Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Products great, really pleased when eventually received after 2 weeks. Took 3 emails (all replied to quickly but first two I felt told don’t worry wait another few days) The 3rd email after 12 days... See more
Company replied
The cooling PJs are lovely. Unfortunately I was not sent the correct order, initially I was sent a random nightdress instead of the pyjamas trousers. Customer Service were very prompt to reply whe... See more
Company replied
I left oodie a positive review many years ago but I’m now really disappointed by the decline in quality! I received an oodie dressing gown for Xmas, which are pretty expensive, and within 2 weeks the... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.6
Average
37K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with my orders
I have ordered a few times from The Oodie, and I have never been disappointed. I find their oodies, onesies and coats good quality, very warm, comfortable and with nice designs. I received my order in a few days. The oodies are well packed, and I have never had a problem with a damaged item. I do recommend their products
January 20, 2026
Unprompted review
Reply from The Oodie
Hi Despina,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you’ve had consistently great experiences with us and that you’re loving the quality, warmth, and comfort of your Oodies, Onesies and Jackets. It’s also great to hear that your orders have arrived quickly and well‑packed each time - and that you’ve never had an issue with damaged items. That’s exactly the experience we aim to deliver. We really appreciate your recommendation and your continued support. 🩵
Take care,
Steph x
Fabulous coats
Fabulous coats, its like being hugged by a duvet. Just bought my sister one so thats my third coat purchase.
January 2, 2026
Unprompted review
Reply from The Oodie
Hi Jay,
Thank you so much for your amazing review! We’re thrilled to hear you’re loving your Oodie goodies. And wow, a third purchase! That’s such a wonderful compliment, and we’re sure your sister will adore hers just as much. We really appreciate your support - enjoy all the cosy comfort! 💕
Take care,
Steph x
Ok if you don't have a query
I've bought a fair few oodies and had a good experience, but my latest experience has tarnished the reputation I gave Oodie.
When it came to me actually having a problem, namely that I received a damaged product, they either have the worst customer care team or they're using AI to respond to emails, as I went in circles for a while receiving the same reply.
When I eventually got through to a person, their response then completely contradicted the suspected AI responses.
December 31, 2025
Unprompted review
Reply from The Oodie
Hi Jay,
Thank you for taking the time to share your experience, and I’m truly sorry to hear how frustrating it was trying to get support after receiving a damaged product. That definitely isn’t the experience we want for our customers, and I completely understand how this would impact the trust you previously had in us. I’m glad to hear you were eventually able to reach someone, though I apologise for the confusion and contradictory information you received along the way - that’s not the level of clarity or care we aim to provide. If for any reason your issue hasn’t been fully resolved, please feel free to contact me directly at steph@theoodie.com so I can help ensure everything is sorted properly. Thank you again for your feedback - it’s genuinely appreciated and helps us improve.
Take care,
Steph x
Absolutely incredible jammies and the…
Absolutely incredible jammies and the softest ,fluffiest dressing gown i Absolutely love the large pockets and the elasticated cuffs
January 26, 2026
Unprompted review
Reply from The Oodie
Hi Laura,
Thank you so much for your lovely review! We’re absolutely thrilled to hear that you’re loving your PJs and Dressing Gown. The big pockets and elasticated cuffs are some of our favourite features too, so it’s great to hear they’re hitting the mark for you! We really appreciate you taking the time to share your experience - enjoy all the comfort and cosiness! 💛
Take care,
Steph x
Faulty cloud pants/disappointed
Bought cloud pants for my daughter Xmas present for her to open on Xmas day, to find there was great big hole at the front of them,
I’m guessing faulty stitching, so we had to wait and get them exchanged which they did promptly after waiting weeks for the original to be delivered and couldn’t even wear Xmas time .. disappointed
December 25, 2025
Unprompted review
Reply from The Oodie
Hi Ali,
I’m so sorry to hear that the Cloud Pants arrived with a fault - especially when they were meant to be a Christmas gift. I can only imagine how disappointing that must have been after waiting so long for the original delivery and then not being able to enjoy them on Christmas Day. I’m glad to hear the exchange was processed promptly, but I completely understand why the overall experience left you feeling let down. We truly appreciate you taking the time to share this feedback, and we’re very sorry for the inconvenience caused.
Take care,
Steph x
Super Soft - Shame about the designs
Purchased two Pokemon items, an Oodie and a nightie.
They turned within the expected delivery window, and Royal Mail delivered to the requested place so our parcel was delivered safely whilst we were out
Both items are very soft, and the oodie has some weight to it which makes it comfy.
