The Orchard Reviews 

177
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and professional during their store visits, making every interaction pleasant. Consumers often mention that team members go above and beyond to ensure complete satisfaction with every single purchase. The delivery and assembly service is also highly appreciated, with dedicated teams arriving promptly and handling heavy items efficiently. Buyers are consistently delighted with the exceptional quality of the furniture and the remarkably smooth purchasing process overall. People note that homes are left spotless, as all packaging materials are neatly removed once the setup is finished.

What people talk about most

Staff

Clients share satisfaction regarding the staff, frequently highlighting the exceptional professionalism,... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly and right... See more

Service

Reviewers highlight positive aspects of service, frequently expressing great satisfaction with the prompt... See more

Product

Consumers find the product to be of amazing quality, describing their purchases as beautiful and divine... See more

Quality

Users describe positive interactions with quality, expressing delight over stunning furniture pieces and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought lovely garden furniture from Orchard Garden Center we had a very positive experience with a member of the sales staff Today Sean & Elvis delivered & assembled our furniture they... See more

Company replied

Rated 5 out of 5 stars

I had a great experience today at this café. From the moment we walked in, every staff member greeted us with warm smiles and made sure we were comfortably seated. Our order was taken promptly... See more

Company replied

Rated 5 out of 5 stars

Everything was 100%, the delivery lads - Sean and Elvis could not have been more friendly and helpful, arrived on exact time and day as notified, brought the furniture it, unpacked and assembled... See more

Company replied

Rated 5 out of 5 stars

Fantastic staff in store, Denise and Ciara were both fantastic to deal with. Great Communication and so helpful. The delivery men were brilliant, they helped me unbox the order and took the cardboard... See more

Company replied


Company details

  1. Garden Center
  2. also in
  3. Cafe
  4. Furniture Store
  5. Pet Store

Written by the company

Today, visiting Orchard means a great day out. This shopping heaven for homes and gardens! Packed to the rafters with the finest furniture and top quality accessories from all over the world, as well as a truly stunning selection of plants.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(177)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service in the…

Excellent customer service in the Garden Centre and a high quality wooden garden bench delivered promptly, installed and assembled efficiently by Sean and Elvis. Will return to the Orchard for future purchases. Well done!

June 11, 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your lovely review! We're delighted to hear you're happy with your new garden bench and the service you received.

Sean and Elvis will be pleased to hear your kind feedback. We really appreciate your support and look forward to welcoming you back to The Orchard again soon.

Thanks again!

Rated 5 out of 5 stars

Garden furniture

I recently bought lovely garden furniture from Orchard Garden Center we had a very positive experience with a member of the sales staff
Today Sean & Elvis delivered & assembled our furniture they were very friendly & professional highly recommend them
Well done lads
Helena, Swords

June 5, 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for taking the time to leave such a lovely review. We're delighted to hear that you had a great experience with our team and that you're pleased with your new garden furniture.

We'll be sure to pass your kind words on to Sean, Elvis & our sales team.

Thank you for your feedback and support. We hope you enjoy your furniture and look forward to welcoming you back to The Orchard in the future.

Rated 5 out of 5 stars

We bought a beautiful bench at The…

We bought a beautiful bench at The Orchard stand at Bloom. The sales person was very helpful and we received our bench today as advised. Delighted with delivery service and in general.

June 3, 2026
Unprompted review
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Reply from The Orchard

Thank you for your kind review. We're delighted to hear that you had such a positive experience with us at Bloom and that you're pleased with your new bench.

We really appreciate your support and your kind feedback. We'll be sure to pass your kind words on to our team.

Thank you again!

Rated 5 out of 5 stars

Fabulous furniture / great delivery service.

Had seen a gorgeous piece of furniture in Orchard and was delighted to get it on sale recently. Joanne was extremely helpful in arranging the order and the delivery service team was excellent. Sean & Elvis called in advance to confirm delivery time, and were courteous, and efficient throughout. Everything was handled very professionally and I was very happy with the service.

May 21, 2026
Unprompted review
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Reply from The Orchard

Thank you so much for your wonderful review. We're delighted to hear that you're happy with your new furniture and that you were able to get the piece you had your eye on.

It's great to hear Joanne was able to help make the ordering process smooth for you, and that Sean and Elvis provided an efficient delivery service. We'll be sure to pass on your kind words to our team.

We really appreciate your feedback and are so pleased you had such a positive experience with us. Thank you for choosing The Orchard, and we hope to see you again soon.

