Today, I was served by Calvin, who was extremely polite and good-natured. I was guft shopping but had no clue of fragrances I was going to purchase, resulting in the need for me to sample several d... See more
Company replied
Location
Switch locationc/o Superdrug, 452-456, Brixton Road, Stockwell, SW9 8EA LONDON, GB
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See what reviewers are saying
I went into The Perfume Shop in Brixton this afternoon and was served by Eleorah. She was very calm by nature, polite and happy to help. There were two products that I intended to purchase but unfor... See more
Company replied
Perfume shop have never let me down before, I was disappointed on this occasion. I didn't get my free simples, apart from that their customer service is the best so far.
How refreshing to be served by someone who actually knows what customer service is Noor made my shopping experience extremely enjoyable She took time and listened to what I needed asking the rig... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug, 452-456, Brixton Road, Stockwell, SW9 8EA, LONDON, United Kingdom
4.5
Excellent
29 reviews
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Easy, pleasant interaction
I went in to exchange some cologne I bought 2 days ago and was served by Karen. She was polite, pleasant and accommodating. She was eager to help, and did so effectively. Very professional, with a friendly touch.
February 5, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good service from Karen and Ayan…
Very good service from Karen and Ayan so friendly and outstanding service . Sold me an amazing perfum in brixton .
February 5, 2025
Unprompted review
Reply from The Perfume Shop - Brixton SD 554
Thank you for your 5* review on your recent experience. We appreciate you!
Kind regards,
Sharain
Top service⭐️⭐️⭐️⭐️⭐️
Karen, Ayan, Natalie are the besttt, took their time with my picky self to test multiple fragrances until coming to a mutual decision. Perfume shop Brixton main road!
Their vibe, energy and professional service is unmatched!
Special shoutout to Natalie who’s provided exceptional expertise and care :)
February 4, 2025
Unprompted review
Ayan gave me a brilliant service a real…
Ayan gave me a brilliant service a real representative of this company with her great customer service and her patient helping me to pick the right gift for my mum. I rarely write reviews had to this time absolutely amazing as well as her amazing manager natalie very polite and kind
January 9, 2025
Unprompted review
Reply from The Perfume Shop - Brixton SD 554
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
I like the product for the second time…
I like the product for the second time I bought it, very good stuff the scent is last long.
Very quick delivery too.
December 30, 2024
Natalie was very attentive and helpful…
Natalie was very attentive and helpful when me and my daughter came into the store today. I was looking to buy black opium but wasn't too keen on the smell. By the way, Natalie asked whether I wanted it sprayed on my skin or the card, something I've never been asked before, and I chose the second option.
My daughter recommended La Vie Belle and Natalie recommended Lancome, both of which I really liked. The 100ml Lancome wasn't in stock and Natalie said she could order it. She also suggested I buy the gift box which contains the 100ml, mascara, cream and a smaller perfume vial that can fit in a handbag. She also advised me not to throw away the bottles once finished as I can come and get them refilled. If all the times I've shopped here I've never been told this or in fact been treated with such kind and caring service.
Natalie went above and beyond. I trust that her manager recognises this as a reason to give her an incentive as she's a valued asset of their team.
January 2, 2025
Unprompted review
The service was great and fast delivery…
The service was great and fast delivery which is awesome.
December 11, 2024
Perfume shop have never let me down…
Perfume shop have never let me down before, I was disappointed on this occasion. I didn't get my free simples, apart from that their customer service is the best so far.
November 29, 2024
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