The drawback really is the pattern matching- there is NONE! I appreciate that these are mass produced, but it is very disappointing as overall the product is very good, but when I have a deformed Vaporeon on my arm where the seam meets and it has a tail coming out of its head its pretty annoying. It would be much less noticeable if the print was smaller, but as each design is approximately hand sized its really obvious. Both products are like this and at every seam point, the collars, the pocket on the Oodie and the cuffs on the nightie. I would expect better for something this expensive
January 16, 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for taking the time to share your feedback. I’m really glad to hear that your items arrived safely and that you’re enjoying the softness and comfort, but I’m truly sorry to learn that the pattern alignment on your Pokémon pieces has left you disappointed. I completely understand how noticeable print placement can be, especially with larger character designs. While the alignment of patterns can vary due to the way the fabric is printed and cut during mass production, I appreciate how this can impact the overall look for some customers. Because this variation is a natural part of the manufacturing process and not considered a product fault, there unfortunately isn’t much we’re able to do in this situation. That said, your feedback is incredibly valuable, and I’ll make sure it’s passed along to the relevant team - especially as design scale and placement are areas we continually review for future improvements. Thank you again for sharing your experience, and I’m sorry that this aspect of your items didn’t meet your expectations. Your input genuinely helps us do better.
Take care,
Steph x
All these comments about delivery stop…
All these comments about delivery stop blaming businesses as itas not their fault its the shipping companies and businesses then cop the blame .Every business these days gets the blame for shipping companies they oush the blame . Use common sense !1
January 1, 2026
Unprompted review
Reply from The Oodie
Hi David,
Thank you so much for sharing your thoughts - we really appreciate your understanding. You’re absolutely right that delivery delays are often due to the courier’s network rather than the business itself, and it means a lot when customers recognise that. At the same time, we always want to support our customers as best we can, even when the issue is outside our direct control. So while shipping partners play a huge role, we still take responsibility for helping track, follow up, and resolve delivery concerns wherever possible. Thank you again for your comment - it’s great to see such a fair and considerate perspective.
Take care,
Steph x
Rubbish quality
Quality of the dressing gown is a bit rubbish for the price.
Just keeps having threads come loose constantly.
Definitely wouldn’t recommend for the price
November 26, 2025
Unprompted review
Reply from The Oodie
Hi Harriet,
I’m really sorry to hear that you’re experiencing issues with loose threads on your Dressing Gown - that’s definitely not the quality we expect, especially for the price you paid. I completely understand how disappointing this would be. I’d really like to look into this for you and see what we can do to make it right. Could you please email us with some photos of the issue so we can assess what’s going on and help resolve it as quickly as possible? Please send the photos to steph@theoodie.com. Thanks so much for bringing this to our attention - we’re here to help and want to ensure you receive an item you love.
Take care,
Steph x
So slow
I returned a faulty item at the beginning of November and have still not had my refund dispite them confirming they have the item.
Terrible customer service!
January 23, 2026
Unprompted review
Reply from The Oodie
Hi Sammy,
I'm really sorry to hear about your experience, and I completely understand how frustrating it must be to still be waiting on your refund after returning a faulty item. This definitely isn’t the level of service we aim to provide. I’d love to look into this for you as a priority. Could you please email me directly with your order details so I can investigate what has happened and get this resolved for you as soon as possible? Please email me at steph@theoodie.com. Thank you, and again, I’m very sorry for the inconvenience caused. I’m here to help get this sorted quickly for you.
Take care,
Steph x
Absolutely horrible company and…
Absolutely horrible company and customer service. I had placed an order January 11th. On January 13th it was picked up and taken to a UPS warehouse for shipping. I assumed it would ship that afternoon or the following morning but nope. UPS apparently lost the package and no updates to the tracking have been made since then and it is now January 22nd. I blame The Oodie for using UPS in the first place, the worst courier company in the WORLD! They just have to use the cheapest possible shipping service instead of using USPS, FedEx or partnering with Amazon. But because of greed they choose the cheapest possible option to ship their products which in the end ends with more product loss for them so you’d think they’d wise up and choose a different courier service after this, but nope. Their response to my complaint was to just send another package with UPS again and see if this time it actually made it. Didn’t even offer express shipping or anything just “we’ll send you another one”. No thanks, I’ll just purchase something for half the price and will arrive in two days through Amazon.
