good night’s sleep. The Sleep Tee is designed to be oversized and breathable, but it sounds like this particular one hasn’t been comfortable for you, and the level of pilling you’ve described is certainly not normal for our standards. We’d really like to take a closer look into this for you. If you’re open to it, could you please reach out to me at steph@theoodie.com with your order details and some photos of your Sleep Tee? I'll be more than happy to review this further and offer the best possible solution. Again, we sincerely apologise for the disappointment caused, and we appreciate you giving us the chance to improve your experience.
Take care,
Steph x
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