The Orchard Reviews 

177
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and professional during their store visits, making every interaction pleasant. Consumers often mention that team members go above and beyond to ensure complete satisfaction with every single purchase. The delivery and assembly service is also highly appreciated, with dedicated teams arriving promptly and handling heavy items efficiently. Buyers are consistently delighted with the exceptional quality of the furniture and the remarkably smooth purchasing process overall. People note that homes are left spotless, as all packaging materials are neatly removed once the setup is finished.

What people talk about most

Staff

Clients share satisfaction regarding the staff, frequently highlighting the exceptional professionalism,... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly and right... See more

Service

Reviewers highlight positive aspects of service, frequently expressing great satisfaction with the prompt... See more

Product

Consumers find the product to be of amazing quality, describing their purchases as beautiful and divine... See more

Quality

Users describe positive interactions with quality, expressing delight over stunning furniture pieces and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought lovely garden furniture from Orchard Garden Center we had a very positive experience with a member of the sales staff Today Sean & Elvis delivered & assembled our furniture they... See more

Company replied

Rated 5 out of 5 stars

I had a great experience today at this café. From the moment we walked in, every staff member greeted us with warm smiles and made sure we were comfortably seated. Our order was taken promptly... See more

Company replied

Rated 5 out of 5 stars

Everything was 100%, the delivery lads - Sean and Elvis could not have been more friendly and helpful, arrived on exact time and day as notified, brought the furniture it, unpacked and assembled... See more

Company replied

Rated 5 out of 5 stars

Fantastic staff in store, Denise and Ciara were both fantastic to deal with. Great Communication and so helpful. The delivery men were brilliant, they helped me unbox the order and took the cardboard... See more

Company replied


Company details

  1. Garden Center
  2. also in
  3. Cafe
  4. Furniture Store
  5. Pet Store

Written by the company

Today, visiting Orchard means a great day out. This shopping heaven for homes and gardens! Packed to the rafters with the finest furniture and top quality accessories from all over the world, as well as a truly stunning selection of plants.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(177)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Arrived during said time, very efficient delivery and setup.

June 19, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thanks for the great review! Glad everything went smoothly with delivery and setup.

Rated 5 out of 5 stars

Excellent Service

Table delivered this morning. On time delivery by very professional and friendly guys. Table assembled for me. Excellent service. Thanks

June 17, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thanks so much for the lovely review! Glad you’re happy with the table and the service from the team.

Rated 5 out of 5 stars

Excellent friendly service,hassle free…

Excellent friendly service,hassle free delivery in no time,thank you so much,assemble my new garden furniture by Sean and Elvis,fantastic!!!

June 12, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much! We're thrilled to hear Sean and Elvis made the delivery and assembly so smooth and hassle-free. We'll be sure to pass on your lovely feedback – enjoy the new garden furniture!

Rated 5 out of 5 stars

Ordered a parasol & base for delivery

Ordered a parasol & base for delivery. The guys that delivered were brilliant. They arrived within the stated time.
They carried everything through & set up for me. They also went through how to use. Very professional & friendly. Great service, thank you

June 12, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much! We're delighted to hear the delivery team took great care of everything and made sure you were all set up and comfortable using your new parasol. We really appreciate your kind words!

Rated 5 out of 5 stars

Great delivery

Great delivery. Friendly, helpful and on time. Thank you!

June 11, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you! We’re so pleased to hear everything went smoothly. Your kind words mean a lot to the team!

Rated 5 out of 5 stars

Excellent .

Excellent .. so punctual
. Lovely cheerful guys . So agreeable to change to delivery at mews re easier access . Would definitely be encouraged to buy from orchard again . The staff there 10 days ago were so helpful and positive !

June 11, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for the lovely feedback! We're so glad the team made everything smooth and cheerful for you, and that the change in delivery worked out well. We’ll pass your kind words on to everyone involved – we really appreciate your support!

Rated 5 out of 5 stars

Great garden furniture order and…

Great garden furniture order and delivery service. Really quick turnaround time and friendly, helpful delivery guys. Thank you

June 5, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much! We're glad you had a great experience — we’ll pass your kind words on to the delivery team too.