January 22, 2026
Unprompted review
Reply from The Oodie
Hi Juan,
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and inconvenience caused by this situation. We completely understand how disappointing it is when a parcel fails to move through the postal system. In this case, the delay was due to UPS misplacing the parcel after collection, which unfortunately is something outside of our direct control. As soon as this became clear, our team worked to resolve the issue promptly and issued you a full refund for your order so you weren’t left out of pocket. I’m very sorry that this situation caused such a negative impression of our service, as the order itself was dispatched correctly and on time from our side. I also want to reassure you that we take courier performance seriously. While this experience was understandably frustrating, UPS has historically been a reliable and consistent delivery partner for the majority of our customers, which is why we continue to work with them. That said, we recognise that no courier is perfect, and isolated incidents like this are deeply unfortunate. Again, I’m very sorry that this happened and that your experience wasn’t what it should have been.
Take care,
Steph x
Awful customer service
Nina the RESOLUTION SPECIALIST is a bit special in the way she treats customers. We bought a weighted blanket and by the time it arrived they reduced the price. Naturally we asked for a refund of the 40% discount but Nina told us it can't be done unless we send the blanket back with £3.99 postage cost and then reorder the same blanket with 40% discount. This makes sense only to Nina as we could simply keep the blanked and have the 40% discount less the £3.99 she seems to be so worried about. That way we do not waste our and Nina's time, not to mention the proccess of posting, waiting for a collection, waiting for a delivery amd waiting for a refund, then waiting for a delivery of new / the same blanket. Seriously... they do not use common sense and somehow Nina takes joy in being difficult and complicating things. Avoid this company, they do not like helping customers and do not care about their reputation. Once they grab your money, you are on your own. We will still get our money back but to Nina's amusement- the hard way.
January 21, 2026
Unprompted review
Reply from The Oodie
Hi Andy,
Thank you for taking the time to share your feedback, and I’m really sorry to hear you were left feeling frustrated by your recent experience. We understand how disappointing it can be to see an item reduced shortly after placing an order, and we completely appreciate why you reached out to request a price adjustment. To clarify, our customer service agent, Nina, was following our standard policy, which applies to all promotions. Sale prices can only be honoured during the advertised promotional period, and unfortunately we are unable to retrospectively apply discounts to orders placed before a sale begins or after it ends. This is because promotional pricing is time‑limited and only valid for purchases made within those sale dates. For this reason, the only way to receive a lower sale price is to return the original order for a refund and then repurchase the item at the promotional rate. We understand that this process may feel inconvenient, and I’m genuinely sorry for that. However, it ensures fairness and consistency for all customers, as promotions cannot be manually adjusted on past orders. Returning and repurchasing is the only method that allows us to honour the sale price correctly and in line with how our system processes discounts and inventory. That said, I’m glad you reached out to share your thoughts, and I truly appreciate the opportunity to clarify this for you. If you would like me to personally review your order and see what further assistance I can offer, please feel free to contact me at steph@theoodie.com - I’m more than happy to help. Thank you again for your feedback.
Take care,
Steph x
I should have looked here b4 ordering
I should have looked here b4 placing an order - ordered a blanket for my autistic son- next day delivery declined so gift was late for his birthday nevertheless he loved it. Hubby wanted one too so went to order and noticed price was much lower - asked for a partial refund for the one ordered 2 days ago but beyond the realm of possibility and they would rather I return the item paid the postage fee and reorder again- is this a real company or someone working from their basement taking a mickey??? So disappointed
January 21, 2026
Unprompted review
Reply from The Oodie
Hi Mozi,
Thank you for sharing this. We understand how frustrating it can be to see a promotion begin shortly after placing an order. While we aim to be as fair as possible, we’re unfortunately unable to apply sale pricing or partial refunds to orders placed before a promotion starts. This is outlined in our Terms & Conditions and applied consistently to all customers. We do offer change-of-mind returns within our returns window, allowing customers to return an item and reorder at the promotional price if they choose. We appreciate this isn’t always the most convenient option, but it’s the only way we’re able to honour sale pricing once it’s live. Our policies are in place to ensure fairness for all of our customers globally. We’re sorry the overall experience left you feeling disappointed - this is never our intention. Thanks again for your honest feedback.
