Friendly knowledgeable person to talk to when i initially phoned. Received two letters ( both the same!) advising me on various things I could do with my pension. The amount in this pension is tiny... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had to contact you several times regarding my pension with you..each time the person I spoke to were very helpful and kind. They took me through each step of the way and made my experience easy and... See more
Outstanding customer care from Peoples Pension. My previous pension company could learn a great deal from People's Pension. They made transferring my my pension pots over to them, such an ea... See more
My experience with the peoples pension was really straightforward super fast. They keep me updated every second and every minute every step that they take I was updated and I received my fund exactly... See more
Company details
Written by the company
People’s Pension is a workplace pension scheme, for employers of any size and from any sector, designed to take the hassle out of auto-enrolment.
Contact info
Manor Royal,, RH10 9QP, Crawley, United Kingdom
- info@peoplespartnership.co.uk
- thepeoplespension.co.uk
4.3
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Went out of the way to help
Very helpful and friendly asked all questions that I needed and helped me get into the website too
August 15, 2026
Prompt payment within the time frame
Prompt payment within the time frame, could not ask for more
August 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not the best
Rang up to get number changed for security code said it would take few hours at most. Still not been changed.
August 8, 2026
Reply from People's Pension
Hello Ryan
We’re sorry to hear you’ve had trouble updating your account details - we know how frustrating that can be.
Keeping these up to date helps ensure smooth management of your pension.
You can usually update your details by logging in to your online account: peoplespension.co.uk/myaccount or by using our app: peoplespension.co.uk/myapp.
If you’re unable to update your details online, please email us at tellusmore@peoplespartnership.co.uk and we’ll be happy to help. For security reasons, please don’t include sensitive information in your email.
Thanks again for your patience — we’ll work to resolve this as quickly as possible.
All the best,
Taliah
People’s Pension, provided by People’s Partnership
Contacted your for change of address
Contacted your for change of address. You very straight forward
August 15, 2026
The customer service are good.
July 3, 2026
Good and fast service, just some grumpy staff sometimes.
Good service, just some grumpy staff.
August 15, 2026
Absolutely good work people’s pensions…
Absolutely good work people’s pensions is doing, well done, keep it up.
August 15, 2026
My experience was absolutely terrible…
My experience was absolutely terrible I'm 73 years old in bad health I was only trying to get my own money I have been with you over 30 years and you treated me like a criminal for trying to get my own money to help me live my life comfortable what life I have left so no thanks I would never tell anyone to use your company very unhappy member
August 15, 2026
Reply from People's Pension
Hello Kenneth
We’re sorry to hear it’s taken longer than you would’ve liked to process your claim. We know how frustrating it is when you want to take what’s rightfully yours, and we make it our goal to provide all our customers with a quick and prompt service.
Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process.
There’ll likely be a genuine reason for the delay. If you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.
Thanks for your patience.
Emily
People’s Pension, provided by People’s Partnership
i talk to was very…
The person who i talk to was very helpful and friendly and i am happy with the outcome of my conversation
August 15, 2026
Full satisfaction achieved from my phone call
My questions were answered competently and knowledgeably, and no hanging on the phone listening to a monotone recorded message for ages!
August 15, 2026
The process was so easy
The process was so easy, information was readily available..... all 👍
August 6, 2026
Was very efficient and responded…
Was very efficient and responded quickly regarding all my questions and returning all the paper work that was required, overall very good service
August 8, 2026
trying to get my money but it takes…
trying to get my money but it takes forever i spoke to a person on the phone and he sent out forms to fill in then over a week later i received more things i was to send in and i'm still waiting for my money if there was lower than one star i would've gave that.
July 25, 2026
Reply from People's Pension
Hello Heather
We’re sorry to hear it’s taken longer than you would’ve liked to process your claim. We know how frustrating it is when you want to take what’s rightfully yours, and we make it our goal to provide all our customers with a quick and prompt service.
Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process.
There’ll likely be a genuine reason for the delay. If you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.
Thanks for your patience.
Emily
People’s Pension, provided by People’s Partnership
All my questions was answered and the…
All my questions was answered and the help filling in the forms was greatly appreciated
August 14, 2026
The staff was kind and patient and…
The staff was kind and patient and answered my questions well.
August 14, 2026
The customer rep was very helpful
The customer rep was very helpful, talking me through the whole procedure. Very pleased with all the help given with this.
August 14, 2026
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