I’m a regular customer at The Perfume Shop in Burnley, and they never fail to deliver. The staff are consistently helpful, incredibly knowledgeable about their range, and brilliant at matching option... See more
Company replied
Location
Switch location75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE BURNLEY, GB
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See what reviewers are saying
Danielle and Georgia worked really hard and helped me to find a special gift. Nothing was too much trouble and their knowledge about different products really makes a difference . I came out a very h... See more
Company replied
Every time I come to this store the staff are always so lovely and helpful, they truly want to help you find the perfect gift & not just to sell you something for the sake of it, today I had a lovely... See more
Company replied
Maryam give me lovely customer service and she was really kind with me thank you for your help
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE, BURNLEY, United Kingdom
5.0
Excellent
437 reviews
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Jamie was very helpful
August 2, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The shop and customer service was…
The shop and customer service was amazing.
August 2, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
amazing costumer service
amazing costumer service, the lady we were served by was so kind and sweet and overall experience was excellent
July 30, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Best customer service!
Best customer service!! Got me the best deal for last minute gift thank you lots! X
July 30, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
Went into store to buy one of the Miu Miu perfumes. I had a lot of gift cards (around 8) that I wanted to use to purchase my item which I was worried about becoming potentially burdensome. I was served by Tallulah who was very patient with me and advised me well when it came to making use of discounts. I also was able to smell a few other fragrances I was interested in whilst I was there. Great customer service
July 27, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent customer service from…
Excellent customer service from Danielle, thank you.
July 29, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Fabulous service from Georgia and the…
Fabulous service from Georgia and the other ladies in the shop. Some really good deals and free samples.
July 25, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Danielle was very helpful with my…
Danielle was very helpful with my purchase. The shop is well presented and clean.
Customer Service at its best 100%
July 28, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Polite and friendly
Imma was very polite and helpful. She was very helpful at getting the perfumes we requested and allowed us to take our time deciding which ones we preferred best. She was also very kind in giving us some free samples.
July 22, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was helped by Maryam-she welcomed me…
I was helped by Maryam-she welcomed me as soon as I came in, she was very helpful as I wasn’t sure which perfume I wanted, she suggested a few and was patient and polite whilst I decided. The store was clean and tidy too
July 27, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
This shop is really good and branded…
This shop is really good and branded perfume and also affordable price. And the staff was very friendly and good behaviour staff. Jamie is staff member he was good behaviour and great guy he very helped me and also give me discount thank u so much jamie and also the perfume shop you guys visit and buy a perfume for reasonable price and branded perfume thank you
July 27, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Was served today by tash whilst…
Was served today by tash whilst shopping with my autistic son looking for aftershave.
She took the time- and spoke to him directly, and this consideration goes along way.
He chose his scent and left with little samples aswell so he could get used to others.
Absolutely 5 ⭐ customer care!
Thankyou tash for making it easier for us
July 26, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Really helpful service
Georgia was really helpful and provided fantastic service
July 25, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I went to the perfume shop in Burnley…
I went to the perfume shop in Burnley with my husband yesterday 23rd July as we were looking for some perfume for our daughter for her Birthday,she had sent a choice of 3 that she liked,a very nice man called Jamie did a sample of each and when we had made our choice,he showed us what sized bottles that were available and the prices,he was very friendly and knowledgeable and gave a first class service,he even gift wrapped it for us after asking if we would like it
July 23, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
We were attended to from the moment we…
We were attended to from the moment we set our foot in the shop , the experience was great,thank you Jamie
July 21, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Collecting my order today
Collecting my order today, definitely service with a smile,quick and efficient.served by Jamie & Danielle very helpful and friendly,and polite. Got some suggestions for future aftershaves for son he has expensive taste will be calling in again very soon.highly recommend
July 23, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Jamie helped pick me lots of new perfumes…
Jamie let me smell lots of new perfumes and even picked the nicest ones for me, will definitely be returning again
July 23, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
We was served by Georgia and she was…
We was served by Georgia and she was absolutely lovely, she was patient with us trying a few and she was completely understanding
July 23, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Imma was great help and good customer…
Imma was great help and good customer service
July 22, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very good experience with Maryam today
Very good experience with Maryam today! Thank you!
July 22, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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