Fantastic service at the East Midlands Outlet branch. Helped me order an item that wasn't available in store. The item arrived very quickly and perfectly packaged. Highly recommend.
Company replied
Location
Switch locationUNIT 50A EAST MIDLANDS DESIGNER OUTLET, MANSFIELD ROAD, DE55 2JW SOUTH NORMANTON, GB
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See what reviewers are saying
We visited the East Midlands designer outlet store. Brooke was very helpful, greeted us and asked us if we’d like any help. I found a perfume I’ve been looking for at a massively cheaper price than el... See more
Company replied
Welcomed with eased but not pressured into purchasing. I knew what scent I wanted but options shown to me and testers provided. Enjoyable experience and really great price of perfume. Staff really wel... See more
Company replied
Charlie and Temi are lovely 🩷Helped me choose a great perfume for my daughters birthday, gift wrapped beautifully, thank you xx
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
UNIT 50A EAST MIDLANDS DESIGNER OUTLET, MANSFIELD ROAD, DE55 2JW, SOUTH NORMANTON, United Kingdom
5.0
Excellent
4K reviews
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Wonderful Service.
July 27, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 4⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The worker (Raphael) was super helpful
The worker (Raphael) was super helpful. A very enjoyable shopping experience. Friendly staff
July 26, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Really helpful staff and provided the…
Really helpful staff and provided the assistance required A***
July 26, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Brooke was great and very helpful
Brooke was great and very helpful. Amazing deals in store too
July 26, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Large selection of perfumes,best place…
Large selection of perfumes,best place to go and plenty of promotions available
July 26, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great service received and a good…
Great service received and a good selection of mens products.
July 26, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
It was amazaing service
July 26, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Friendly staff and good customer service
Friendly staff and good customer service
July 26, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Perfume was not available in store so…
Perfume was not available in store so assistant said that it could be ordered in the store for home delivery. Paid, ordered, tracked and it sat in a local depot for 1 week and I am told it will be cancelled, cannot be reordered. Awaiting refund
July 14, 2026
Reply from The Perfume Shop - East Midlands Outlet 363
Hello Andrea,
Thank you for sharing your review. I am sincerely sorry to hear about your experience and understand how disappointing this must have been, especially after visiting one of our stores and placing an order with the expectation of receiving your fragrance.
When an order is placed, we always aim to fulfil it as expected. However, on occasions, orders may need to be cancelled if there are issues such as stock availability or fulfilment problems that prevent us from completing the order successfully.
I appreciate how frustrating it must have been to see your parcel remain at the local depot and then be advised that the order could not be fulfilled. This is not the experience we want our customers to have, and I apologise for the inconvenience and disappointment caused.
Please be assured that once an order is cancelled, any payment taken will be automatically refunded. Refunds can take 3–7 working days to appear back in your account, depending on your bank's processing times.
Thank you again for your patience and understanding, and please accept my sincere apologies for the inconvenience caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Very good offer for perfume
July 25, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Alea gave the best customer service…
Alea gave the best customer service today. I purchased because if the service and she sold me the charity raffle too by being friendly, helpful and kind
July 25, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Brooke and katie was brilliant helped…
Brooke and katie was brilliant helped me so much!
July 25, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Good selection and prices
Good selection and prices. No pressure sale. Helpful staff
July 25, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Brooke was perfect
Brooke was perfect, very nice experience assisting us when the shop was so busy!
July 25, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Staff very friendly and helped out with…
Staff very friendly and helped out with choices I may have had
July 25, 2026
Unprompted review
Reply from The Perfume Shop - East Midlands Outlet 363
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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