Rated 5 out of 5 stars

2nd time to buy quality outdoor…

2nd time to buy quality outdoor furniture from the Orchard, the delivery lads were the same as before, they arrived within the time slot assembled the table and took away all the packaging making sure i was happy with everything before they left.
Top class service from 2 sound lads.

May 20, 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your continued support and for taking the time to leave such a lovely review. We're delighted to hear this is your second purchase with us and that you've been happy both times.

It's great to know the delivery team looked after everything for you. We'll be sure to pass your kind words on to them.

We really appreciate your feedback and are glad you've had another positive experience with us. Thanks again for choosing The Orchard, and we hope to see you back again soon.

Rated 5 out of 5 stars

The staff member was informative and…

The staff member was informative and helpful.. The delivery men Sean and Elvis asembled the outdoor furniture were professional and friendly. Excellent.

May 15, 2026
Unprompted review
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Reply from The Orchard

Thank you for your kind review. We're really pleased to hear you found our team helpful and informative and that everything went smoothly for you.

We’ll make sure to pass your kind words on to Sean and Elvis.

Thanks again for taking the time to share your experience and for choosing The Orchard.

Rated 5 out of 5 stars

Punctual and professional

Sean and Elvis, Punctual and professional, job done well!

May 14, 2026
Unprompted review
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Reply from The Orchard

Thank you for your kind review!

We really appreciate your feedback and will be sure to pass your great feedback on to Sean and Elvis. Thanks again for choosing The Orchard, we hope to see you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service, Sean and Elvis arrived promptly and placed our new Barbecue is a very convenient spot.
Very friendly and professional staff.

May 8, 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your lovely review. We're delighted to hear Sean and Elvis arrived promptly and got your new barbecue set up in a convenient spot for you. We’ll be sure to pass your kind words on to them.

Thanks again for your feedback and for choosing The Orchard. We look forward to welcoming you back again soon!

Rated 4 out of 5 stars

Great service

Laura in The Orchard was very friendly and helpful when I was ordering garden furniture. Delivery was due to take about a week but ended up coming within 3 days of the order and was handled very efficiently by the delivery team.

May 3, 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your lovely review. We're delighted to hear you had a friendly and helpful experience when you were placing your order for your garden furniture. We will be sure to pass this feedback on to Laura.

It's great to know your delivery arrived even sooner than expected and that everything was handled efficiently by the delivery team.

We really appreciate your feedback and are glad you had such a positive experience with us at The Orchard.

Rated 5 out of 5 stars

Bought outdoor furniture

Bought outdoor furniture from the Orchard. Denise was very helpful in the shop.
Furniture was delivered by Sean and Elvis who were very nice and helpful, and took the trouble to set up and secure the furniture properly, and took all the packaging. Thank you for you help, E

May 5, 2026
Unprompted review
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Reply from The Orchard

Thank you for your lovely review. We are delighted that you had a positive experience with us from start to finish.

We'll be sure to pass your kind words on to Denise, Sean & Elvis.

We really appreciate your kind feedback and are glad you’re happy with your new furniture. Thanks again for choosing The Orchard.

Rated 5 out of 5 stars

Good

The we’re on time built the piece quickly and cleaned up after. Professional efficient and polite could not ask for more.

May 6, 2026
Unprompted review
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Reply from The Orchard

Thank you for your great review. We’re really glad to hear you had such a positive delivery and assembly experience.

We truly appreciate you taking the time to share your feedback, and it means a lot to know you were happy with everything.

Thanks again for choosing The Orchard, and we hope to see you again in the future.

Rated 1 out of 5 stars

Very abrupt staff member

On Friday, 1st May, I went to the Orchard Cafe, with my husband, & ordered the Veg Hash dish. The nice young girl was putting my order through, when an older lady with short hair, very abruptly snapped that the kitchen was closed. I said thst it wasn't 4pm & she very abruptly repeated the kitchen was closed. My husband & I were both shocked at her attitude, as all our family have been regular customers at the Orchard for years & have always found the staff to be very polite & helpful.

May 1, 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for taking the time to share your feedback. We are really sorry to hear about your experience in the café on Friday. This is certainly not the level of service we aim to provide, especially to customers who have supported us over the years.

We understand how frustrating and disappointing this must have felt, particularly given your previous positive experiences with our team. Your comments regarding the interaction with our staff member have been noted and will be addressed internally to ensure this does not happen again.

