I recently needed to buy La Bomba by Caroline Herrara as my friend bought it for my birthday and I didnt have much left. The Perfume Shop was by far the cheapest and to be honest by quitea lot! I was... See more
Company replied
4 Town Wall North, St. Davids Centre, CF10 2DS CARDIFF, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I recently needed to buy La Bomba by Caroline Herrara as my friend bought it for my birthday and I didnt have much left. The Perfume Shop was by far the cheapest and to be honest by quitea lot! I was... See more
Company replied
Wow 😄 excellent experience shopping 🛍️ at the perfume shop I highly recommend it 😄. All the staff were friendly & welcoming 😄I was served by Leona. She was helpful & gave great advice on perfumes... See more
Company replied
Aaliya from the Cardiff shop in St Davids was an absolute gem, give her a raise! She worked within our budget and was able to narrow down exactly what we were after based on the scents we liked. We... See more
Company replied
Well there was a lot of confusion over the delivery. We had e mails saying they couldn't find our address. Then we had e mail saying it was being returned to store Then we had e mail saying address... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
4 Town Wall North, St. Davids Centre, CF10 2DS, CARDIFF, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service very helpful staff Eilish was brilliant and helped me very quickly extremely helpful thank you.

Reply from The Perfume Shop - Cardiff 173
Macy was so kind and welcoming! She allowed us to smell multiple scents and was super helpful, offering her opinion and personal favourites. I wasn’t going to buy one but after speaking to her I ended up doing so!!

Reply from The Perfume Shop - Cardiff 173
Natasha was very helpful and pleasant

Reply from The Perfume Shop - Cardiff 173
Very reasonable and competitive prices and 25% off for members (so obviously I became one). Excellent customer service, very warm, friendly and extremely helpful. I would definitely recommend the store and I would personally shop there again in the future. ⭐⭐⭐⭐⭐

Reply from The Perfume Shop - Cardiff 173

Reply from The Perfume Shop - Cardiff 173
iffatara was a great help she took us through all the different options for my brothers birthday, explained the different prices and offers!

Reply from The Perfume Shop - Cardiff 173
Lovely lady by name Taz was very polite lot patience with me and kind. Would recommend this shop to others definitely!

Reply from The Perfume Shop - Cardiff 173
Iffatara helped me choose the perfect fragrance for a family member giving me a wide selection of fragrances to fit my price range! And even gift wrapped for free on top. Amazing 10/10 service! Would highly reccomend. 😄

Reply from The Perfume Shop - Cardiff 173
My husband and I were served by Aaliya today. She was very patient and helpful in assisting my husband in choosing a new perfume.
We are very happy with the service, and would shop there again.
Thanks Aaliya! :)

Reply from The Perfume Shop - Cardiff 173
I came to buy a special wedding present and I was met with the best customer service ever. Leona is FANTASTIC. She took her time and helped me find the perfect gift. I love how passionate she is about her job and her meticulous detail and effort made my experience so enjoyable. I honestly wish her the best- she is an asset to the company and will go far in this industry. GOOD LUCK LEONA, I wish you all the best! If you are looking for the perfect perfume and experience, Leona is THE ONE. Thank you so much, I appreciate you !!!

Reply from The Perfume Shop - Cardiff 173
Really good experience with the perfume shop!

Reply from The Perfume Shop - Cardiff 173
Elaine was so helpful and I loved she showed me you can personalise the gift wrapping ribbon. My partner loved it! Thanks Elaine!

Reply from The Perfume Shop - Cardiff 173
Lovely experience in store today with Taz, very friendly and helpful with the gift wrap and ribbon service offered to me!

Reply from The Perfume Shop - Cardiff 173
Amazing service from Taz
Helped me choose a wood fragrance for men and gift wrapped it too
Amazing 😍
Thank you

Reply from The Perfume Shop - Cardiff 173
Popped into the Cardiff store with no idea of what I wanted. Thankfully Tasha was on hand to help me with my purchase. I got a real bargain. Thanks.

Reply from The Perfume Shop - Cardiff 173
My experience at the perfume shop was amazing thank you to Elaine, she helped me pick out the nicest perfume for my boyfriend’s birthday. Thank you for the advice and she helped me set up a vip card to earn points thank you Elaine for your time. Your amazing

Reply from The Perfume Shop - Cardiff 173
I was served by Leona and she was so helpful! She helped me spray each perfume until I found the one that smelt amazing on my skin. She was so lovely and sweet! I hope she finds £500 on the floor one day, she deserves all the luck in the world.

Reply from The Perfume Shop - Cardiff 173
When i rang the store the person was very nice and helpful. I think it goes a long way.

Reply from The Perfume Shop - Cardiff 173
Tasha was such a great help! she found me a perfume in less than 5 minutes. Excellent customer service, and she was very lovely! :) please give this woman a raise. Definitely recommend

Reply from The Perfume Shop - Cardiff 173
Eilish was amazing in store this morning and really made my mums birthday gift feel personalised.

Reply from The Perfume Shop - Cardiff 173
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.