I love the Pwrfume Shop in Cheltenham. Luis, not sure of spelling, is a gentleman and so extremely helpful. I would never go elsewhere to buy my perfumes
Company replied
Location
Switch locationK2/K3, Regent Arcade, GL50 1JZ CHELTENHAM, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Picked up Acqua di Gio from The Perfume Shop in Cheltenham and have to shout out Ryan for the top service. He’s a proper genuine guy—friendly, humble, and speaks with confidence. You can tell he reall... See more
Company replied
Outstanding customer service, I had a specific aftershave I went to buy, Kenzo Homme. It was unavailable to buy online and had a limited supply and not available in the Cheltenham shop. Lewis ordered... See more
Company replied
Very exceptional customer service. staff was nice especially that one lady called jenny ,patient and understanding and I could say that i very much enjoyed it and would definitely come back whenever i... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
K2/K3, Regent Arcade, GL50 1JZ, CHELTENHAM, United Kingdom
4.5
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I visited the store today and was…
I visited the store today and was helped by a lovely Lucia who was great! Very polite and so attentive. It made the whole visit to the store a great experience!
December 19, 2025
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Fantastic customer service in the…
Fantastic customer service in the Cheltenham store. Nadir was so helpful and patient with our requests for prices and samples and had a huge knowledge of the scents in store. A very polite young man who's an asset to the store
December 13, 2025
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Quick and easy ordering system
Quick and easy ordering system. Very polite and helpful staff.
December 6, 2025
Reply from The Perfume Shop - Cheltenham 36
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Reply from The Perfume Shop - Cheltenham 36
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Cheltenham 36
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Perfume
I got my perfume really quickly and received lovely gifts and free samples.
Thank you
October 23, 2025
Reply from The Perfume Shop - Cheltenham 36
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Hello
Hello
Today I visit the perfume shop there is a guy Ryan that giving me the service and I like the behiovr of the person I just go there visit but when they show me every thing which I want I decide to buy the perfume just before the dealing of that guy. Thanks
October 4, 2025
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Service good
Service good - very helpful and polite staff.
Delivery very quick
Thank you.
September 24, 2025
Reply from The Perfume Shop - Cheltenham 36
Hi,
I am so happy to hear you have had a positive experience and thank you so much for shopping with us.
The Perfume Shop.
Very helpful staff and was happy
Very helpful staff and was happy, I got a Hugo boss set and had it wrapped for free and was given a pouch for no charge. I will be back thanks Lewis
September 10, 2025
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hi,
Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
It was good atmosphere lovely staff…
It was good atmosphere lovely staff within the shop
September 22, 2025
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hi,
Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
It was a lovely atmosphere within the…
It was a lovely atmosphere within the shop and the team member specially from Lewis and ryan who sold us the perfumes that my partner wanted for ages also good prices compared to competitors
September 22, 2025
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hi,
Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Jenny helped me choose my wedding…
Jenny helped me choose my wedding fragrance, she was so patient. Will definitely be back!
September 22, 2025
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hi,
Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Reply from The Perfume Shop - Cheltenham 36
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Absolutely incredible customer service
Absolutely incredible customer service. So friendly and knowledgeable. Helped me pick my wedding perfume ❤️
June 19, 2025
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Outstanding customer service
Outstanding customer service, I had a specific aftershave I went to buy, Kenzo Homme. It was unavailable to buy online and had a limited supply and not available in the Cheltenham shop. Lewis ordered it from another shop, delivered direct to my door on Thursday 12th June, less than 24 hours after my visit to the store. And I got a discount! Absolutely amazing thank you. Will definitely recommend The Perfume Shop.
June 11, 2025
Reply from The Perfume Shop - Cheltenham 36
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Staff is friendly and helpful
Staff is friendly and helpful. Very patient and they assist you accordingly .
Good value for money
June 3, 2025
Reply from The Perfume Shop - Cheltenham 36
Hi,
Thank you for your kind review. We appreciate you!
The Perfume Shop.
Reply from The Perfume Shop - Cheltenham 36
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Easy ordering great delivery and best…
Easy ordering great delivery and best of all the price. Son loves this bought as extra birthday present and if course I had my free samples thank you.
May 4, 2025
Reply from The Perfume Shop - Cheltenham 36
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
5 Stars - Exceptional Service from Ryan at The Perfume Shop, Cheltenham
Picked up Acqua di Gio from The Perfume Shop in Cheltenham and have to shout out Ryan for the top service. He’s a proper genuine guy—friendly, humble, and speaks with confidence. You can tell he really understands what young men are looking for and made the whole experience easy. He helped with everything and didn’t rush or pressure me. Big respect to him, definitely one of the best I’ve come across in retail.
May 2, 2025
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hi Mohammed,
Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you had such a positive interaction with our team member. We appreciate you recognizing his genuine personality, helpfulness, and expertise. We're proud to have such dedicated individuals representing our brand.
We strive to create a welcoming and informative environment for all our customers, and it's fantastic to know that you felt comfortable and well-supported during your visit. We hope to see you again soon.
The Perfume Shop
Amazing customer service
I was shopping in Cheltenham I want to the perfume shop I’ve been sat by Lewis such amazing guy very helpful and kind. I had a very nice conversation with him and you recommend too many fragrance I really appreciate it thank you, Lewis I will definitely recommend it
April 15, 2025
Unprompted review
Reply from The Perfume Shop - Cheltenham 36
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.