The Perfume Shop - Eastbourne 76 Reviews 

31
TrustScore 4.5 out of 5

4.6

Unit 51, Eastbourne Arndale Centre, Eastbourne, BN21 3NW EASTBOURNE, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic service from your colleagues in the Eastbourne store today. Rachel who was my server really knew the products and gave me the best advice and education on fragrance that I never even kne... See more

Company replied

Rated 5 out of 5 stars

I was served by Vicky at the Eastbourne branch who was very approachable and helpful. She was knowledgeable about the different scents within the Alien fragrance wardrobe, which assisted me in making... See more

Company replied

Rated 5 out of 5 stars

Shopped here recently and the girls were so friendly and helped me find just what I was looking for really recommended this place, the prices always beat the competitors. Aliya was the most helpful th... See more

Company replied

Rated 5 out of 5 stars

Elise and Armine were wonderful, especially Elise she was kind and patient with my budget friendly price. Highly recommend with better deals than the perfume shop in the beacon centre.

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 51, Eastbourne Arndale Centre, Eastbourne, BN21 3NW, EASTBOURNE, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

31 reviews

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4.6

All reviews

(31)

34,630 reviews in the last 12 months

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Rated 5 out of 5 stars

On the 19th of july 2025 was my best…

On the 19th of july 2025 was my best friend birthday I didn’t know what to buy her so I went to the perfume shop in eastbourne beacon shopping centre
I was Greeted by this Pretty lovely girl, her name was Charlotte
Because of her service I bought the perfume that she recommended and I tell you what she is really an asset to the company. I think the perfume shop should employe girls like her all across their shops
I know what to go for my next present
thank you Charlotte.

July 19, 2025
Unprompted review
The Perfume Shop - Eastbourne 76 logo

Reply from The Perfume Shop - Eastbourne 76

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Amazing

Amazing, so helpful finding our wedding scents

Thank you Vicky !

July 5, 2025
Unprompted review
The Perfume Shop - Eastbourne 76 logo

Reply from The Perfume Shop - Eastbourne 76

Hi,

Thanks for your review.

The Perfume Shop

Rated 5 out of 5 stars

Great service

Great service, Rachel helped me pick out a gift for my mother and took her time letting me smell the perfect sprays. Thank you

June 16, 2025
Unprompted review
The Perfume Shop - Eastbourne 76 logo

Reply from The Perfume Shop - Eastbourne 76

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Top service !

Top service !

June 14, 2025
Unprompted review
The Perfume Shop - Eastbourne 76 logo

Reply from The Perfume Shop - Eastbourne 76

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 4 out of 5 stars

Great service

Armine was great very friendly and helped me find the best gift for my dad. Perfectly gift wrapped. Would definitely recommend it here. I would come again favourite shop

May 24, 2025
Unprompted review
The Perfume Shop - Eastbourne 76 logo

Reply from The Perfume Shop - Eastbourne 76

Hi,

Thank you for your positive review!

The Perfume Shop Team

Rated 5 out of 5 stars

Really appreciate the help with a last…

Really appreciate the help with a last minute urgent gift purchase! A special thank you to Charlotte :)

May 21, 2025
Unprompted review
The Perfume Shop - Eastbourne 76 logo

Reply from The Perfume Shop - Eastbourne 76

Hey,

Thanks for your review. It's great to hear your positive response and thank you so much for shopping with The Perfume Shop.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Budget friendly perfume shop in Eastbourne

Elise and Armine were wonderful, especially Elise she was kind and patient with my budget friendly price.
Highly recommend with better deals than the perfume shop in the beacon centre.

April 29, 2025
Unprompted review
The Perfume Shop - Eastbourne 76 logo

Reply from The Perfume Shop - Eastbourne 76

Hello,

Thank you for your kind review! We're delighted to hear you had a positive experience with Elise and Armine. We appreciate you recognising their kindness and patience and we're thrilled you found better deals with us.

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Armine was amazing

Armine was amazing, she always wraps my perfumes for me 10:10

April 29, 2025
Unprompted review
The Perfume Shop - Eastbourne 76 logo

Reply from The Perfume Shop - Eastbourne 76

Hello,

Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Speed of delivery

Speed of delivery

April 15, 2025
The Perfume Shop - Eastbourne 76 logo

Reply from The Perfume Shop - Eastbourne 76

Hello,

Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Warm regards,
Jasmyn

Rated 5 out of 5 stars

Exemplary Service, by a wonderful lady.

what a wonderful experience at The Perfume Shop in Eastbourne today. The lady that served me today was exemplary in her customer service skill. She is an absolute credit to the company!

Regards Carl

February 8, 2025
Unprompted review
The Perfume Shop - Eastbourne 76 logo

Reply from The Perfume Shop - Eastbourne 76

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

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