The Perfume Shop - East Midlands Outlet 363 Reviews 

4,095
TrustScore 5 out of 5

5.0

UNIT 50A EAST MIDLANDS DESIGNER OUTLET, MANSFIELD ROAD, DE55 2JW SOUTH NORMANTON, GB


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Rated 5 out of 5 stars

Fantastic service at the East Midlands Outlet branch. Helped me order an item that wasn't available in store. The item arrived very quickly and perfectly packaged. Highly recommend.

Company replied

Rated 5 out of 5 stars

We visited the East Midlands designer outlet store. Brooke was very helpful, greeted us and asked us if we’d like any help. I found a perfume I’ve been looking for at a massively cheaper price than el... See more

Company replied

Rated 5 out of 5 stars

Welcomed with eased but not pressured into purchasing. I knew what scent I wanted but options shown to me and testers provided. Enjoyable experience and really great price of perfume. Staff really wel... See more

Company replied

Rated 5 out of 5 stars

Charlie and Temi are lovely 🩷Helped me choose a great perfume for my daughters birthday, gift wrapped beautifully, thank you xx

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • UNIT 50A EAST MIDLANDS DESIGNER OUTLET, MANSFIELD ROAD, DE55 2JW, SOUTH NORMANTON, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

4K reviews

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5.0

All reviews

(4,095)

34,707 reviews in the last 12 months

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Rated 5 out of 5 stars

Good prices and service

Good prices and service

July 18, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Brooke lovely assistant,helped out a…

Brooke lovely assistant,helped out a great deal

July 18, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovely service

Lovely service, served by Brooke xx

July 18, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

lovely assistant very helpful

lovely assistant very helpful

July 18, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Godd products good service good price

July 18, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent and attentive

Excellent and attentive

July 18, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer service

July 18, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Raphael was fabulous today helping me…

Raphael was fabulous today helping me and my nephew find a gift for our nanna.

July 18, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great customer service from Raphael at…

Great customer service from Raphael at the East Midlands outlet, would highly recommend a stop by.

July 18, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Raphael was extremely helpful ⭐⭐⭐⭐⭐

July 18, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really helpful would recommend

Really helpful would recommend

July 18, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great

Great! Thank you

July 17, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service very helpful

July 17, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The assistants were so helpful

The assistants were so helpful

July 17, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great shop for perfumes

Great shop for perfumes

July 17, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Customer service and nice staff

Customer service and nice staff

July 16, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thank you Terri for your help today!!

Thank you Terri for your help today!!

July 16, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Welcomed with eased but not pressured…

Welcomed with eased but not pressured into purchasing. I knew what scent I wanted but options shown to me and testers provided. Enjoyable experience and really great price of perfume. Staff really welcoming without being too intense. Good customer experience

July 16, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very helpful

July 16, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really good experience and I appreciate…

Really good experience and I appreciate Chloe patiently showing each and every perfume I asked for.
Thanks and I will be visiting again!!

July 15, 2026
Unprompted review
The Perfume Shop - East Midlands Outlet 363 logo

Reply from The Perfume Shop - East Midlands Outlet 363

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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