The Perfume Shop - Basingstoke 2 Reviews 22

TrustScore 4.5 out of 5

4.4

1 Bedford Walk, Festival Place, RG21 7LJ BASINGSTOKE, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Holly and Lily are absolutely amazing !!! Omg best customer experience one could ask in fragrance shop. They were so engaged , solution focused. Will definitely come back !

Company replied

Rated 5 out of 5 stars

I have never been more happy about a perfume than when Amelia was serving me. She listens to what the client wants amazing well and is very knowledgeable about the types and fragrances of perfumes tha... See more

Company replied

Rated 5 out of 5 stars

Ordering products is really quick and easy, the prices of all sizes are clearly shown, you have a choice of deliveries or pick up from the shop too. The parcel arrived well packaged, in just a f... See more

Company replied

Rated 5 out of 5 stars

Really lovely staff, very welcoming and friendly. Zahra at Basingstoke was excellent in product knowledge and I received an unforgettable experience. She listened to exactly what I wanted. I will reco... See more


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • 1 Bedford Walk, Festival Place, RG21 7LJ, BASINGSTOKE, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

22 reviews

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Rated 5 out of 5 stars

Very knowledgable staff

I normally get very overwhelmed when shopping for aftershave. Zara from the Basingstoke store was so helpful and knowledgeable. I told her what aftershave my husband normally wears and she accurately matched 3 new scents for me to try that I liked immediately.
I will recommend friends and family visit this store in future.

December 13, 2024
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