Me and my friend visited the store recently and were served by Jade. She was really friendly, welcoming and knowledgeable, and took the time to help us try a few different fragrances and make some rec... See more
Company replied
Location
Switch location75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE BURNLEY, GB
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See what reviewers are saying
I’m a regular customer at The Perfume Shop in Burnley, and they never fail to deliver. The staff are consistently helpful, incredibly knowledgeable about their range, and brilliant at matching option... See more
Company replied
Maryam give me lovely customer service and she was really kind with me thank you for your help
Company replied
Danielle and Georgia worked really hard and helped me to find a special gift. Nothing was too much trouble and their knowledge about different products really makes a difference . I came out a very h... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE, BURNLEY, United Kingdom
5.0
Excellent
447 reviews
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Good experience and excellent customer…
Good experience and excellent customer service from Maryam very helpful
June 24, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent company
Excellent company. I popped in to the Burnley store to buy a specific perfume for my upcoming wedding, but it wasn't in stock. They said they could order it and it would be delivered to my home within a few days. I was very surprised when it arrived the very next day! Awesome service!
June 12, 2026
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was greeted by a lovely staff member…
I was greeted by a lovely staff member this morning, I believe her name was Georgia. She was more than helpful and very patient. I had no plans on purchasing this morning, it was just a general enquiry about aftershave smells for my teenage, son for his holiday . I did end up buying him a fragrance suggested by Georgia, thank you . My son is over the moon with it . I will definitely be back instead of purchasing online . Thank you Georgia for your time on this occasion
June 23, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Visited your Burnley branch today.
Visited your Burnley branch today and was served by Danielle. The store and staff were well presented and the staff are very friendly and polite.
I went in to purchase a perfume that has been released today which I was glad to purchase and also left with a second fragrance.
Thank you Danielle for your kindness knowledge and kind words, we will be back again.
June 22, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My experience was very good and my…
My experience was very good and my delivery came on time also the staff was very friendly.
June 17, 2026
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Great customer service, we were served by Tash who was very friendly and Helpful with helping to chose a fathers day gift. Wrapped it all up very pretty too. Thank you!
June 20, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Besides the fact you can smell the nice…
Besides the fact you can smell the nice perfumes from 2 shops away, the staff is incredibly helpful, knowledgeable and super super friendly. Tallulah elevated the experience to the next level! Amazing, Amazed and definitely coming back!
June 20, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic customer service at The…
Fantastic customer service at The perfume shop in Burnley Georgia was so helpful can not thank her enough
June 18, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I walked in not knowing what I wanted…
I walked in not knowing what I wanted to buy, and Melissa helped me massively. Great customer service
June 17, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Great customer service, Tallwah was very polite and attentive.
We were choosing for an anniversary present and she was helpful by listening and bringing out products that would match what we were looking for.
Thank you
June 14, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jamie was great and a credit to the company
I took my 12 year old in to look at aftershaves and to test some different ones to see which he would like. Jamie was brilliant and offered suggestions, he was patient and knowledgeable and made the experience really positive for my son
June 13, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We were served by Jamie who helped us…
We were served by Jamie who helped us find some aftershave for my husband, he was very helpful and polite. Great member of staff
June 13, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went to the perfume shop not knowing…
I went to the perfume shop not knowing what I wanted and then Maryam took the time to talk me through lots of different scents including strengths and smells until I found the one that was right for me. I didn’t feel rushed or pressured and she was lovely to talk to. Thank you very much Maryam
June 12, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My experience at the perfume shop was amazing
My experience at the perfume shop was amazing the staff are very kind especially Imma and I would love to shop here again in the future
June 6, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tash was amazing in burley store she…
Tash was amazing in burley store she really helped me choose a perfume amazing service thank you
June 4, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Georgia was very helpful
Georgia was very helpful.
Took her time and had a lot of patience
June 1, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was greeted by a lovely member of staff…
Was greeted by a lovely member of staff straight away named Tallulah. She knew exactly the perfume I was looking for and was very polite and professional.
May 31, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Always have a good experience at TPS…
Always have a good experience at TPS but past couple times I have been, Georgia has been exceptionally helpful. She’s always willing to take time to help choose the perfect scent. Amazing service!
May 31, 2026
Unprompted review
Reply from The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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