Take care,
Steph x
The new loungewear is lovely to wear…
The new loungewear is lovely to wear but bel an xxs size and none of there loungewear tops fit they are so so short they don’t even go to my waist. I brought one in every size very disappointing that not one fits. I brought s-m trousers and they fit ideally a bit longer but just fit and live wearing them etc. I also brought the pink squidge games and the materials are my ch thinner than previous onesies. Thankfully I got in the sale or I would of returned cause the qaulity next to the original ones is awful
January 21, 2026
Unprompted review
Reply from The Oodie
Hi Catherine,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your disappointing experience with the sizing of your Oodie goodies. We never want our customers to feel let down by sizing or quality, especially when you’ve purchased multiple items hoping to find the right fit. I completely understand your frustration with the loungewear tops being too short. Your comments are really valuable, and I’ll make sure they’re passed on to our product team so we can reassess the fit and length across the range. I’m also glad to hear the S–M trousers fit you well, even if you’d prefer a little more length. I’m equally sorry to hear that the Squid Games Onesie felt thinner compared to previous designs you’ve owned. This shouldn’t be the case, and we’d really like the chance to look into this for you to make sure everything meets our quality standards. As your order details aren’t linked to the review, could you please email me directly at steph@theoodie.com with your order number? I’d be more than happy to review this properly and help arrange a fair resolution. Thank you again for your honest feedback.
Take care,
Steph x
Quality is not up to par
I bought an Oodie years ago. Recently, I bought a new Oodie to replace the old one as it was aging. The Oodie that arrived was vastly different. It was much thinner, much less fluffy, and after a few months of usage - rips have appeared along internal seams throughout the Oodie. I am not satisfied with the decrease in quality and it doesn't make sense why the prices have remained the same, yet the quality that justified the prices has decreased. It appears the off brand versions may now be a better choice.
January 21, 2026
Unprompted review
Reply from The Oodie
Hi Max,
Thank you for taking the time to share your experience, and I’m really sorry to hear that your recent Oodie hasn’t matched the quality of the one you purchased years ago. That’s certainly not the experience we want for our customers, and I understand how disappointing it must be to notice differences in thickness, fluffiness, and durability. Seam issues and tearing after only a few months of use definitely shouldn’t be happening, and we’d really like the chance to look into this properly for you. As your order details aren’t linked to this review, could you please email me directly at steph@theoodie.com with your order number and some photos of the quality issues? I’ll be more than happy to review this for you and help find a fair and suitable resolution. Thank you again for bringing this to our attention.
Take care,
Steph x
Average
Delivery 1 - lost.
Delivery 2 - wrong design
Delivery 3 - finally correct
Like the product not so happy it took 3 attempts to get it.
January 19, 2026
Unprompted review
Reply from The Oodie
Hi David,
Thank you for taking the time to share your experience, and we’re really sorry that it took three attempts to get the correct item to you. Having the first delivery lost and the second arrive with the wrong design is understandably frustrating, and it’s certainly not the smooth experience we aim to provide. We’re glad the correct item finally reached you, and we appreciate your patience throughout the process. We’re also happy to hear you’re enjoying the product itself - but we absolutely understand why the journey to get there left you disappointed. Thank you again for your feedback. We’ll continue working hard to improve our delivery accuracy and reliability.
Take care,
Steph x
I love my Oodie coat
I love my Oodie coat, I took a gamble brought in the sale one size only. Its massive but oh so warm and light. Worn for watching my 15 year old play football, im all smug and warm. Added bonus its a spurs one.
January 10, 2026
Unprompted review
Reply from The Oodie
Hi Clare,
Thank you so much for your lovely review! We’re delighted to hear how much you’re loving your Oodie item! Even though you took a gamble with the one‑size‑only sale option, it’s great to know the oversized fit is keeping you super warm and still feeling nice and light. Thank you again for sharing your experience - we’re so glad you’re enjoying it! 💕
Take care,
Steph x
Bought oodie dressing gown for my wife
Bought oodie dressing gown for my wife. It seems every wanted one, when they saw hers. Have bought 4 in total, they all enjoy their dressing gowns. Im impressed with the delivery. What else can I say, 4 happy people and 1 happy purchaser.
January 12, 2026
Unprompted review
Reply from The Oodie
Hi David,
Thank you so much for your lovely review! We’re thrilled to hear that your wife loved her dressing gown - and even more delighted that it sparked so much interest you ended up buying four in total! It’s wonderful to know that everyone is enjoying theirs and that the delivery experience impressed you as well. It truly means a lot to us to have four happy recipients and one very happy purchaser. Thank you for choosing The Oodie and for sharing such positive feedback! 💛
Take care,
Steph x
Oodie let down someone I recommended them to but have now rectified the problem
UPDATE:
Steph from The Oodie reached out in response to this review and has been amazing. The automated help system on the website is dreadful but once we were dealing with an actual person, the mistake was quickly rectified. Steph quite honestly could not have done more. As a result, I've edited the rating I originally gave. I won't give a 5 star review because I believe this should not have happened but Steph did everything possible to resolve the problem quickly and with a minimum of hassle, so I believe 4 stars are deserved. Thank you Steph.
