The Originals Reviews 

168
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I had an amazing experience on this site. I was ordering Versace bag and was communicating with supporting team few times and they were explaining everything really good and helpful. Package was send... See more

Rated 5 out of 5 stars

I have bought two pairs of shoes and a dress so far and I'm left with an impression to come back for more if I need it. Great customer experience and polite and helpful support. Totally recommend.

Rated 1 out of 5 stars

Returned pair of trainers and sent proof of return and copy of signature!! Had 3 emails asking same for receipts order numbers etc!!.phone number is not valid..con do not buy Asking for more informa... See more

Rated 5 out of 5 stars

Guys, it was an amazing experience! I really appreciate your amazing and fast service. I've ordered really fancy Karl Lagerfeld bag. And she's so cute! I'm really happy about my new bag and probably... See more

Company replied

Company details

  1. Clothing Store

Written by the company

У нас нет запасной планеты Земля, равно как и запасной жизни, чтобы прожить ее красивее, качественней и осознанней. Мы предлагаем действенный способ начать уже сейчас заботиться об окружающей среде и своем модном имидже – разумное потребление и этичный шоппинг. Наша команда – вдохновленные любовью к своей планете и эстетикой люксовой моды создатели ресейл-платформы The ORIGINALS. Мы помогаем «оздоравливать» ваш гардероб: продавать и покупать вещи, сумки и аксессуары люкс и премиум-класса, отражающие изысканный и неподражаемый стиль своих владельцев.


Contact info

3.7

Average

TrustScore 3.5 out of 5

168 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(168)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Convenient delivery 📦

It’s not the first time I’m ordering with the originals. It’s so convenient that a courier agrees a time slot with you and arrives with your order which you can try on and decide whether it fits or not. Love this experience!

August 31, 2023
Rated 5 out of 5 stars

Quickly and efficiently

Quick, polite communication with the manager. The order was delivered very quickly. The quality of the goods is fully consistent with the declared on the site.

July 3, 2023
Rated 5 out of 5 stars

I highly recommend theoriginals.com.ua…

I highly recommend theoriginals.com.ua for anyone looking for high-quality, unique clothing options and excellent customer service. They truly deliver on their promise of originality and quality, and I look forward to shopping with them again in the future.

Hope it helps.

April 1, 2023
Unprompted review
The Originals logo

Reply from The Originals

Thank you for your kind words. We always try to do our best)

Rated 5 out of 5 stars

Great selection of goods

Great selection of goods, super helpful and always active customer support, web site is being improved, incredubly rapid delivery.

February 6, 2023
The Originals logo

Reply from The Originals

Thank you. We are doing our best)

Rated 5 out of 5 stars

The best shopping experience

My favorite platform for buying & selling.
Great selection of branded items at great prices.
An outstanding customer approach always.
Special thanks to Alisa & Victor🙂

December 6, 2022
Unprompted review
The Originals logo

Reply from The Originals

Thank you so much for these kind words. We will strive to keep high standards and improve.

Rated 5 out of 5 stars

quickly, politely and qualitatively

Manager Alisa was concise and efficient, she did a good job. The courier Oleg also promptly delivered everything agreed on the time and provided quality service. Everything worked out for me, thank you! I will come to yours :)

October 7, 2022
The Originals logo

Reply from The Originals

Thank you for your kind words. We look forward to doing more deliveries to you!

Rated 5 out of 5 stars

Thank you

Very pleasant communication, quick respond, wrest quality products ( exactly like described in description) I am very satisfied.

October 6, 2022
Rated 1 out of 5 stars

Returned pair of trainers and sent…

Returned pair of trainers and sent proof of return and copy of signature!!
Had 3 emails asking same for receipts order numbers etc!!.phone number is not valid..con do not buy
Asking for more information its all attatched and all emails sent received and proof return

September 9, 2022
Rated 5 out of 5 stars

I'm happy 🙂

Guys, it was an amazing experience! I really appreciate your amazing and fast service. I've ordered really fancy Karl Lagerfeld bag. And she's so cute! I'm really happy about my new bag and probably my new favourite store.
Thank you guys for your service!

August 11, 2022
Unprompted review
The Originals logo

Reply from The Originals

Waw, thank you so much for such a great review! We are deligted that you loved your new Karl Lagerfeld bag, and look forward to sending you more beautiful items!

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