We truly value your continued support and hope to welcome you back again soon for a much more positive visit. If you would like to discuss this further, please feel free to contact us directly. customerservice@theorchard.ie.

Rated 5 out of 5 stars

From start to finish the staff were so…

From start to finish the staff were so helpful and so nice and friendly to deal with. I placed an order with the garden centre on sunday 26th April and was told I could be looking at 3 weeks before delivery. My order was actually delivered on Friday 1st May and Sean and his fellow worker was so efficient and so friendly they had my Egg chair assembled within a few minutes. Very impressed with them and would highly recommend them if you are ordering something and getting it delivered. Overall excellent service and I was very happy with it.

May 1, 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your wonderful review. We are delighted to hear that you had such a positive experience from start to finish.

It is great to know that your order arrived sooner than expected and that our team made such a positive impression. We will be sure to pass on your kind words to them, they will be thrilled to hear your feedback.

We really appreciate your recommendation and your support. Enjoy your new egg chair, and we hope to welcome you back again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service ! Most pleasant enthusiastic gentlemen delivered my sofa today. Very punctual.
Many thanks !

April 29, 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your lovely review. We are delighted to hear that you had such a positive delivery experience.

Punctuality and friendly service are really important to us, so it is great to know our team made such a strong impression. We will be sure to pass your kind words on to the delivery team.

Many thanks again for your support, and we hope you enjoy your new sofa.

Rated 5 out of 5 stars

Sean and elvis call to my home this…

Sean and elvis call to my home this morning as arranged they were right on time. Made my dog feel happy as she was barking at them. They delivered my two sofas and fixed the cushions and made it look pretty. I couldn’t recommend sean and elvis enough. They are great guys. Well done!

April 28, 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your fantastic review. We are delighted to hear that Sean and Elvis provided such a great experience and arrived right on time.

It is lovely to hear they even won over your dog, that is always a good sign! We are so pleased you are happy with your new sofas and how everything was set up for you.

We really appreciate your recommendation and your kind words. We will be sure to pass your feedback on to Sean and Elvis, they will be delighted.

Rated 5 out of 5 stars

Excellent customer service and delivery…

Excellent customer service and delivery on time as promised

April 24, 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your lovely review. We are delighted to hear that you were happy with both the customer service and your delivery experience.

Many thanks for your support, and we hope to see you again soon.

Rated 5 out of 5 stars

We were buying a new BBQ

We were buying a new BBQ, Conor was looking after us, he was so helpful and polite, nothing was too much trouble, they had to order the one recommended.
Putting everything together and delivering excellent, I can only recommend.

March 30, 2026
Unprompted review
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Reply from The Orchard

Thank you so much for your kind review. We are delighted to hear that Conor took such great care of you and made the experience so positive.

It is great to know you were happy with the recommendation, ordering process and delivery. We will be sure to pass your lovely feedback on to Conor, he will really appreciate it.

Thank you for your recommendation and your support. We hope you enjoy your new BBQ.

Rated 5 out of 5 stars

Thanks so much for the prompt delivery…

Thanks so much for the prompt delivery and set up of my new garden furniture, the lads were in and out will all set up and packaging removed. Highly recommend delivery service. 👌

April 20, 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your lovely review. We are delighted to hear you were happy with the prompt delivery and setup of your new garden furniture.

It is great to know the team made the process smooth and hassle free, including taking care of the packaging. We will be sure to pass your kind words on to them.

We really appreciate your recommendation and hope you enjoy your new furniture.

Rated 5 out of 5 stars

Excellent plant and great service from start to finish.

Very pleased overall. The plant is lovely, delivered by Sean and Elvis exactly when the said and they were very helpful and careful. I would highly recommend.

April 17, 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your lovely review. We are delighted to hear you are so pleased with your plant and the overall experience.

It is great to know Sean and Elvis delivered right on time and took such care. We will be sure to pass your kind words on to them, they will really appreciate it.

Thank you for your recommendation and your support.

Rated 5 out of 5 stars

Sean and Elvis delivered our garden…

Sean and Elvis delivered our garden furniture today and were so friendly and helpful. They found a way to get the sofa in. Thank you both for your amazing help.

April 16, 2026
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your lovely review. We are delighted to hear that Sean and Elvis provided such friendly and helpful service.

It is great to know they went the extra mile to get everything in and set up for you. We will be sure to pass on your kind words to them, they will be delighted.

Many thanks for your support and we hope you enjoy your new garden furniture.

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