Original review:
I have three Oodies. One arrived with an incompletely stitched cuff so there was a big hole, but I repaired that as it was less hassle than returning for a replacement. Otherwise, I had been happy with the speed of delivery and the quality of the products.
However, I recommended Oodies to my mother, who recently ordered one for herself and I am embarrassed because she received her order today and the wrong item has been supplied. Rather than the lilac animal print design she ordered, she has been sent a plain pink Oodie.
Worse, having contacted Oodie about correcting this mistake, she found their customer service and returns process, even when THEY MADE THE MISTAKE to be very poor.
She's been told she must start the returns process via their portal and wait a few weeks until they either send the right item or provide a refund. The item she ordered is still showing as in stock on their site at the moment but apparently she has no way of knowing if she'll get it, or "in a few weeks" find she gets a refund instead.
They were fast enough to take her payment and have utterly failed to provide either what was ordered, or appropriate customer service. I am embarrassed that I recommended them and I certainly won't be making that mistake again.
Unless this mistake is sorted out to my mother's complete satisfaction, and a lot faster than "a few weeks", I will also not be buying anything else from Oodie.
Mum needs the Oodie during the current cold weather and "in a few weeks" as the weather begins to warm up, she'll have much less need of it. I've suggested she returns the wrong item for a refund and borrows one of my Oodies temporarily. Then next winter she can take her business to a more reliable company with a better customer service ethic.
Really, Oodie, mistakes happen but it's how companies handle them that speaks loudest and you have repeatedly dropped the ball. Do better.
Edit: I've seen your response, thank you Steph. One of us will be in touch today.
January 19, 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you for taking the time to share such detailed feedback, and I’m truly sorry to hear about both the stitching issue on your own Oodie and, more importantly, the experience your Mum has had with her recent order. Receiving the wrong item is frustrating enough, but feeling unsupported during the process is absolutely not the standard we want for any customer - and I completely understand why you’re disappointed, especially after recommending us. I would really like the opportunity to look into this properly and make sure your Mum receives a fair and prompt resolution. If you or your Mum could please contact me directly at steph@theoodie.com with her order details, I’ll personally review the situation and work to get this sorted quickly for her. Thank you again for bringing this to our attention - I would genuinely like to help make this right for your Mum.
Take care,
Steph x
Decent goods and fast cervice
Decent goods and fast cervice, got the very oodie for my friend in Ireland as well, she is very happy, thank you so much !
January 7, 2026
Unprompted review
Reply from The Oodie
Hi Madina,
Thank you so much for your lovely review! We’re really glad to hear you’re happy with your Oodie and that your friend in Ireland is loving hers as well - that absolutely makes our day. It’s wonderful to know everything arrived quickly and that both of you are enjoying the comfort and quality. Thank you for choosing The Oodie and for spreading the cosiness! 💕
Take care,
Steph x
Soft and warm
Soft and warm. I could only get the extra extra large because all the tiny ones had been sold and as I am tiny, it is absolutely massive but I adore it I can wrap it twice around me! I have the dressing gown version.
I have the pale blue duck egg and the color is just as advertised.
The sleeves have cuffs which is very nice because you can pull them up to do washing up etc.
The belt is vast and goes around twice but I might cut that down.
It's arrived in good time ,I actually bought two, one before Christmas and managed to get another one afterwards as I am going to be in hospital a bit.
I would have loved if the length was to the ground but it's calf length and as it's so warm my legs feel a bit cold but I have bought some leg warmers.
A really lovely good quality product xx
January 19, 2026
Unprompted review
Reply from The Oodie
Hi Annabelle,
Thank you so much for your lovely and detailed review - we’re really happy to hear how much you’re enjoying your dressing gown. It’s wonderful to hear that even though you needed to size up due to stock availability, you’re absolutely loving the oversized fit and how cosy it feels wrapped around you. We also love that the cuffed sleeves are proving practical for daily tasks - they’re one of our favourite features too! Thank you as well for your feedback about the length and the belt. We completely understand your perspective, and feedback like yours helps us continue to improve and explore adjustments for future designs. Most importantly, we hope your upcoming hospital stay goes as smoothly and comfortably as possible. We’re really glad your Oodie goodies will be keeping you warm and cosy during that time. Thank you again for your kind words - we truly appreciate it. Wishing you warmth, comfort, and a speedy recovery. 💖
Take care,
Steph x
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