Great first experience. Ordered x3 lots of eye drops as better priced than high street pharmacies. I incorrectly added the wrong delivery address so the item was delivered to my old house and got retu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... See more
Company replied
Brilliant service! When ordering my lenses, I accidentally put in the wrong delivery address due to Apple Pay pre filling the information. I contacted the company through a message and within an hour... See more
Company replied
I had a great experience with theopticalstore.co.uk. They offered the best price I could find online, which was a big plus. My order actually arrived a day earlier than expected, which was a nice... See more
Company replied
Company details
Written by the company
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Contact info
4.9
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from this company
Excellent service from this company, they are helpful and went the extra mile to get my lenses to me earlier, in order to meet my going on holiday deadline. I'm so pleased and will definitely buy from them again. All very much appreciated. Thank you.
May 28, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the lovely review, John! We know the pre-holiday lens panic is real, so we’re really glad we could help get them to you in time. Really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Optical Store are ACE
Once again The Optical Store came up trumps, price of contacts was the cheapest by far on-line and delivery was very quick. Ordering was easy and website easy to navigate. They are an ace company well done folks.
May 25, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the lovely review Steve! We’re really glad you found our prices competitive and the delivery quick once again. “Ace company” definitely made us smile. Thanks again for the support - we look forward to welcoming you back to The Optical Store again soon!
Great Bale and very fast service
Cheapest prices I could find which were transparent and included delivery. Amazed to see it arrive the next day. Great service 👌😁
May 26, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for choosing The Optical Store, Simon! We always aim to offer transparent pricing with fast, reliable delivery, so it’s fantastic to hear you had such a positive experience. We look forward to welcoming you back again soon!
Very good
Good price, fast delivery and amazing customer service! Couldn’t be happier :)
May 14, 2026
Unprompted review
Reply from The Optical Store
Thank you for your kind words, Andi! We really appreciate your feedback and we’re glad to hear you’re happy with our service. We look forward to welcoming you back to The Optical Store again soon!
Excellent product
Excellent product, excellent delivery time. 4 stars only because the 10% off your first order code is only for some products. Which ironically you'd need glasses for to see on the website.
May 23, 2026
Unprompted review
Reply from The Optical Store
Thank you for the lovely review, Scott! We’re really pleased you were happy with your product and delivery speed.
The promo terms are stated on the website, but as an optical retailer we probably should’ve anticipated the small print joke - thanks for keeping us grounded. We look forward to welcoming you back to The Optical Store again soon!
Great choice of lenses at really good…
Great choice of lenses at really good prices and shipping was quicker than expected, the best online lens supplier I've found!
April 1, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the lovely feedback! We’re delighted you were happy with both the range of contact lenses available and the speed of delivery. Your support and recommendation genuinely means a lot to all of us at The Optical Store. We look forward to welcoming you back again soon!
I ordered my lenses in the morning and…
I ordered my lenses in the morning and they arrived the next day. Fantastic service and an easy site to navigate
May 23, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the kind words, Stuart! We’re delighted your lenses arrived so quickly and that you found the website easy to navigate. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
I compared prices and the optical store…
I compared prices and the optical store had the cheapest price for the contact lenses I wanted. Ordered 18/05 at night and the order got processed 24 hours later.
Received today 21/05 by Royal Mail. So overall 3 business days. Great. Would purchase again
May 21, 2026
Unprompted review
Reply from The Optical Store
Thank you so much for the fantastic review! We’re glad you found us competitively priced and that your contact lenses arrived quickly and smoothly. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Very easy to order
Very easy to order . No hassle . Came within 2 days . Good price . Would definitely recommend and will be re ordering from them again
May 19, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the kind words, Helen! We’re delighted your order arrived quickly and that you were happy with the value and service - your support genuinely means a lot to us. We look forward to welcoming you back to The Optical Store again soon!
First time ordering & very impressed
First time ordering & very impressed. Excellent price & the quickest free delivery. My sunglasses arrived pristine & so gorgeous. Very happy!
May 19, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the fantastic feedback! We’re really pleased you found our pricing competitive, and that your sunglasses arrived perfectly - we hope you enjoy showing them off! We appreciate your support and we hope to see you back again at The Optical Store soon!
Epic!
Delivery was SUPER QUICK and they were also the cheapest compared to highstreet competitors. Well packaged and superb communication with logistics.