Rated 5 out of 5 stars

Great service from the Orchard the…

Great service from the Orchard the people we dealt with.. were excellent. The lady we bought the furniture from to Sean and Elvis who delivered and set it up. Many thanks Declan and Carmel Mulvey

June 5, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you Declan and Carmel — we’ll be sure to pass your kind words on to the whole team! Enjoy your new furniture.

Rated 5 out of 5 stars

Fantastic store

Fantastic store, great staff, and super delivery service. Highly recommend

June 5, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your recommendation — we really appreciate it!

Rated 5 out of 5 stars

Great service from the staff in the…

Great service from the staff in the Orchard. All very helpful and great communication all the way from the shop to our delivery (which came earlier than expected thankfully!). Sean and Elvis were here on time, very pleasant, efficient and assembled everything in minutes.

May 30, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for the kind words! We're thrilled to hear you had a great experience from start to finish. We'll be sure to pass on your praise to Sean and Elvis!

Rated 5 out of 5 stars

Joanne in the garden centre was great…

Joanne in the garden centre was great to deal with, delivery was much sooner than expected and Sean and his colleague were super pleasant and had the new garden items assembled in super quick time.

May 20, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thanks so much! We’re thrilled to hear Joanne, Sean, and the team made everything smooth and speedy — enjoy your new garden pieces!

Rated 5 out of 5 stars

Great service in store and delivery

Great service in store helping us find a garden set we like and that fits. No pushing for the most expensive set, but great information and customer support. Got delivered earlier than expected. They came to set it all up and took rubbish away. Great service all around.

May 20, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

"Thank you so much! We're thrilled you had a great experience from start to finish. Enjoy your new garden set!

Rated 4 out of 5 stars

Good experience

Good experience, ordered through the website. Delivery was good, they send a slot and verified that be at home. I did have to follow up on my order as not dispatched in the time frame listed.

May 15, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thanks so much for your order and feedback! Glad delivery went smoothly in the end — we appreciate your patience and will work on keeping things timely.

Rated 5 out of 5 stars

Sean and Co did a great job delivering…

Sean and Co did a great job delivering and assembling our outdoor furniture today thanks so much

May 16, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thanks for the lovely feedback! We’ll pass your kind words on to Sean and the team — enjoy your new outdoor furniture!

Rated 5 out of 5 stars

Very helpful

Very helpful, prompt delivery and assembled everything.

May 15, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thanks so much! We're glad you found the service helpful — enjoy your new setup!

Rated 5 out of 5 stars

My Egg chair delivered & assembled this…

My Egg chair delivered & assembled this morning great buy love it & can't get out of it!! Great service. Thank you 😊

May 14, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

So glad you love the egg chair! Thanks for your kind words – enjoy getting comfy! 😊

Rated 2 out of 5 stars

Advertising screens

I was directed to this site when I asked staff how to give feedback. I enjoy browsing in The Orchard and the plants are very good quality. My experience is genuinely spoiled however by the quantity of screens at high volume advertising items. This has been a problem for me for a long time but today it became unbearable. I stood in the centre of the shop and had five screens blaring ads all around me. I walked to the next section to escape this and there were more , plus a BBQ video playing.
Pair this with the store music and it's almost impossible to explain how distressing this is to anyone with sensory needs. I see shopping in the Orchard as a treat. I don't know why you pair high end items with such a cheapened, uncomfortable experience.

May 13, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your feedback. We're really glad you enjoy our plant selection, and we're sorry the in-store experience let you down. We'll pass your comments about the screens and volume to our team for review – your comfort matters to us.

Rated 5 out of 5 stars

Fast assembly

Fast assembly, nice staff.

May 13, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you! We're so glad you had a smooth experience and found our team friendly – hope to see you again

Rated 5 out of 5 stars

I purchased a 4 seater sofa with The…

I purchased a 4 seater sofa with The Orchard and from the time of opening the order to the delivery day was an absolute stress free experience. There was frequent email communication from the Orchard updating me with the current status of the order and once ready, allowing me to choose a delivery date and time that suited me. I have to give a special mention to the guys who delivered and set up the sofa (apologies, I didn't get names). They were really helpful and friendly. The Orchard handle their own deliverIies apparently and it was evident to me that the delivery guys were proud to work with The Orchard and reflected the overall ethos of the company.

May 1, 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your lovely feedback! We're thrilled to hear the whole experience — from order to delivery — was smooth and stress-free. We'll be sure to pass your kind words on to our delivery team!

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