The team who worked at The Perfume Shop (Ashford Outlet) during the “Damages Sale Event” this evening were absolutely incredible. Char was very patient when giving lots of testers out for my mum and I... See more
Company replied
Location
Switch locationUNIT 25 MCARTHUR GLEN DESIGNER OUTLET VILLAGE, KIMBERLEY WAY, TN24 0SD ASHFORD, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Has 1st class service from Lianne at Ashford shopping outlook centre.. perfume I wanted she assured me that they could post it to me and within 3 days the perfume arrive great customer service..
Company replied
i wanted to leave a special thank you to sophia for making our visit such a lovely experience. from the moment we came in, she was incredibly warm, welcoming, and genuinely kind. she took the time t... See more
Company replied
I had a really good experience while shopping in Ashford Outlet store. Sophia and Teejay were very helpful, friendly and patient. They helped me to choose right perfume for my brother and did not hes... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
UNIT 25 MCARTHUR GLEN DESIGNER OUTLET VILLAGE, KIMBERLEY WAY, TN24 0SD, ASHFORD, United Kingdom
4.7
Excellent
41 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went into the store wanting to buy a…
Went into the store wanting to buy a favourite perfume of mine which is floral and have received numerous compliments on, but then saw another perfume which I really liked but was hesitant about. I believe the colleague I asked was called TJ and he was extremely helpful in helping me compare the two. As they were on discount I ended up getting both! Considering he was new to the store he was amazing and very professional.
November 15, 2025
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Efficient helpful service, quick delivery
Really helpful shop assistant in the store who checked whether the aftershave was available online. As it was she ordered it for us and explained discounts. She also arranged for it to be delivered to our home. Delivery was very quick and free as I was a member of Perfume Shop.
Very efficient service.
October 30, 2025
Reply from The Perfume Shop - Ashford Outlet 367
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
We went to the perfume shop in the…
We went to the perfume shop in the Ashford Designer Outlet, we were served by Esme and Alana and they were an absolute delight! So so knowledgeable and polite, made me want to come back asap! I won’t be going anywhere else for perfume from now on!! Thanks guys! Great work! 👍🏼
October 27, 2025
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Really lovely staff
Was served by a really lovely young man who was uber charming and delightful. He said he was quite new to the store but loved his job and it showed.
Service with a smile. He is a sweetheart and was so helpful, carefully wrapping the Olympea I bought for my daughter.
October 21, 2025
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Amazing service
The lady who served us today was absolutely amazing and extremely helpful, going through all the different varieties of perfumes - Fab !!
October 4, 2025
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
perfume libre was out of stock that I…
perfume libre was out of stock that I required
so assistant very kindly ordered it on line for me
fast service too
staff are always happy to help you
this is my local store
well done to all
September 22, 2025
Reply from The Perfume Shop - Ashford Outlet 367
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
Lianne really enhanced my experience
Lianne really enhanced my experience! I would have been helpless picking out a fragrance if not for her help. I will definitely be returning to this store thank you!
September 27, 2025
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hi,
Thanks for your review! It's great to hear of your 5* experience with us.
Kind regards,
Sharain - The Perfume Shop
Always a pleasure shopping here
Always a pleasure shopping here! Lianne was a huge help as always!
September 30, 2025
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hi,
Thank you so much for your feedback. We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Get experience every time
Great experience every time! Amanda the manager is amazing and super helpful😊
June 16, 2025
Reply from The Perfume Shop - Ashford Outlet 367
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Ashford Outlet 367
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Finally found a store that did refills
Finally found a store that did refills. Had it sent to my home address and it arrived within 5 days. Excellent service.
April 20, 2025
Reply from The Perfume Shop - Ashford Outlet 367
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Great service
March 17, 2025
Reply from The Perfume Shop - Ashford Outlet 367
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Ashford Outlet 367
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
very helpful workers and some great…
very helpful workers and some great offers
March 6, 2025
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Straight forward and easy to order and…
Straight forward and easy to order and turned up very quickly.
February 28, 2025
Reply from The Perfume Shop - Ashford Outlet 367
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Really nice staff and friendly…
Really nice staff and friendly atmosphere. Thank you 😊
February 22, 2025
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
very lovely and helpful staff
very lovely and helpful staff, made sure to help me when i wanted to find a specific scent and more!
February 21, 2025
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Reply from The Perfume Shop - Ashford Outlet 367
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Fab service
Fab service! Very friendly and helpful staff. Found what I was looking for with the help of the lovely staff.
February 16, 2025
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Great help and service from all the…
Great help and service from all the staff. Very friendly, happy and welcoming in store during my visit.
February 13, 2025
Unprompted review
Reply from The Perfume Shop - Ashford Outlet 367
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.