Will definitely be buying again, well done!
May 16, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the lovely feedback, Imran! We’re really pleased you found us competitively priced compared to the high street and that your order arrived so quickly. It’s great to hear the communication and packaging hit the mark too. We look forward to welcoming you back to The Optical Store again soon!
Best price, and the lens were here the next day!
Ordered precision 1 disposable lens. The optical store was offering the best price (by far).
Really needed the lenses quite quickly as I stupidly ran out of stock, lucky the whole purchase was smooth and the lenses arrived the next day.
Absolute pleasure when everything goes so smoothly with a merchant you try for the first time. I’ll defo be back!
May 14, 2026
Unprompted review
Reply from The Optical Store
Thank you so much for the fantastic review, Hussein! Running out of contact lenses is never ideal, so we’re glad we could get your Precision1 lenses to you so quickly. Delighted your first experience with The Optical Store was smooth from start to finish - we look forward to welcoming you back again soon!
Excellent Service
Excellent Service. Received my Ray Ban Bill which are perfect and at the best online price available with free delivery within 24 hours of order via RM tracked.
A truly outstanding online experience.
May 15, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for the lovely feedback! We’re really pleased you found your Ray-Ban sunglasses at a competitive price, and that your order arrived so quickly. Your support genuinely means a lot to us and we look forward to welcoming you back to The Optical Store again soon!
Very Pleased
Just used The Optical Store for the first time and all worked very well. Ordering was easy and delivered in 4 days which is good. I intend to continue using in the future.
May 15, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for taking the time to leave a review, Nick! We’re delighted your first experience with us went well, and that you found the ordering process simple with quick delivery too. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Best found so far
Cheaper online.
Good telephone assistance.
Effective email replies.
Fast delivery.
May 15, 2026
Unprompted review
Reply from The Optical Store
Thank you for taking the time to leave us a review, Josephine. We're glad you found our customer service efficient and that your order was delivered promptly. We look forward to welcoming you back to The Optical Store again soon!
Very prompt service.
May 15, 2026
Unprompted review
Reply from The Optical Store
Thank you for taking the time to leave us a review, Margaret. We look forward to welcoming you back to The Optical Store again soon!
Fantastic customer service and very…
Fantastic customer service and very efficient! Thank you
May 12, 2026
Unprompted review
Reply from The Optical Store
Thank you for taking the time to leave us a review, Toni! We appreciate your kind words and we look forward to welcoming you back to The Optical Store again soon!
Extremely good Customer service and support
Extremely good prices, great customer service and fast delivery & order processing.
The only downside of my transaction was that one of my contacts were cancelled automatically because of a selection error on the website, and so I ordered a non-existent prescription; I would have preferred to be able to choose a replacement and pay the difference or another outcome.
Otherwise, excellent service, especially the customer support. They are extremely active.
May 12, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for taking the time to leave such detailed feedback, Mohammad. We’re delighted you were happy with the pricing, speed of service, and support from our team. We also appreciate the feedback regarding the unavailable prescription option on the website - that’s really useful insight for us as we continue improving the customer experience. We look forward to welcoming you back to The Optical Store again soon!
Hassle free and reliable service
Always prompt delivery and reliable. I'm a repeat customer and very pleased with the orders I have placed with The Optical Store.
Once I made a mistake and contacted customer service to amend the order, it was rapidly resolved and my order (correct one) was delivered as expected.
Completely hassle free!
Competitive prices, excellent customer service. Rare qualities in an online service.
February 11, 2026
Unprompted review
Reply from The Optical Store
Thank you so much for taking the time to leave such thoughtful feedback. We’re delighted you’ve continued to have positive experiences with The Optical Store. Your loyalty and support genuinely means the world to all of us here. We look forward to welcoming you back again soon!
Ordered and delivered super fast…
Ordered and delivered super fast basically next day. I’m a repeat customer and have purchased from The Optical Store in June 2025. They were a few days slower back then but have definitely learned and improved on their packing and shipping processes. Very happy and will buy from them. The prices were very competitive.
May 8, 2026
Unprompted review
Reply from The Optical Store
Thanks so much for your continued support and for taking the time to share such thoughtful feedback, Rachel. We’re always working behind the scenes to improve our service, so it’s genuinely great to hear you’ve noticed a difference between now and 1 year ago. Thanks again for your loyalty and we look forward to welcoming you back to The Optical Store again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.