Without doubt the shop staff were so helpful and patient. guding me as to have postal delivery etc. Good products at competitive prices really help as well. However the outstanding key point: staff... See more
Company replied
13 Cambridge Walk, Main Square Shopping Centre, GU15 3SW CAMBERLEY, GB
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Without doubt the shop staff were so helpful and patient. guding me as to have postal delivery etc. Good products at competitive prices really help as well. However the outstanding key point: staff... See more
Company replied
Went into your Camberley store but didnt have what I wanted in stock, the assistant said she could order it for me and have it delivered it to my home address. She also checked I was to make sure I h... See more
Company replied
Fantastic customer service
Company replied
I walked into the Camberley shop and was greeted by three really smiley faces. Sophie, Alex & Suzanne were really welcoming, friendly & helpful. I had been having lots of problems signing into my onli... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
13 Cambridge Walk, Main Square Shopping Centre, GU15 3SW, CAMBERLEY, United Kingdom
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Alex was amazing! He spent so much time with us and letting us smell everything.

Reply from The Perfume Shop - Camberley 135

Reply from The Perfume Shop - Camberley 135
Fantastic Service. Sent me message to say my favourite perfume was on a special discount. So I ordered it. Unbelievable price I was so happy! The perfume arrived the next day. I really appreciate your wonderful service.

Reply from The Perfume Shop - Camberley 135
My friend and I went into the Camberley Perfume Shop this afternoon and had a truly wonderful experience shopping for my wedding perfume. Alex assisted us in trying many different perfumes, he was friendly & clearly had great knowledge and was very patient with me! To top off a wonderful experience, Alex gift wrapped the perfume beautifully and was so attentive that he even picked up on our conversation about a different day-to-day perfume, of which he kindly gave us a free mini version of, as well as a gift to go with my wedding perfume.
I was not expecting such great service & would highly recommend :)
Thanks again Alex!!

Reply from The Perfume Shop - Camberley 135
The fragrance was out of stock and had to be ordered, the assistant was very helpful and I have received the item.

Reply from The Perfume Shop - Camberley 135
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