The Perfume Shop - Carlisle 276 Reviews 

28
TrustScore 4.5 out of 5

4.6

Unit 37, The Lanes, CA3 8NX CARLISLE, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I was met by Holly and given the best advice and information about a selection of products she found for me, and she helped me find my next scent. Thank you to her!

Company replied

Rated 5 out of 5 stars

The lovely lady that served us, Diane, was not only extremely helpful, but also extremely kind and enthusiastic. She was very patient when we wanted to try out different samples, and made us feel very... See more

Company replied

Rated 5 out of 5 stars

I bought some polo Ralph Lauren aftershave but when I got home it was damaged, Diane at our Carlisle shop in the lanes was most helpful and gave me a full replacement. Too service all round. Would def... See more

Company replied

Rated 4 out of 5 stars

After shave was my choice but fir money i spent a talking 100s not even a free gift or fcuk all

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 37, The Lanes, CA3 8NX, CARLISLE, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

28 reviews

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4.6

All reviews

(28)

35,013 reviews in the last 12 months

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Rated 5 out of 5 stars

Great deals and great prices love the…

Great deals and great prices love the perfume shop in Carlisle staff are friendly and lovely and really helpful this time I ordered online through Klarna which was really handy really will be ordering again thank you

March 23, 2025
The Perfume Shop - Carlisle 276 logo

Reply from The Perfume Shop - Carlisle 276

Hello,

Thank you for your wonderful review! We're so happy to hear you had a positive experience with our Carlisle store and that you found the staff to be friendly and helpful. We strive to provide our customers with a great shopping experience, both in-store and online. We're also pleased you found our deals and prices to be great and that you found Klarna a handy payment option. We appreciate your feedback and hope you continue to enjoy shopping with us.

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Really nice staff

Really nice staff. Was a pleasant experience all around .

March 17, 2025
Unprompted review
The Perfume Shop - Carlisle 276 logo

Reply from The Perfume Shop - Carlisle 276

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Lovely little shop

Been into the Carlisle store today and got the lovely Ruby. I didn’t know what I wanted but something new for my husband’s birthday, I walked away very happy & got something new. Customer service was excellent and Ruby is brilliant!

March 14, 2025
Unprompted review
The Perfume Shop - Carlisle 276 logo

Reply from The Perfume Shop - Carlisle 276

Hello,

We're so glad to hear you had a positive experience at our Carlisle store. It's wonderful that Ruby was able to help you find the perfect gift for your husband's birthday. We strive to provide excellent customer service and we're delighted that Ruby's expertise made your shopping experience enjoyable.

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Comes real fast

Comes real fast

March 10, 2025
The Perfume Shop - Carlisle 276 logo

Reply from The Perfume Shop - Carlisle 276

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

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